Asurion

Spent 4 hours on the phone with them trying to resolve a claim. They insist that my phone is not the color that is specified. However, we have the original box from AT & T, proving other wise. Absolutely, the worst company. We also had to pay out of pocket to have the phone fixed, as they keep denying the claim.

The chat with Verizon customer service staff, Cyrilleanne was great! She did said that she set up an appointment for me to the nearest ubreakifix store which is an hour away from my residence
Unfortunately, when I got to ubreakifix store, manager Jacob said that he didn't receive on their end the appointment request.
Google pixel 4xl just won't turn on last Saturday and now it's Tuesday. I bought a new Google pixel 8 last Sunday thinking it would help me process faster but unfortunately not. No one from Verizon or Google account restore web and no contact information I can call to put my data back. I don't understand this whole issue. Right now, call and text are only functioning on my new phone. Thanks a lot! Hope there's resolution to this issue to help customer like me who's with Verizon for more than 10 years.

This is the biggest scam I have ever seen in my life. My phone was lost and US Cellular uses this horrible company for their "insurance". They sent me a "new" phone for $250, Mind you I'm still paying for the stolen phone through US Cellular and the phone didn't work from day one, it was refurbished. Dropped every single call. I called them and they assured me they would send me a BRAND NEW phone. 2 days later, I received ANOTHER refurbished phone. I contacted them only to hear, well we can't guarantee you a "new" phone. We send refurbished ones. I said what kind of business are you running?! She said, if the née phone doesn't work, send it back. I don't have time to keep returning their junk! DO NOT use them for insurance. You're better off without insurance.

My dryer broke filed a claim and was denied because "I do not own the dryer". They claimed I put a check mark on the claim form that I am not an owner. Who in their bright mind to say that you do not own the appliances and that you need repair? I live with my husband and there is only two of us. They said they cannot reverse their decision no matter how I offered a proof that we own the dryer. ‍‍‍ So I cancelled them. They took my monthly auto pay and what is the reason for paying them when they can just deny you that easy. So I advice you use American Home Shield instead. They register your appliances and easy to file for a claim. Asurion do not register your appliances so there is a loop hole there to deny your claim. I have a Kenmore dryer.

After over 2 hours on the phone with these clowns I get to pay the deductible AGAIN! They "repaired" my phone screen in February. It's a Samsung note 10 plus. Rated for water resistance of 5 meters and Up to 30 minutes. I had it in my pocket when I got in a pool, my mistake. No big deal right, it's water resistant... well not when they were done with it, less than 12 inches and less than 15 seconds... it fu$&ed. They have no liability and it's my problem they do half $#*! work. Please don't let them repair your phone. If you crack the screen and they want to "fix" it just say, well it fell in the toilet or what ever and got wet... now you get a brand new phone because they don't repair phones that get wet. So do yourself a favor and get it wet it doesn't cost anymore and you will get a new phone and it will not have someone's inexperience and inept repair work done to it.

They have no intention of helping. Getting a replacement phone was a difficult task but even more difficult to get Asurion to give my phone to UPS. I was promised 2nd day shipping. UPS was finally given my phone a week after this promise and a lot of hot words every other day or so. Confirmed address was not put in correctly (even tho Maria literally just read it back to me), promises not being kept time after time, and ultimately my phone getting "lost" all less me to switch from Verizon & Asurion. I currently have the household electronics insurance and can't even make a claim for a tablet or a game controller. I've given them money for more than a decade and I can't even make 1 claim..

My husband and I just moved into our new home and my screen cracked after dropping it the first day. My technician, Tucker was scheduled to arrive between 3 and 5pm. He called me and asked if it would be ok if he came early. Even if that didn't work for me, the fact that he called to confirm made me feel like he actually gave a damn about me and my time. He greeted me, and my two crazy standard poodles at my front door, helped me finish my pre-repair security requirements, and had my phone back to me in what had to be less than twenty minutes. The guy was polite, efficient, and friendly beyond anything I expected. Thank you, Tucker. I needed someone to make life easier for me today, and you did it with just a smile.