From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
Very easy to return I just got to the doctor Paul would be 100 not 200
Pia Was wonderful and helped me so much would recommend her to others
The quick and thorough response, ease of (in this instance) return label, etc. And transaction (including refund) smooth and quick.
My customer representative was fantastic and answered all my questions. I also decided to buy more protection with this fantastic coverage. I highly recommend this company.
My experience with was wonderful. I like their service.
Surprised that it was such a breeze and fast to do! The best experience I have ever had with a phone company and I would definitely recommend them to anyone
Great transition easy to work with. From cricket to insurance company
Karla Carmela was excellent. I have never used chat for communication with a corporate entity. She was excellent, and I was surprised at how well it went.
I use Asurion for my Autistic son's devices because I never know what can happen down the road with him! He enjoys his tablet SO MUCH & the reassurance from Asurion gives me peace of mind that he's covered whenever he goes! Thanks Asurion! Highly recommend this service!
Paxton was fantastic in helping me set up my new phone.
The website got me stuck at putting in the serial number and model number. I started talking to an associate in chat and it was extremely smooth from there on. Thank you.
I have multiple things under this insurance and never had a issue with getting help
I was able to file a claim and register my product a year after I purchased the phone. It is well worth it!
It is worth buying Asurion product protection plans. I had bought several in the distant past but forgot I had bought them and never used them. So, I stopped buying them for quite some time. Then I decided to buy them again for a few recent product purchases and I'm happy I did. The staff is very helpful and courteous.
Very helpful with claim on tv that was having issues
My computer question was immediately addressed by an online technician. The technician was knowledgable about the issue I presented and efficiently resolved the technical problem I presented.
I've had the "Digital Secure" function for some time but neglected to truly learn how to properly utilize it. After about ten minutes of talks with a "tech" person (Raveen). I now have a better understanding of the process.:-)
Very quickly solved my problem, was given a total refund
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members