Asurion

It was like working with a $#*!ed Pinocchio.

The technician was completely clueless and oblivious to any customer interaction. I would have felt more comfortable leaving my computer with TNT.com

AT&T rep sold me insurance policy on phone. "You are 100% covered, and if they don't make the model you have anymore you get the next generation model." HA! IPhone Xs finally dies - green screen. Been having it for years. I file a claim. Look on Apple website - no longer available and was discontinued. But, they send me a used model of same phone. They then charge me a deductible that is higher than I can purchase a used model on secondary market. If you add that to the monthly premiums over the last few years, I could buy the best new iPhone and they would still come out ahead on what I paid. Don't use this guys. Put your premium in a piggy bank and use that when your phone breaks or crashes. On top of that AT&T threatens to charge my account additional 650 dollars because I didn't send my old phone back - well I would if they had actually sent me the replacement phone (notice I didn't say new). Had to call them about the threat and they used package tracking and said, oh sorry you are right. We'll fix that. Then I start getting these messaged every other day threatening me when I still didn't have the replacement. Would give less than one star if I could. Someone should file a suit against these guys for for such dishonest marketing and service.

Takes no responsibility on damages they cause. Blames UPS for the damages. Don't trust this Company! They'll do anything in their power to cause you headaches and hassles. What a WASTE OF MONEY AND TIME. BEWARE. YOU SEND YOUR ITEM FOR REPAIRS. IT COMES BACK TOTALLY WORTHLESS.

I went through the proper steps to get my SIMMONS SD600 Snare Drum fixed. I sent it in and received an email that the work was complete and being shipped back. The next day I received a phone call saying they couldn't fix the part due to 'insect infestation'. What? I called the 1-866 number and they told me that it was a misunderstanding and the part was repaired and has already shipped. I received the Snare drum not repaired and stickers with 'insect' attached to the shipping label. I called the 1-866 number again. First they said it was due to insect infestation. Then they said that was incorrect and it was due to 'Bio Hazard Contamination'. Mary put me on hold again and came back with the final reason of it being scratched. That was the reason why it wasn't fixed. REALLY? This company is a fraud. The Guitar Center is going to stand behind their product and replace it on their own.

Their customer service sucks. They've had my phone for over a month and trying to get answers is horrible. Sucks they are the insurance company for all cell phones.

Not only did they take care of our issue but in the process we discovered another issue that they quickly and efficiently resolved. I am a very happy customer!