Asurion

We had issues transferring data. Contacted Verizon and Michelle no only helped us resolve the issue but was so nice and pleasant to talk too! She is a legend in customer service!

Ryan suggested I go to site to submit claim.
It was done in 2 minutes.
Then he called me back same day that my phone's ready! Replaced display, like new now.

Dropped off phone yo very friendly staff who told me how the repair process worked came back a few hours later and everything was perfect! A great experience!

Claim took normal than longer time. It went well but talking to customer support was not very helpful because the information they were sharing was same as online.

TV went out called customer service and they asked a few questions to see what was going on with my television within one week I had an answer and problem was taken care of

Had a recent experience after having difficulty setting up my new iPhone. Catherine was incredibly helpful and helped me through each step of the way. She was amazing!

Noe was awesome at helping us so fast and making sure we got our new phone activated right away! Its usually a waiting game with online help, but not with Asurion! THey are great!

Excellent experience setting up VPN...the agent was very knowledgeable and explanations easy to understand and follow.
Thank you for the great support provided!

My rep was absolutely beyond amazing. I have never had a better experience with any customer service rep that was the nicest and most caring. She even sold me an extended warranty.

From start to finish, it was easy to communicate through email. Start a claim with simple. Show up on time and fix my phone. Didn't take very long at all 30 minutes..

Kid broke his phone. Called in for repair and it was set up for a week later. Tech. Called within 15 minutes and said he was enroute to fix. Had the phone fixed in an hour

Absolutely no hassle warranty on my iPad Air. Free one day shipping for my replacement and postage paid envelope included to return my damaged device. Very convenient, I'm glad I use Verizon.

I filed a claim for my TV that most likely was struck by lightning, during work, 7pm-7am. Paid the co pay and could not believe that a brand new TV was delivered at 11am the next day. If you do not have your coverage, what are you doing with your life?! Buy it! Just buy it, you certainly will not regret it.

Getting service on my covered product was quick and painless, although I did have to opt for online chat for assistance as the site had some difficulty with recognizing the manufacturer.

I called about my digital secure coverage. I'm not great with computers or phones and Viola walked me through everything. It was easy and no stress, so I'm a happy camper!

I am especially happy with the service I received. It was fast, easy and over in minutes. Thank you so much for helping me with a needed repair of my phone.

I had 2 very understanding agents helping me through the whole process. They made a very anxious situation easy to understand. They were so patient as I'm unfamiliar with using email.

Amazing service! Paula was super friendly and professional. I was updated throughout the day from confirmation to delivery. Definitely beyond my expectations.