Overview
Asurion has a rating of 4.7 stars from 11,763 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.
Was sickened when my iPhone14+ was stolen. Asurion made the process of getting a replacement phone a breeze. Patience was a pleasure to work with whilst setting up my new phone. After a large update, I'll be back in business.
Thanks Asurion and AT&T
S Eckles
I am an extremely happy customer with Asurion. I had issues with a printer that I purchased, and I am happy that I chose Asurion as my insurance protection. I did not have any issues with receiving my insurance claim nor filing my insurance claim. I will definitely use Asurion in the future.
I called to get a cell phone fixed or repaired. It was replaced with a newer model and shipped extremely fast. It was a pleasure to get everything done so quick and the return was easy with the label and packing materials sent with the replacement phone. I was very impressed with the whole experience. Thank you for the ease of the whole experience.
I reached out with questions regarding my protection plan. Nakim addressed my issues and made a great recommendation to take advantage of. I am very pleased with the level of service I received today.
Called asurion to file a claim. They claim that my passcode doesn't work but when in the att store it worked. They reset my passcode 3 times with not being able to submit my claim because I have a unified account. They also hung up on me. They also keep transferring me around to att to reset my passcode. Eventually you just get frustrated and hang up. I spent hours on the phone and still didn't get a claim submitted.
The link was very easy to navigate. Instructions were very easy to understand. The response was very quick. I would recommend for people to pay for the warranty. It was worth it,
I received a full refund.
My daughters phone died
It's a brick right now:(
She's in college
I made the claim but the claim kept ignoring the 2nd line of the address. So I am concerned about the delivery.
Will update if allowed after she receives the phone.
So this is the 2nd time in the last few years I have had to use My insurance to replace my phone and both times the rebuilt phone I get is an absolute piece of $#*!. Very slow and I have to restart it daily. On top of that there was a $230 deductible. When the Bluetooth connects in my truck it says the previous owners name on the screen. I have been a Verizon customer for almost 20 years and I pay $120 a month for 1 phone and I don't have unlimited data. My girlfriend has smart talk and pays less then $50 a month and has unlimited data and much better service so guess what Verizon, you just lost a long time customer. Pretty sad that they offer much better deals and options to brand new customers and the loyal customers that have been with them for 20 years literally gets screwed
Actually it was a challenge 4 me. Because of my lack knowledge and skills with my S4. But the person helping me was top of the line. He understood my situation and did all he could do. It was I that couldn't completel his mission 2 fully help me
I purchase the Heyo.Ja Portable Baby Playard, 4 in 1 Pack and Play for my granddaughter, back in November 2022. She used it five times, and the handrail broke. I spoke to the customer service rep. And was told the refund would go back to the card I used to buy the product. Instead, I received a gift card for $188. I called Asurion, who informed me they could not do anything about this. If you purchase a product with your credit card, the refund should go back to that card unless you request a gift card. If they do not have the information for the credit card, ask, and I can provide it. What will I do with this gift card? I WANT my money back. These companies are ripping people off. In this day and time, companies like Asurion need to get with the time and be flexible. You can't tell me you do not have the option to send my money back any other way besides a gift card. That is not what I used to purchase my products. YOU NEED TO DO BETTER! Will not use them again.
Hello, Lili. We are sincerely sorry to hear about the product and your experience with your claim. We understand your frustration. The reimbursement its usually from the same store you made your purchase from or a visa gift card where you can purchase anywhere. -Rue
I got a new phone and was unable to set up sim card myself so I tried the Chat service, Tia was wonderful, polite and the process was quicker than the wait time I was to have on a call. I will use this feature more now that I tried it.
This was the best experience I've EVER had with customer service! I was so impressed at Rhonda's knowledge and patients. I was so frustrated when we started, she listened and validated me, and got me set up so smoothly and effortlessly! AMAZING Job! I can't thank you enough!
I always hemmed and hawed about having insurance on a phone, I have a case-I use a screen protector, it should be fine…until it was not. The back of my iPhone shattered in an accident-ironically the front screen was fine. Asurion replaced my phone within 2 days. The tech on the phone was nice and informative. The years of insurance plus my co-pay was still less then buying a new phone (particularly since the damage made it ineligible as a trade in at the cellular store) I will not bat an eye at the insurance ever again-it was well worth it!
We purchased an office chair at Staples and were told that Asurion would cover almost anything that could happen to the chair, including pet damage, so we purchased the 2 year plan. 1 year in, our cat decided to scratch the chair and we decided to see if the salesperson was lying and tried to get another product. The claim process was very simple, just keep your receipt, take pictures of your product, upload them to the site, and viola! It took 2 days! Definitely recommend this to everyone!
I needed a new SIM card and was having a hard time getting it activated. My cellular was not working so I couldn't actually call Verizon directly. The online customer service option was a lifesaver and got me back up and running! So grateful for access to GOOD customer service via online chat!
My Goggle Pixel 7 was fixed quickly and the staff was very helpful and friendly! It was easy to start a claim with my phone provider and then went to the store in Gurnee, IL to have my phone repaired. It only took about an hour to have it done and back working wonderfully! I would definitely recommend Asurion plans for insurance for my phone and any technical devices.
Absolute crap company. Have been fighting for 2 months to get my playstation fixed.
The guys couldn't fix it, actually broke it more, now instead of getting a full buyback I'm only getting $350 when you made it unusable!
I started with one broken USB port, After two months of sending it to your hub and them saying it is fine I brought it to a local shop and watched them open it.
The local shop verified the previous repair destroyed my playstation, it looked like the inside was hit with a hammer. $#*!ing horrible company, DO NOT USE THEM!
Hello, Michael. We are completely sorry to hear about your overall experience. We are here to help you. We hope your playstation is back up and running! If you need any assistance with a claim, please contact us directly. -Rue
I'm not very good with writing reviews but my experience was very pleasant and painless and Andrew in this case was very helpful and understood everything he was describing to me. Thank you very much. Robert Isbell
I was having difficulty connecting my phone to my new sim card and Paul at the Lower East Side location 160 Delancey Street was very helpful with my problem.
Thank you very much.
Colin Argyle from Toronto Canada
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jared, we do appreciate your patience as well as your feedback. We are always looking for ways to improve and provide you with the best value possible. We’d love to hear more about your experience and your ideas on ways to make this product better. Feel free to reach out at https://www.asurion.com/about/contact-us/-Ari