Asurion

Be advised, I was suckered into the Asurion warranty. They told me there would not be any hidden fees, just your monthly membership fees covers it all. Went to make a claim on a handheld switch game. The red tape and hoops to jump threw were ridiculous. All kinds of emails with tons of things to fill out. Then the grand scam cost….$99 service fee! It only cost $99 to repair glass as a walk in non member. Why bother w the membership that rips you for $300 a year. Stay away!

I registered last year in autumn. I brought in a Dell computer, they had me mail it to get fixed, assuring me that if they could not fix the issues, I would receive a voucher for the value of the computer for the year of the model. None of that happened. I received the item back, as is, stating unfortunately, we do not repair this model, although it has Windows 10, they stated also it did not... Such a waste of time and money every month + having to pay $99. For each repair.

They delivery top notch warranty service. Their technician Marco is well trained and experienced. He showed up on time and was neat, courteous and extremely knowledgeable about his trade.

Working in service industry myself, I have a tough grading scale for service techs, I give Marco a 11 out of 10 stars. To Asurions credit they hired a real pro with Marco. I would not hesitate to use Asurions warranty services for any other products I have.

I have a LG double oven range that had multiple failures. Marco repaired my range that will be 6 years old in January 2023 and made it work like new. Awesome job and many thanks to both Asurion and Marco.

There had been a busted pipe in ceiling drowning my 2 year old range. I called GE and they referred me to a third party. Then remember I purchased an extended warranty with Home Depot. I received outstanding customer service. A&E Service arrived to evaluate range. The serviceman knew all about the appliance. Took it apart to make sure no water damage had been done to electronic control,, circuit board, fan etc. tested temperatures and cleared range to use. His knowledge and work history put me at ease. Early in my career I was a utility Home Economist and we discovered he had done training classes I attended. He was a good resource the and still is. I recommend everyone buy an extended warranty as Home Depot stands behind the warrenty.

I was concerned with my new phone, primarily because my photos had not shown up. Jamil assured me that the photos would show up eventually, but that it might be an hour or so before they appeared on the new phone. Jamil was a very pleasant person to talk to, and I felt like I was talking to someone I had known for a long time. He has a very positive disposition and seems to know how to do his job really well. Customer Service can be challenging, but Jamil seems to enjoy it, and he reflects that back to his Customers. Me, in this case! We had an enjoyable and very encouraging chat.

Submitted a claim over two months ago and recently heard that the device i wanted to replace was ready to be shipped and all that was required was to confirm my identity but after confirming it was me their website error messaged and now it says the device is on back order again. This would be fine except all of the asurion customer support is automated and whenever I get to a rep either through my cell provider or through their number it is always followed by a redirect and almost an hour wait while im mislead by robo assistants who pop up from time to time. Honestly Im ready to just buy a new phone at this point instead of deal with their ineptitude and total disregard for person to person customer service.

It was a great experience. Filled out my claim form online, replacement phone arrived the very next day. Backed up, reset and boxed up old phone and packaged with their instructions and took to the ups store. So easy and fast.

After my son lost his phone we panicked thinking about how much it cost us and now we would have to pay for a replacement. Then we realized that we had purchased Assurion insurance. I placed a claim and received the new phone in less than 2 days. Amazing value. No questions asked by the company. I was expecting to be interrogated or some kind of push back but no, it was quick and fast. I'm still in disbelief as to how awesome this company is.

I paid for my replacement and my claim was "approved". July 20/21. Today is Aug 14, so almost 4 weeks later and I have yet to receive my phone. I've called 3 times and that got me absolutely no where. "Wait for a shipment tracking number within 24-48 hrs" and that keeps coming and going. I got a supervisor last wednesday and assured me someone else would contact me within 48hrs. What an absolute joke. I'm going to contact my cell provider Monday and see if they can help. Its a good thing my phone isn't totally dead. Will absolutely never get the protection again.