Overview
Asurion has a rating of 4.7 stars from 11,834 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.
The person I talked to was Brenda, she helped me set up my new IPad. I had great service from her. Would recommend her.
I'm not very tech saavy (baby boomer🤪). But used the tech support to help me install/setup my new printer with an older version MacOS
Friends, I was skeptical about Asurion, but I didnot think twice, I paid $59 to purchase Asurion. At first, I convinced myself, this got to be my mistake, my ear Bud pro 2 was purchased@ the Source, Square one mall, staff are very helpful, I would never thought that ear Bud will broke down after 13 months! The Source staff encouraged me to file a claim with straight reason: the right ear Bud suddenly became silent. I filed a claim on Feb 19 2024, guess what, I received a REFUND of the FULL purchase price $ 239 on March 5th 2024. Today, I would like to be a positive supporter for Asurion. They are here to protect consumers, electronics do FAILS, just that which consumer bought that unlucky item. NO HASSLE from Asurion.
I like Friends out there, seriously consider make this investment of protection plan,
Asurion is our PROTECTOR. This is a true claim made@ Mississauga, Ontario, Canada. I couldn't believe the fact that there is finally an true insurance in place to protect purchaser. Electronics are not ALL perfect, mine was Samsung ear Bud pro 2.
Please trust my review, a true event 🙏.
Purchased a microwave two years ago cook timer went out. Home depot was of NO help call Asurion they went above an beyond T Thank you
So glad I purchased the protector plan from Asurion. Great service which is so appreciated!
Darren in tech support (CHAT) was extremely helpful and took his time to place me on the right path. Thank you Darren.
I'm very pleased with the services I received. Pickup and drop off were a breeze, the expert was very friendly and efficient.
All I had to do was to sit down and he ask me questions I went home and in about hour and a half he called me and said your phone is ready No Problem at all :)
Best customer service I have had in long time did everything great wasn't rude loterly maken me smile on a bad day so 100 percent on Verizon today
The Samsun icemaker was constantly freezing up rendering the unit useless. It was impossible to take the unit out of the refrigerator to try to defrost it. After several service calls to just get the unit out and working again, we finally went directly to Samsung and asked for a repair or replacement of the unusable icemaker. The first time the repairman came he replaced a few components. Not long after the unit started to leak down the front of our refrigerator, the ice was watery and a splash of water came out before the ice. Finally after pleading with Samsung to replacement whole unit, they complied. Unfortunately the date for the new unit to be installed was Wednesday, September 28th which was the day hurricane IAN hit our home dead on. Fortunately I was able to call Asurian and reschedule the appointment at a time I hoped we would be able to return to our home. They were very helpful in rescheduling the appointment. It has been several weeks and it seems to be working as it should. The Asurian repairman did a good job, came on time and when he was scheduled to.
The Asurion representative that helped me with my merchandise failure resolved the issue very efficiently. Couldn't ask for a better outcome!
My phone was broke. I went to at&t they had me file a claim and I received my new upgraded phone within 2 days.
The Technician Jason came to my house to repair a cracked screen, and he was much faster than I expected.
Professional and fast 10/10
New phone new faith on customer support
Such a relief to have a good conversation and outcome
My experience it was really good and the service was so fast
I had a fast courteous young man come to my site and replace my phones glass in ten minutes time. Perfecrt.
Fay and Anthony were top notch on my repairs, then Marzette on phone was a great provider of info and assuring me I was good in coverage.
The person that helped me, Marygold, was super and very nice. It only took a few minutes and we were done. Highly recommend Asurion.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members