From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
Asurion is a scam. Please do not fall for this. Do not buy into their support. Over the past month, I have had nothing but issues getting my first claim approved. I bought into the service over a year ago when I took my fairly new Apple computer in for repair. They replaced the keyboard and then talked me into an Asurion plan, guaranteeing FAST service and cheap repairs if anything happened again. Well, one year later, my same laptop stopped turning on so I brought it in. They did a diagnosis and said I needed a new battery. They told me to fill out a claim, so I did. My claim got rejected. So I called. The first person couldn't help me so they transferred me to the claims department where I was told that they didn't believe the laptop was mine. After a long conversation, they finally agreed to start a new claim. This one was handwritten and I had to add a lot of detail about the issue. So I did. That claim also came back rejected. Why? Their reason was that I added too much information on the wrong line of text. So they had me fill out a new claim. I did. That one also got rejected. Why? Because on the line that asked for "service address" I entered the address of the Asurion store that detected I needed a new battery. Apparently "service" address means "home" address. My bad. So they had me fill out a new claim. This time I wouldn't get off the phone until they reviewed my claim on the phone. The woman was so nice and approved it. Then told me I was all set. As soon as I got off the phone, AFTER getting an email that told me my claim was approved, I got a new email saying….you guessed it…that Asurion had to look at my claim further and I couldn't proceed. They said they'd get back to me in one business day. It's been three. THIS COMPANY IS A SCAM.
Very well to a person in need of there phone replacement
Screen was broken so bad can't unlock phone got the replacement fast and set up was insured all info on old phone wouldn't not be seen just erased
I received a new iphone and in the process of setting it up Apple had several ambiguous choices and instructions. Rather than risk screwing up either of my two ipones, I called Christian for support. He got me thru apple's rat maze, and was very patient and right on target with his help. Great work on his part.
It was so easy to file a claim when I smashed my screen.
All that needs to be said is filing a claim is fast and easy not difficult, frustrating and exhausting like other claims I have done in the past and there was no interrogation involved.
Was perfect in every single way, yoga a was very helpful and patient with the issue that I had
I had some concerns about losing data transferring data between old and new phones, but Jennifer was patient during the times the backup got stuck. Once it was finished, we completed the setup, and now I have a new phone and a new watch! Thanks, Jennifer~!
I was having trouble getting my hearing aids to work with my new iPhone 14 pro max and Gemma at Asurion was great and very quick in assisting me in getting the issue satisfactorily corrected.
The process was very easy. I thought that it would be difficult but it wasn't.
I applied Online to get my Laptop's Battery exchange as the old one went kapoot. I t was so easy! Just filled out a few questions, then a service member came on to read over the claim and approve it. I think it was about 30 minutes to do it all! But that was fast! The agent was courteous, efficient, and knowledgeable. Asurion is a good company to go through if you need a product taken care of!
I love having insurance on my devices. It's so easy to file a claim and they are quick to respond
Cynthia was very informative and helpful. One of my new phones wouldn't activate and then they both rang when I called one of them. She solved both issues.
I had a Vizio 65 inch tv it broke they gave me options to pick and they gave me a Samsung 70inch tv it's amazing way better than the video well worth paying monthly for asurion thank you all from asurion
Thank you so much, Its very easy and fast. I highly recommend it
People in store were great wish I didn't have to go through this BS for replacement. Then I get to return the old one another BS hastle. Experience was not good. To much BS in the world without having to deal with this over the phone. I'm not sure I will stay with cricket at this point. May be changing to another service soon.
Hello, Amanda. We are definitely sorry for the trouble you experienced. We hope you are back up and running. Please let us know if there is anything else we can do to assist. -Rue
I was expecting an issue, like i ALWAYS have with other customer services whom shall remain nameless. This was a joy from start to finish. Extremely impressed
Wally introduced him self upon arrival and was so patient with my questions and knowledgeable. He was above helpful and that I appreciate..
I have had to use Asurion on several items but the most recent being dash cams and the refund is fast, usually within a few days of dropping off the item at the UPS store.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello. We are completely sorry to hear about your experience. We are here to help you. Please contact us directly to explain your claim status. -Rue