Asurion

Considering the times we're currently living in, it's Nice to be treated with Respect! Thanks for the experience.

Two weeks an I still can NOT get an appointment to repair my oven, the two repair companies that they keep setting up the repairs are missing in action

We purchased an extended warranty from Lowes for washer and dryer, been 3 weeks washer still in piece!

Initially filed a claim to replace my iPhone screen and battery at same time, but there must have been a mistake on my part causing this claim to authorize a screen replacement only. No big deal. Had the screen replaced just fine. Afterwards, the phone repair store associate told me he closed this claim thus allowing me to file a new claim for the battery replacement, which is where the issues begin to arise.

The day after my screen replacement, I attempted to file the new claim online as I did the first time, yet the website stated that my first claim was still open. I decided to wait to give it another extra day before trying again, but resulted in the same outcome.

Long story short, I ended up spending close to 2 weeks calling back and forth on the customer service line as well as visit the repair store once more to reconfirm that the first claim was closed. The store associate confirmed it was closed, but on Asurion's side, no one seemed to have a straight answer as to why it was still marked as an "open claim" despite me saying repeatedly that my phone screen was already replaced successfully. During one of the final phone calls lasting over 45 minutes and 4 annoying transfers, the call dropped and I had wasted those 45 minutes for nothing.

I finally reached my breaking point, gave up all hope of reaching a resolution from Asurion, and went straight to Apple to have my battery replaced. Ended up spending $70 out of pocket and a total of 2 hours of my day to have this done. If you ask me, 2 hours is much more reasonable than 2 WEEKS of no results. For this reason, I am cancelling my insurance plan with Asurion as soon as possible. Asurion, I hope you continue to enjoy tormenting and wasting other customers' time with your ridiculous service. I sincerely regret having signed up for this service in 2019.

In july my 14 month old Samsung stopped cooling. The extended warranty contracts with a company called Fa Display. This company never showed up after i took 2.5 days off work. It took me hours on the phone to get to a supervisor who got permission to use their 2nd contracted company universal appliances (who showed up and did all they could) Universal got the refrigerator to cool but now the line freezes up and leaks on my floor and sounds loud until you open the door then it sounds like a dying air plan This was determined after 7 visits, 7 additional times i had to take off work to meet the tech. Now they have deemed they can not fix and stating wire within the unit that is not reachable is the issue and lines are freezing and leaking all over our floor. Moving forward 4 months with out a refrigerator and countless hours on the phone with extended warranty asurion and 9.5 days of work missed we still can not get the company to agree to send our money back to us so we can get a new refrigerator. They can't find the paperwork and sent in the incorrect ticket number which was then denied and no one informed us, we only know because after 2 days called back. Ticket number *******442 was incorrect as it reflected that fa display came out but this company never came to my home not one. The ticket number is *******855 and here we wait 3 more days for someone to approve it for but out. The company had the nerve to send a survey asking how service was. I havent had a refrigerator for 4 months, had to buy a small refrigerator to get by and they still have not resolved the issue by giving our money back. This is a terrible company. Never buy Samsung, never by from home depot and never use Asurion.

Right now the reasoning is behind the 3 star is that the information we are receiving from them sounds like a mishap. To them the product looks to have been repaired but it has never left our house and until the damage and date was perfect. So, we file a claim and then got denied. Not sure as of now of the outcome because the review team is closed. Once we talk with them and hear the full answer I can give a more accurate review. As of now the process was super easy but the denial left us as well as friends who have used the service and told us we should also use it and as such we did, leaving us all now kinda speechless lol.

Due to this we did not have the coverage from the seller and now to find out we are denied through the coverage we thought was a better choice, everything is now in limbo! All in all from what ive heard and seen Asurion is very helpful and easy to use. This case of mistaken information or I did the claim wrong is or has left us speechless.

As i had come to the website to cancel my insurance with them, my husband told me to make sure and talk with them first to make sure their decision was based on the correct data and that it was not a automated mistake. Im glad i listen but am not drawing an opinion just yet.

At this point its a rollercoaster ride lol. I have some hope in the process but the reason they denied us is not as far as I know correct. So, if that fixes the issue here then awesome 5 stars and some... if not 3 stars is more than generous due to how many accounts they have lost due to wrongfully denied claims when they could of actually been helped. Lose lose or win win.