Asurion

This is the third replacement device claim. The first two devices that I was sent did not work and now I have to go to phoneclaim.com and refresh every 30 min until the status no longer says under review. Then I have to call back and finish the claim. I was told it could take 3 to 24 hours for the review status to change. Sound a little crazy especially when the first two devices I have gotten for this replacement did not work.

Why even pay 70 bucks a month through Verizon for Asurion if they have ONE person within an hour of where I live? (I live in Canton, OH. It's not small.) They had me reschedule my cracked screen repair appointment twice over the course of two weeks. Then the second time said "Oh sorry, the tech was exposed to COVID19. We don't have another available. You can either drive an hour to Euclid, pay 120 bucks more for a replacement phone, or schedule out over two weeks out." After two weeks of having broken glass come off my phone, I asked for my deductible back, cancelled my claim, and cancelled all the insurance. Two years of paying for the insurance and the first time I need it, I get stiffed. Better off paying a hundred bucks one time to replace the screen somewhere close by. Be smart, either get insurance with someone else, or look into phone repair places nearby to see what the cost really is should you have an OOPS.

I am very pleased with how quickly my laptop was repaired & returned. However when the laptop was sent back they did not include my power cord rendering my repaired computer useless. I used the chat tool several times over the past few weeks to try & wrestle my cord back. All of the chat people were very professional & pleasant but did not provide results until one of them suggested that they stop looking for my lost cord & send me a new one. Very frustrating that no one, until that point, considered my issue important enough to resolve. JuanCarlos finally provided a UPS tracking number that, hopefully indicated that my new cord will be arriving. Over three weeks w/out my power cord@ this point. Very poor customer service.

Upon calling asurion I was greeted with a snarky hello. Throughout the call I tried to explain my problem and they were very unhelpful. They started yelling at me and called me stupid. I hate this company and you should hate them too. If I could rate them zero stars, I would.

Have had nothing but issues! No one knows what they are doing, they even had my name and address wrong, the messed up my shipment and had the wrong tracking information. They have no clue where my phone is or when I will receive it! They don't listen when you talk n repeat themselves over and over when you have explained exactly what they said. It is a sh&t show! Do not use them if you can avoid it! Nothing but a headache and stress!