Overview
Asurion has a rating of 4.7 stars from 11,836 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.
The service was amazing. The tech came to my home. My front screen was broken.My phone is like new again.
The best customer service assistance I ever had. The representative was very kind, understanding and went straight to the point.
My screen turned black and was unusable, made an appointment and 2 days later, my phone is like brand new!
So thankful for the knowledgeable, patient and kind staff at Asurion. They solved my problem with ease.
This person was absolutely amazing and helped me with something that verizon could not help Me with In a two hour period
Needed to file a claim and there were no issues. I haven't had to file many claims but always purchase coverage from Asurion. Highly recommended.
I am an older person and usually prefer to speak with someone on the phone, but the chat actually worked very well.
Very satisfied customer
Shawn was very helpful! Even though we was just chatting but it felt like face to face customer service. He chat etiquette is 5 stars
I procrastinated on making a claim because I assumed I'd be on the phone for an hour. It actually took less than 5 minutes online.
Doing a claim with AT&T for a replacement phone that was stolen was easy as 1….2….3, will recommend it to any & everyone.
The chat technician was extremely helpful and quickly started our claim for a TV failure. Hopefully the rest of the experience is just as good.
This service was so convenient. Literally came right to my front door and only a few minutes my phone was better than ever definitely recommend.
Made a claim for my tablet. They stated the claim would take 4 wks to get my $400 and claim to go through and a $109 copay. I received my emails for my bank info for deposit.
2 wks later my tablet was working. I called to cancel my claim. An for some reason the customer service representative didn't know what to do. 45 minutes later he stated my claim was canceled and copay would be taken off my ATT phone bill.
After a month with an outstanding bill of $109 copay I called back. I ended up talking to same representative as before. I explained to him about the copay and my canceled claim
First half he comes and says will send you 109 dollars. I said no, no just take off my bill. Then I have explain again. 20 mins later be comes back and says will send you 400 dollars, again I told him no no. I wasn't going to explain again. Then some supervisor gets on the phone and tell me my claim wasn't canceled and that a check was deposited in my account. She couldn't even give me the exact day of deposit. I had my bank app opened to my info in hand on the 3 days supposedly it was deposited and there were no deposits. I live pat check to pay chek. I would of know and received a notification on my bank of any deposit. Frustrated beyond belief I got her name and let her know I would be reaching out to someone in higher position.
4 days after that call I received a check by mail.
Still have the check, now I'm being charged for a tablet fee. Because they haven't received my tablet I was supposed to send in.
You company is a complete Cluster F**k.
I will be reaching out to the Better Business Bureau.
Literally took 5 minutes. The process was beyond simple. The wait time is only a week! We page interface was incredibly easy to navigate. Great@
When you open the door on the microwave it would start to run. Contacted asurion and they resolved the issue immediately. Can't ask for better.
Two technicians came with panel for my 70" tv
They were knowable of product
Did everything in short period of time and were very professional
This is the insurance every household needs to have. Overall very good experience, issue resolving was fast. Thank you and keep up the good work.
I have talked to Ryan (customer service) live chat He's did a great job. He make it easy for me to file a claim. Thanks
While I can only wrote a review based on the chat support because the claim hadn't been approved yet; Jaylin was extremely helpful
Wow, I did not expect such incredible service. It is not the norm these days. It was pleasant and fast. I am truly impressed. Thank You, Joanne H
- Visit Website
- Nashville,, TN
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Tech Support Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members