Asurion

I give them five stars which I don't do lightly and there have been times when I haven't gotten the help that I needed, and there have been times when they have tried to help but something on my end was obstructing it, usually my problems get resolved, but it can take a while depending on the communication. But I'll say this, they always come through in an emergency and when it's most important I get somebody with patience, understanding and communication skills, and when it comes down to it those are the times that I remember. I absolutely recommend them!

The staff at you break it, we fix it was very competent. I would use there service again. Asurion was quick to ok my claim. They kept in touch via email to make sure my phone had been fixed to my satisfaction. Overall they fixed the crack in my screen but the main board inside of the phone had played out. I ended up having to exchange my phone. Great company!

I am NOT good with technology and was dreading the headache that i knew would follow when my husband broke his iwatch at work! Figured it would honestly be easier to just buy him a new one or upgrade, but i was assured by ATT & friends that it was an easy, fool proof process with asurion. And it actually has been! Making the claim was easy, received updates from asurion every step of the way via email. Replacement watch here the next day. I dreaded the whole "erase old data and watch, add new watch" ordeal. Watched a lot of videos on it, asked a lot of friends. Finally broke down and used the ATT/asurion support chat... SO GLAD I DID! My tech, jonathon, answered everything thoroughly and stayed with me every step of the way! I NEVER imagined the switch being as easy as it has been... but i can ASSURE you that i would still be searching videos and articles if i had not utilized the chat resource! So grateful to have this service! Thank you again for keeping things simple and being patient and informative! Appreciate you so much!

I bought a quartz sink on Amazon today, and was offered a warranty by these people. It said the warranty would cover accidental breakage, so I bought it. But when I looked into the details, I discovered that accidental breakage applies only to electronics like smartphones. The accidental breakage warranty does not include appliances.

It was dishonest of Asurion to specifically tell me breakage was included with my warranty, when it wasn't. For this reason, I will never do business with these people. Obviously they cannot be trusted.

As for reviews on sitejabber, they cannot be trusted either. Do your own research, and you'll discover the truth. Sitejabber exists to make companies look good, not to provide accurate reviews.

The agent i worked-with solved my Verizon complex multi-device activation and transfer needs with courtesy, patience, and remarkable knowledge and skills. I expected at least partial failure; I got complete and totally successful resolution.

Sent an item for repair and Asurion, without checking in with me, declared the item unrepairable. I have contacted the manufacturer and they are saying to just send it for repair. This one of my kids favorite toy and they just don't care.

I'm in tears as I write this. Asurion took all my money out of my account on New Year's Day and left me in the negative. When I called, NO ANSWER. I received a message saying they are enjoying the holiday today which is New Year's. While they are at home enjoying their family dinners, I have nothing to give my kids today for a New Year Dinner. I went through the proper procedures of filing a claim properly and returning the old device back to them after paying the $199 deductible and was still charged. I have to ask family for food today to feed my kids for the New Year because this scamming unethical company took all my money out my bank AND without warning. If something was wrong, at least they could have sent an email or call me but they didn't and took my money y'all on a holiday. I am beyond hurt and broken. God help us all.

The agent that entered the claim entered it incorrectly. I want to UBreakIFix (an Asurion company) as instructed. On the phone, it literally takes 30 - 50 minutes to get through the customer service wait. The only way to file a claim is to wait on the phone. There is no online option (goodbye 21st Century). I have not been able to get together another hour during working hours to sit on the phone and wait. I went twice to ubreakifix because they young kid thought he had it sorted out (NOT). This was Asurion insurance on a Back Market phone. Back Market does not back up there phone either. They keep sending me back to the insurance company.