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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I purchased an extended warranty on a refurbished laptop that I purchased from Amazon. I had to file a claim and they made it so easy to file my claim. By far the best warranty company to deal with.
Tessa really took care of my situation and helped me through the process of completing my warranty on my canopy and connected me through $#*!'s customer service.
My representative was very professional and courteous even when I had to ask home to hang on while I got information needed.
I am extremely pleased with my chat session tonight. I had received an email with a link to add a shipping label. It appeared the label was not working so I initiated a chat session to try to figure it out and your associate got to the bottom of the problem and was most helpful. I was extremely pleased with the service.
Paxton helped me set up my kid's new phone this afternoon. The not-so-simple process of transferring data kept getting stuck for us. Paxton asked all the right questions to troubleshoot. He was very thorough, patient, and resourceful. I am so very grateful for all Paxton's assistance!
Denise was extremely helpful! So great full she was patient and helpful.
Kim was very friendly, patient and knowledgeable regarding my issue. She addressed my issue and stayed online while I walked through her directions and did not give up until it was resolved.
Purchased a washer and dryer combination from Home Depot with the extended plan. The plan was the best investment I had ever bought there.
We had 5 different service providers to repair similar problems. For example, the agitator stopped working on 2 separate occasions. Then it was the spin cycle. Then the spin cycle and the agitator. Last but not least spin cycle, agitator, and it was not draining the water from the machine. The last service person was a Maytag rep and finally got the job done.
The tech coach experience has been improving and this last time to activate an esim only iPhone was a breeze with the coach's guidance. Keep up the good work.
Experience was extremely helpful reliable and most of all secure.
Being former military safety and security is top priority as well as prompt accurate service.
Awesome
I rarely purchase extended warranties, but this Instant Ink printer was a new product that might pose a learning curve. Having access to technicians could be very helpful. I've had my printer only a few days and already have accessed Asurian/Staples several times. One of their techs helped me set up the printer and several other techs have helped answer other questions.
I just set up a new Verizon Samsung phone for my husband with help from Michelle in the chat. The old phone was really old and it was difficult to find a way to back it up and transfer the data. Michelle gave good advice and support through the whole process. I'm so relieved to have that done!
Great they help a lad because is my first time try to make a claim
All was quick and easy when filing a claim on lost phone. Just waiting on same day delivery and setup later today.
I absolutely loved that Valentino was able to solve my issue with my new phone! Went step by step to fix my problem with cell phone! Very satisfied!
They told me that my deductible for an iphone x max was going to be 260$. It's at least 4 yrs old. I was paying insurance all that time.
Online the same phones are going for 200-210. The phone is not even brand new. It's refurbished
Got to talk to Mariclaire thru chat, very knowledgeable and patience after my frustration on having to refill, claim. She took care of everything and was completed very fast
When my printer died after 1.5 years, I figured it would be a hassle to file a claim. To my surprise, I went to the Asurion website and within five minutes I filed the claim, received a pre-paid shipping label and was told I would be reimbursed for the entire cost of my printer. When I went to Staples to get a new printer, they told me I could bring my old one with the shipping label and they would pack it and send it back for me (plus they gave me a $10 coupon.) I highly recommend and got the protection plan again for my new printer.
The agent i worked-with solved my Verizon complex multi-device activation and transfer needs with courtesy, patience, and remarkable knowledge and skills. I expected at least partial failure; I got complete and totally successful resolution.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Elena. We are definitely sorry to hear about your experience so far. Our deductibles are based on the tier of your device and only a fraction of the retail cost. All of our devices do come with a limited 12-month warranty for any malfunctions. Please let us know if you have any other questions. -Rue