Asurion

I have now made 14 phone calls, and spoke to over 11 different people, including a supervisor, trying to remove a Home+ plan that was added WITHOUT my permission or knowledge to my at&t bill. Seven times I was told it was cancelled. The supervisor apologized. Today? My bill is at $200 and there is multiple fraud charges I did not approve. Yet Everytime I call, they still try to sell me more stuff while in literally screaming no at this point, flat told them I don't even have the money even if I wanted the plans, they do not care. No matter how many times you call they will not cancel the fraud charges THEY made. Most unprofessional, fraudulent, uncaring con artist "company" I've ever had the displeasure of dealing with. I would literally bust all my devices with a hammer before I signed up for ANYTHING with Asurion again. RUN!

Went to get my screen fixed at the Plano location and I was amazed on how fast, easy and professional my experience was. After making my claim through my cellphone provider (first timer), Raul texted me the next day to follow up and see what day and time worked best for me. Once I took my phone in he explained to me thoroughly on how everything works and told me to come back in an hour! I definitely did not expect for it to be that fast. Will recommend to to friends and family.

This was my first time visit this store, Brandon was very kind, and patience. He explained to me step by step the process, and other things that the company offers. So I do recommend this store. Tell a friend.

When I pay a 275.00 deductible it should be partialy charged when I get it! I'm not happy how much they make off of this. And should be able to get a different phone of Same value. Do not get flip 4, garbage will not hold up. I had a excellent case and in holster that is padded dropped it and was damaged. I've been a long time samsung customer and very dissatisfied!

Twice the company failed to deliver the new phone I was supposed to get as a result of my insurance policy. Now it's been over a month and a trillion phone calls in an attempt to receive the refund on the downpayment for the replacement phone. After the fifteen call and many many hours on hold I have been told i would get a refund ( this is not the first time I was told this). I asked for a confirmation number or an email stating I would receive the refund as promised and they said, "We don't do that?" When it works, it's not bad although I have in the past received more than one replacement phone that did not work at all. Overall I think it's best to simply buy a new phone and not have to deal with the aggravation of working with this very poorly run company.

I filed a claim for a broken screen on my phone with Asurion on 6/9/2020, and asked for the repair to be done at my home. After no one showed up, I called to find out that Asurion randomly changed it to a in-store repair, but when they sent a reschedule email, it still showed my home address. I went to the store on 6/17/2020, to find out they didn't have the part. They rescheduled me for today, 6/22/2020, and guess what, they still don't have a the part and the higher ups said there was nothing they could do. Also, the girl assisting me said I would have to call back in 3-5 days to reschedule and appointment. Asurion is the biggest JOKE around.

My laptop had a spill, and could not function. Luckily I had the Asurion Home Plus and booked for appointment and took it for repair. Unfortunately I think it was beyond economic repair in a blink of an eye ups was at my door with a package that required signature. Without having an idea of where the package was coming from I opened it and there was a brand new Hp spectre! I Thankyou and I appreciate for the best service! It was fast resolution! Everyone needs Asurion home plus in their life.

I have been waiting 2 weeks for my washer to be fixed. No response to when it will be fixed. Home Depot protection plan with Asurion is a waste of your money. I have been hung up on, not called back, and lied to. I will never buy from Home Depot because of my experience.

I have their insurance for an Acer Laptop the charger went bad they assured me they would send one out within 5 business days. They never sent it. Back on the phone many promise to call me back not one call back. Continued to call them and was told they would send another one within 5 business days, do you think they did? Nope, the resolution I was given was to buy it myself. What a waste of a company.

We had a problem with our phone and had Asurion as our insurer through Verizon. Asurion "repaired" the phone. But it wasn't. It was broken. So Asurion then shipped a replacement. Asurion requested a credit card number to guarantee my return of the phone. We returned the phone. A month later, Asurion fraudulently charged my credit card $175. Then I called. The Asurion rep said that the system showed that the phone should have been returned "12/31/1969". She said she knew that was a problem. She also said their system did not show any tracking number let alone a return. I opined that Asurion does this to rip off customers. Spent hours trying to correct this ridiculous scam.

I made a claim for a broken screen. I was given options for when and where I want the work to be completed. The guy (Ryan) communicated like a professional, I received a text prior to arrival, and he was at my door precisely on time. Answered all of my questions, gave me an estimated repair time, and completed the repair in that time. He was respectful, friendly, well spoken, and his work has thus far shown no flaws and my phone is like it was the day I bought it. Very good service and I'm most thankful for the process being stress-free.