Asurion

Sending my old phone in was SUPER easy (after I found a place to drop it off!).

When I received my new phone,the AT&T employee, named Blessings, was a HUGE help! He was kind, patient, and knowledgeable…the best!

After 5 years of paying for warrantee we finally needed to file a claim. Filed claim on Feb 18. Finally got a phone on March 12. Phone did not work. Had to spend 3 hours on phone with tech coach and then 2 hours on phone with customer service. They said we would get a new phone by 5pm on Mar 15. No phone arrived. 25 days and counting. So much for their stated "Same day service". Recommend everyone avoid this ripoff company

I signed up for Assurion Home plus services to protect all of my equipment. The representative who signed me up had misspelled my name which wasn't caught by me for a long time.

My sons laptop needed service but do to the misspelled name my claim could not be processed.

After speaking with an agent and explaining why the claim was denied they took accountability, made the correction and helped me refile. Mommy sons laptop is fixed and he can do his homework in many places because of the laptop and wifi access.

Thanks Assurion!

Asurion is the. Worse company when you deal with home depot in Ocala FL be aware how rotten they are when you have a problem do not get the extended warranty causrpe service is horrible especially md appliannce

Assurion is a good company with very good intentions. When they have an employee who is not knowledgeable, or helpful, that's when things go awry. And we all know how hard it is to get good help today!
My experiences with Asurion are mostly good. I had some service reps who were not helpful at all. Then I had this amazing young man Nick at the Mentor office, who went above and beyond! So it's people who make the difference. The company is honorable and has good intentions.
I ended up canceling my subscription because my local office closed. Asurion immediately refunded me and had no qualms about it! I greatly appreciate that!. I would recommend Asurion!

I had a screen that cracked on an iPhone 11 Pro and had Asurion insurance so I filed a claim online. They were supposed to come out on 9/29 but never showed up. They had canceled for some reason that they could not tell me, even though I had paid the $29 deductible the week before when I filed the claim. I called and they told me I would have to reschedule and pay another $29 claim and that they would send me back the other $29 I had paid the week earlier. They processed that and sent me an email and this time got my address wrong. I called again to correct the address and they moved the appointment out even further. I can not recommend Asurion to anyone.

The repair warranty service for my refrigerator was exceptional. My refer died and I called to trigger my extended warranty. Asurion identified I had the warranty by the serial number on my refer and had a repair scheduled in one day, I emphasize ONE DAY. The repair tech arrived on time, ran tests, identified the problem and repaired it on the spot. He gave me the expected time frame for the repair and met it. He protected my floor when he moved the fridge and also helped tidy it up. During the whole process he couldn't have been more respectful, professional and courteous. A detailed invoice was forwarded to me after the repair and I owed nothing. After the repair I had an email to recover some funds for lost food. That process was also straightforward and easy. The company responded to the claim in one day,. ONE DAY, and approved my claim and direct deposited the funds into my account. I honestly can't say enough good things about this service. It was just perfect.

Broke my favorite rod while I was fishing Asurion was very helpful in responding and resolving my need to replace m broken fishing rod! Would recommend everyone to get the assurance of Asurion!