Asurion

My cell phone had a small crack in the corner of the screen. The employee checked my phone to ensure there were no cracks anywhere else on the phone both front and back. The employee verified that they had the necessary items to fix my screen. He told me what time my phone would be ready for pickup. The employee was courteous.

They have no idea what they are doing and will be canceling service. Been waiting 4 days for a replacement phone with a canceled claim... why cancelled... great question, they sure didn't cancel the $220 that came out of our account.

My experience was awesome. Everything was well explained the phone techs were nice and the service rendered was a quality repair. It took them about an hour. I went and had lunch and my phone was ready. The back glass looks great again. The price was also amazing.

My Ninja Foodie sounded like a bearing was rattling around. Called BJs, got number for my warranty. Called, filled out the forms, sent photos. Then on 12/15/22 received an email stating that they are refunding me the full price of my item. Never in my life, has anything having to do with warranties, gone so smoothly or so quickly! My advice use Asurion for your small appliance?

Monday morning with the gracious help of Karen at South Burlington, VT, Staples I sent my laptop to Asurion. Wednesday morning I received an email that my laptop had arrived and would be fixed within 5 business days and returned to me. That same afternoon I received an email that my laptop had been fixed and was on the way back to me. I received it Friday. Amazing service. Thank you.

I am a client - soon to be ex client of Asurion. The employee Hemalatha Mandava is so rude, arrogant and bad at her job I would never do business with them again. Beware, this person will treat you poorly.

Got a new 14Plus but could send or receive pictures via Message with Non-Apple users. Tried all the online hints and finally had an online chat with a Support Representative. Quick fix as she synced the network for new phone. Nothing I could have done on my own. So after 2 days of trying all suggested hints it was resolved in 5 minutes. Happy now but frustrating.

I've had to invoke two Asurion claims in the past year for Bluetooth headsets that have malfunctioned after the manufacturer's warranty and Amazon return time ran out. Asurion is super simple to use with a quick chat session online. Refund is by e-gift card to my Amazon account once they receive the defective product. I wouldn't buy electronics without that level of protection. Great service.

My system was set up in a strange way with two routers. It had been working with old printer but was challenging to reconnect computer with new printer. Peter helped accomplish this and was very patient as I had to crawl around to untangle wires and find ports. I couldn't have done it without his help.

I paying this insurance. And when I need that's work Was easy and quick

The guys recognized my concern immediately and eased my minf ny saying its repairable.they knew im in sales told me estimate was 2 hours.butvdid it in 45 min...truly amazing they didn't have to...they went above and beyond.i wish i can mention their names but didn't ask for them...but JUST AMAZING

I love using Asurion as a warranty factor... their system is virtually hassle Free! They save the purchased warrenty right to the Amazon history for quick look up if something happens 1yr or 2 or 3 later, they issue the return label and with a tracking number (proof of reship) the credit goes right to account... super simple with great customer service team, Definitely recommend!

Asurion never gives me problems when I have to make a claim. The chat is great; I feel safe putting all my purchases under Asurion. I have been an Asurion customer since I bought my items from Amazon.