From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
Always a good experience & very helpful when needing a phone replacement.
I enjoy being able to activate phones through chat instead calling so I am able to multitask while activating my husband's phone! Very easy process & customer service are very kind!
Helpful, thoughtful and quickly resolved my issue.
Very easy to communicate, very patient while I had to handle other business.
I lost my phone while on an airplane trip. Fortunately my insurance covers it. I had to call the local AT&T office to get the web site address but then it was a piece of cake.
Having the ability to call you guys and you answer the phone almost right away. Every single time - is wonderful. You fixed my screen the same day you got it and it was done so quickly that I was even skeptical that it was even fixed properly. Two days later, I got my computer back and the screen was fixed perfectly. I had an excellent experience with you guys. Thank you.
It was good and got my replacement quickly the next day.
I broke my phone and they sent me a new phone tree day after, also they help me to active it, Nick was polite and help me a lot.
I was literally done in less than 5 minutes and my phone will be here in 3 hours! Doesn't get better than that!
It was very easy on line to file for a repair. The repair itself was done quickly and return of the amp as well. Back playing everything is good.
This was a life saver when our computer went down. Process has been super easy and straight forward!
When I called they were quick and efficient. Fast service with 3 days. Repair guy was highly qualified and super detailed in his work!
The Chat feature works much better on this site than putting in your existing information.
I was kept on a plan just to be told my ps4 wasn't covered. $100 down the drain my rating 0/10. On the phone they keep talking about the plan when you're just wanting to cancel... so upset with this company. RUN
Our fridge went out. Forgot we had a warranty paid a repair guy to come tell us compressor died. Remembered we had warranty, called in got it all set up. The repair company called to come everything and I asked if they could make sure they had the part before coming. The young lady helping me put me on hold and checked and they did not. She said 4 days to get and pushed our appt one day which worked out so they only had to come once!
After several calls it was amazing to get a prompt resolution from Joshua in the chat support team. I called yesterday and was transferred then disconnected. How ever in a few minute Joshua researched and uncovered the email was keyed in incorrect by claims rep. Who then cancelled my claim, joshua updated and resubmitted. Thank you Joshua for providing service that is difficult yo find these days, i hope asurion values your level of attention.
The steps were easy and she, Jennifer spoke to me, well texted me promptly.
Not happy with the color u chose for me this must b changed
Hi Ronnie, I do appreciate your feedback as well as your patience. We do strive to get you reconnected quickly. We do use the first available color option in order to get you reconnected quickly. However, if you are experiencing any issues with your device or you need additional assistance, please contact us directly. We are here and happy to help. -Ari
Billy was able to quickly help resolve my issues. He was kind patient. You know when they say be kind you never know what another person is going through well, billy does not know I have a class of cancer, small cell carcinoma. He does not know this of course. But he put my mind as easy one less think on my list to worry about. Thank you Billy may many blessings come your way. Being Kind Being humble being positive being patient means the world to someone who is fighting cancer.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Gabrielle. We are sorry to hear about the experience you had. We are more than happy to assist you. Please contact us directly. -Rue