Asurion

I have an Ipad cracked screen and I had to file a claim twice. Now filing my 3rd one. The first 2 were denied because of "The information on your claim does not match the contact information on your account"
However they just send you an email (which you cannot respond to) without the exact information not matching or without them trying to contact you and correct the information. So it's been now 11 days and still my Ipad isn't fixed and I have to waste more time calling them, explaining the whole situation and them telling me to file yet another claim... and them guessing if maybe a name was misspelled.
Really annoying. As soon as I fix this I am cancelling this stupid service. They eagerly charge me every month for more than a year but as soon as I file my 1sdt claim, this happens.

After dropping my phone i filed a claim with ASSurion. It began by them denying my claim, to get it re-reviewed they then wanted me to wait 30 days. Next they ask for pictures, which i sent, next they want proof of purchase, next they want more pictures. It just keeps on and on. Finally they agree its a covered event and want me to pay the deductible ($99) which i do. The next step is they will send me a shipping label. So far i have received 3 separate e-mail links to a supposed shipping label that does not exist. I have asked for the mailing address so i can mail the phone myself. They refuse to do this. Its a scam guys.

I paid $15 a month for insurance on my husband's iPhone 6s because he is in construction and is hard on his phone. Sure enough his phone died and we had to use the insurance. The deductible was $168.00 for a 6s 128GB. The same exact phone was $164.00 at Walmart. When I first called their customer service the girl was really rude and hung up on me. I called back and told the second girl I spoke to that there must be a mistake on the deductible. At least she was willing to look into it but came back and said there was no mistake and there was nothing they could do. Don't waste your money on this insurance, you'll only wind up paying the price of the replacement phone in addition to your monthly premium.

Have a defective charge controller, ruined a pair of MK Gel Cell 12volt batteries, and they go to my power wheelchair... NOT GOOD. After some bouncing around over mfg warranty(expired 6 mos ago)(one asurion worker said it was still active)I found it wasn't and initiated process a second time. They finally came through, getting a refund by gift card to get another when I ship the old one back to them. The employee I dealt with today was Very professional and had things sorted out quickly.

Company doesn't give any directions when filing claim that you need to return the damaged device. I found this out on my own when I noticed two tracking numbers... one for the replacement device and one for the device that needs to be returned. I had to call to find out that they send you directions with the replacement device on how to return the old device. I used both online services, and called on phone and was never made aware that the old device would have to be returned. I'm glad I noticed that and called to find out it had to be returned before disposing of the damaged device. I'm sure they minimize that part so that they are able to charge you for the full amount of the device, in my case, $745.00. Unreal! SMH.

Bought a Samsung TV and got the extra insurance through asuncion. Went to file a claim when had just lines coming across the screen. Three weeks later still trying to get someone to fix it, still no one, after that the Tv went black. Called them again they said needed more info, sent invoice and a copy of insurance coverage they said they couldn't except that and denied my claim, will never buy thr extra insurance again, and will tell everyone I know never to buy it. Very poor service I wouldn't even give them 1 star.

I purchased a powerwheel GMC truck from manufactured by Costzon on Amazon.com and the truck stopped taking a charge and the shifting lever broke off. I reached out to Asurion and Ms. Ellen the customer service representative was fabulous. She was extremely professional, courteous and made the entire process painless. We paid $450.00 for this toy and our little 3 year was bummed when it broke, but Asurion made my little guy smile by providing a gift card to replace the broken item.