From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
One phone call and was so easy to schedule service for computer repair. Highly recommended.
The employee were very helpful. Got to the problem and got the information solved.
Confusing to find location to file claim but once I found it I was able to complete easily.
Had some controllers that needed to be replaced or repaired. Customer service Daphne was so helpful and very fun to work with. I would recommend having this service!
Filing a claim for a product sold by Amazon was straightforward and easy.
The agent handled this issue very efficiently.
This was my first experience with ASURION and I was very impressed. I will definitely be recommending ASURION to my friends.
I was having trouble using my new scanner. Robert asked some key questions, and then took over remotely. We had some trial and errors, but he worked until the problem was solved.
It was easy to follow along the steps was self explanatory the waiting on reviews was the hardest
Excellent customer service, very informative on the status of things and quick turnaround time.
I spoke to Brittany first, and we were accidentally disconnected when I did a network reset. I re-contacted Assurion and then spoke with Alexander who was also super helpful and very knowledgeable. I give them both 1 million stars. It means a lot for people in the customer service profession to be friendly, helpful, knowledgeable, and compassionate these days.
Phone went crazy couldn't fix it called assurion got claim started and processed no trouble great service
Paying a deductible it's not fair considering we pay a fee every month for the insurance and we rarely file a claim.
Easy fast and great customer service I always recommend asurion to friends and family
Process was a little slow but worked well. It took to much time but ended with a good result.
Went to the nearest Cricket store near me and the customer service was so rude. I welcomed the website experience.
I have had to deal with the same problem twice and Asurion has been wonderful as to back up our warranty. The problem is not with Asurion but with the manufactors' equipment itself. Their customer service department is by far the best I have ever had to deal with as far as a warranty company. You can't go wrong with this company!
I would recommend this conpany, from the firstperson that took the call, the technician was very good! The negative experience was the person who repeatedly changed (3x) the confirmed appointed time!
As always, this plan provides peace of mind. The claims process was very quick and easy
My experience was frustrating due to me constantly being kicked out and having to signing repeatedly
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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