Asurion

My fifteen year old daughter cracked her phone screen and the phone wouldn't work. She was very stressed because it was the first week of school and she uses her phone for school work and to stay connected. She filed a claim herself and made an appointment for the next day. I stopped in a nearby Asurion location the next day and it took about twenty minutes and they had a new screen installed and the phone was in perfect working order. My daughter was very grateful it was so quick.

Hey every one, asurion Australia is cheating with every one specialy when you buy new product and trade olddevice

When you tradeup your old device they will pay zero dollar. I tried to reach them to sort my problem but unfortunately they are not serious to solve query

Jariel was extremely helpful, kind, compassionate and quick with a resolution! Excellent customer service!

I have been trying to get my laptop repaired since the beginning of March and it is now the second week of May. It took them several weeks to repair a hinge on my laptop. When I picked it up, I was not told that the camera may need replaced. I had been trying to turn the camera on since I picked it up. I had to go to staples for them to tell me it may have not been plugged back in on repair. When I kept getting hung up on at the store I had it repaired I called another store and they told me that there was a note in my account to tell me that the camera (that was working fine when I took it in) may need replaced, I was told nothing. Do they not check their own work? Contant run around and road block every time and everyone I contact.

Staples supplied by laptop and on Wednesday 19th October I needed assistance with a problem.
The representative, Henry, checked the laptop, confirmed my insurance cover and completed the paperwork required by Asurion and
Invited me to file the paperwork, by e-mail, and to expect a response within 1-2 days.
I subsequently started an online conversation after approx 1 day and received confirmation that the file was being dealt with and
To expect a response within the 1-2 day period.
Everyone - from Staples to Asurion - has been super helpful and I look forward to a positive conclusion.

Called to file a claim on my phone, it's Friday 9:30pm, got the recording, they are closed till Monday. But they'll send me a text to go online to get it done. Bummer I hate doing things on line, I'm just not good at it. But, oh well, it's better than waiting till Monday, so I'll give it a go, not really expecting to get thru the process. Well, I was very pleasantly surprised, it really was a breeze & I'm getting a replacement phone Monday or Tuesday
I think I'm still in a bit of shock that I got it done & got it done without any frustration & such ease. Very pleased.

Found tear in area close to shoulder strap.I examined the tear I believe tear is in area that compromises backpack and will continue to weaken the more I use pack.this pack was purchased in Sept 2022 it is January 2023 I have used this pack less than 4 months.I have bought another pack to replace this one.even upon receiving this pack I did not feel that the size 85l was accurate and have owned 65l packs that have held more. Sean

I have an Ipad cracked screen and I had to file a claim twice. Now filing my 3rd one. The first 2 were denied because of "The information on your claim does not match the contact information on your account"
However they just send you an email (which you cannot respond to) without the exact information not matching or without them trying to contact you and correct the information. So it's been now 11 days and still my Ipad isn't fixed and I have to waste more time calling them, explaining the whole situation and them telling me to file yet another claim... and them guessing if maybe a name was misspelled.
Really annoying. As soon as I fix this I am cancelling this stupid service. They eagerly charge me every month for more than a year but as soon as I file my 1sdt claim, this happens.

After dropping my phone i filed a claim with ASSurion. It began by them denying my claim, to get it re-reviewed they then wanted me to wait 30 days. Next they ask for pictures, which i sent, next they want proof of purchase, next they want more pictures. It just keeps on and on. Finally they agree its a covered event and want me to pay the deductible ($99) which i do. The next step is they will send me a shipping label. So far i have received 3 separate e-mail links to a supposed shipping label that does not exist. I have asked for the mailing address so i can mail the phone myself. They refuse to do this. Its a scam guys.