Overview
Asurion has a rating of 4.7 stars from 11,836 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.
I really appreciate the help from Kelsey today! She made this process very easy and very quick. Because of her I am telling everyone about Asurion Home++ plan!
Had an appointment setup with them to meet at my house for a screen repair so that I can upgrade my phone, of course the only day they could was on my birthday so I said sure that's fine because they said it doesn't take too long, never heard a thing during the 2 hour window of 5–7 pm and then I decide to call and they say" sorry we don't have any available technicians in your area to come assist you" well wouldn't that be nice to know before I waste my whole night and birthday night waiting for nothing… unbelievable, terrible customer service, terrible organization.
Although there were a few hiccups to resolve my television issue - issues for which I have already reported to Asurion, they did ultimately resolve my television issue to my satisfaction; and thus, I will continue to refer this company to others.
From Start to finish, it has been so very easy to file the claim for the product I purchased for my Wife, the customer service agent we spoke to was so patient and knowledgeable, the process has been so easy from phone to online website.
I filed a claim with my HP laptop. I only had it a couple of years, but the email that we set our laptop and other apps with was hacked. We couldn't access the email and wasn't able to update to the new email address and it kept blocking us. With my claim, I saved over $100. UBreakIFix by Largo Mall was great with my claim. They were quick, great communication, professional and was able to fix my issues in less than two days. Thank you!
The first tech coach was hard to understand. Jermain, the second tech coach was sufficiently accommodating that despite being hearing impaired, i could understand him. Isaac was also helpful but our correspondence was strictly a chat.
Ultimately calling other numbers was successful. Even texting other numbers worked (I got answers). So it was the line I couldn't reach that was the problem. I haven't reached it yet. Maybe tomorrow.
I am beyond happy that I purchased this. It saved me a huge headache and my son a broken heart. I will always purchase this protection from now on. Trust me this is something you need.
I contacted Asurion due to one of the stone in my ring fell out. I was so pleased with the care and professionalism the operator took to make sure that my claim process was stress free.
The rep I spoke with regarding my phone activation provided incredibly kind, patient and exceptional service all around. It was incredibly refreshing! Give that man a raise.
I had a busted phone and I ordered a replacement through Asurion. I logged on instead of using my phone because I honestly wasn't sure if I could transfer service while using my old busted phone!
The tech, Cheovaris, made it super quick and easy. My replacement was activated immediately.
I had one simple question for her, and I expected a long time for an answer, like some chat conversations, to my surprise lasha was back in minutes with the answer I was looking for for, then I go back to my home page, and she popped up to see if there was anything else she could help me with, fine service
My experience today was very nice. My claim was easy and MariaCristina explained everything so I could understand the processes. I wish all claim services worked this easy.
Working with Asurion was a breeze to get my claim rolling. Using the chat option my issue was handled with professionalism. Courteously handled from the start. Made me feel appreciated.
Using my z fold... open the fold and it cracks... not my falt, maybe should wipe it down more. Paid 600 deducible. Got a new phone in a couple days. Great... dropped my phone in water... my falt. Tried turning my phone on prematurely... now the battery is funky junk. I thought I would have to pay another deducible. But I didn't... but now I dont have my 2500$ phone... they want to give me a 1800$ phone... lol... its been a month... they want me to take the the galaxy g22 ultra... pushing hard... dont buy the z fold unless your rich... or semi rich... how much do you need to be semi rich?
The tech people are great but I can't help but think the first thing on the list is sales, money and marketing i have a hard enough time keeping my phone bill paid now I'm going to pay for protection for being hacked by a woman down the hallway her name is Jean Wheeler she has 18 alies and 34 addresses
Hello, Joni. We are definitely sorry for the trouble you have experienced. We are here to help you. If there is anything added to your account not authorized by you, please contact us directly to be removed. -Rue
The lava lamp was covered under the manufacturers 1 yr warranty but I didn't know how to contact them. The rep through Azurite looked for me but they hadn't listed one. Asurion covered the price of the lamp since I couldn't contact the manufacturer. They were polite, kind and helpful. Also a fast response through the live chat.
My car knocked my phone off of the table and the screen surprisingly cracked. Logged onto asurion and the website was very easy to navigate. My deductible was very affordable. Tajank you asurion I would always rexxomend your services.
Used asurion for years. Those oops days happen and you can rest easy knowing that if it's not repairable they will take care of you.
I named it thumbs because I give a thumbs up to Diana of Asurion and because I'm all thumbs typing on a phone. She demonstrated great patience with my typing and made the experience very easy by walking me through all of the complicated aspects out of it. For instance I couldn't bring up photos after a needed screenshot, I hadn't logged in for some time and couldn't remember how to navigate, along with many other questions from me and she was Johnny on the spot with well explained, easy to understand, detailed instructions to get what done what other wise I think would not have gotten done.
Kudos to Diana and Asurion
There review team is horrible! No communication or justification for what they do. My 6 year old could do a better job then these morons.
Hello. We are sincerely sorry for the trouble you have experienced. We are here to assist you. If you still need assistance, please let us know. -Rue
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Mike. We are definitely sorry to hear about your experience. We are more than happy to assist you. Please call us directly to see what options we can offer. -Rue