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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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The guys recognized my concern immediately and eased my minf ny saying its repairable.they knew im in sales told me estimate was 2 hours.butvdid it in 45 min...truly amazing they didn't have to...they went above and beyond.i wish i can mention their names but didn't ask for them...but JUST AMAZING
Literally did not have to lift a finger. Everything was easy to complete. Tracking was spot on. Expectation was beyond satisfactory. Thank YOU!
Tylor was so pleasant to work with and super knowledgeable when it came to policies and phone repairs. Quick friendly service, would definitely go back again!
I have paid for insurance on my phone via AT&T with Asurion for several years. My phone was stolen, and Asurion's service was terrible. It would be better to just go directly to the phone company and buy a new phone. Asurion charges a $200 deductible, in all cases, once I got my phone they seemed perplexed that I couldn't receive a PIN to activate the phone to my phone. Have they not contemplated a use case where the user doesn't have a working phone since they are providing insurance and users like have lost, stolen, or broken phones?
Massive waste. I will cancel as soon as I figure out how to activate the garbage replacement phone they sent me.
Larry was amazing and
Patient as we recalled passwords and code!
I had no problems., everything was explained, and the problem was fixed.
Awesome agent came to my home and fixed all my issues with a new iPhone and restoring all my info. Very knowledgeable and personal agents. I even signed up for monthly services, because I learned so many things Asurion can help with.
Charges 17$ a dollars a month for insurance. Promises saying 1-2 day delivery and every time is a week time to get your phone done or receive it. Web of lies and biggest fraudster in insurance sector. To Asurion my middle finger aviation and signing off ATT and Asurion from today on.
Hi Phani, I am sorry for your experience and the delay of getting your device. We do understand the frustrations of needing a device that has not yet arrived. We do appreciate your patience and are here to help if you need additional assistance. Feel free to reach out to us directly. -Ari
My phone was fixed quickly and easily. The phone functions as new again. The staff was great and explained in detail what the repairs consisted of.
It will be better if we were able to choose the color on the iPhone on the replacement, because my iPhone was originally purple and they gave me a black one
Hi Evelyn, I do appreciate your patience with this. We are here to help. Our goal is to get you reconnected quickly! While we strive to replace with a like for like device if that model is unavailable we'll offer to send a comparable model. If you find you do need any additional assistance, feel free to contact us directly. -Ari
We loved how quick and easy our experience was! They did a great job! We were 17 hours from home and our phone was fixed quickly with no problem!
My grandson's iPhone was lost or stolen while he was on vacation. After contacting Asurion everything was resolved. AT&T delivered the new iPhone the very next day.
My phone had fallen apart. I went into an AT&T store to help with paperwork because they are fantastic at it. Took less than 10 minutes and my claim was accepted and replacement arrived 2 days later. Easy to return.
It was quick fast and hassle free, they got straight to work and less than 12 minutes he was finished
My experience was delightful. The service rep was very cordial and extremely helpful.
The representative I was on the phone with signed me up for home tech insurance even after I told her I didn't want it, very frustrating, I had to call to take it off
Hi Veronica, I am sorry to hear about this experience and sincerely appreciate you taking the time to let us know. Please know we are here to help. If you find you need any additional assistance, feel free to reach out to us directly. -Ari
My process to open a claim was very easy and fast. I received a new device in 2 days
Having insurance is extremely one of.the best ideas to have for your phone it has helped threw once being stolen and twice when it was damaged
Courteous representatives, quick resolutions, excellent service
Ryan suggested I go to site to submit claim.
It was done in 2 minutes.
Then he called me back same day that my phone's ready! Replaced display, like new now.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello. We are sincerely sorry for the experience you have had so far. We are here for you. All of our replacements have a 12-month warranty, if you are having malfunction issues, please let us know. -Rue