From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
This was my first time having a problem with damage to my cell Phone.This was a very pleasant
experience and very easy. I was worried about what I would do without a phone. But They
made this a very easy transaction. Thank you
First time using and the process was so quick and easy to use. Working with Leonel was awesome.
Cameron was friendly and helpful in determining if my tv needed to be serviced. He offered suggestions for quick fixes that did not work, then emailed the claim forms to me to file for a service call.
I was extremely impressed with the way Asurion repaired my black screen. It looks like I have new MacBook.
Good service quickly solved problem fast. Very helpful
Screen got locked in vertical position.(likely Russians hackers)
On maybe my Phat finger?!?
Ed
Got to the root of issue quickly….
I was impressed with how straightforward and clear the process was to file a claim and get a replacement for my phone. It fell in the swimming pool last night; I waited overnight, put it in a bag of rice to absorb moisture, but it would not start up today. I went to the website, put in the phone number, and in five minutes I was done filing the claim. It says I should expect the replacement in two days. Unusually good service!
Ivaner was fabulous! Went above and beyond to get us the part that the guy before never even noticed! Really am happy with everything!
I needed to cancel my subscription due to returning the item for which it was purchased. I went through the chat to figure out if and how I could complete this request. Ludy was very professional and answered my question and ask if I needed help walking through the process. It was very pleasant working with Ludy.
Had a problem it was resolved in no time and tha agent I interacted with Ed was awesome knowledgeable and didn't take forever to go back and forth. Great experience.
Our washing machine began making a loud noise during the drain cycle and we sought repair. A repairman was available within a day and he came to our house with advance notice. He was pleasant, businesslike and quickly knew the cause (broken drain pump). He fixed it rapidly and was done. He had to remove and replace a folding door to get full access to the washing machine. He knew just what to do. Very grateful for his help and would recommend him.
I was told I had a charge from Amazon so when the so called security agent called I let him have access to my phone. He was a scam. And got in all my accounts, credit cards etc. I called Verizon and got immediate care with the security of not only my phone but all the phones and computer on our plan. It is very good security and I feel safer using my phone. I will however take all my cc and get them out of my phone and try not to use it for purchasing on the phone.Thank you! Have a good day!
I started it a month ago for my brother but he didn't want to give up his phone. So I called back and in 5min. My claim was completed. Love it
Very quick to have replaced. This has been improved since I have had to replace a broken phone in the past
Best tech support experience I've ever received. Kelsye was a real person, who spoke real English, and didn't use a script, but responded intelligently and walked me through many steps and solutions. I felt like I was talking to a friend! She was very knowledgeable and although we couldn't solve my issue immediately (not her fault, but my computer hardware), she gave me suggestions of what to buy to help solve my problem. 10 stars!
Very easy process. Thank you. Had no difficulties whatsoever. What a relief!
The experience was very helpful. Step by step plan helped alot. I still had to chat with tech support. I had to wait quite a while for tech support but was well worth it. I would of never been able to figure out what to do without the help.
After a half an hour of struggling to register my televisions insurance by myself, I contacted Asurions customer service and was met with a 5 star employee, they helped me get through the process in under a few minutes.
Asurions customer service made the whole process so much easier.
Thank you Ryan!
Very helpful and friendly. Jenny solved all my issues with no hesitation and in the end my son will be very happy with a new working product!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members