From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
I had the online part done in 5 min, I did the claim on a Saturday night and had the new phone on my porch Monday morning. I don't think they could change their system to work any better for this service.
Asurion has always taken very good care of me when buying their plan. I highly recommend it on items that get lots of wear and tear
Excellent service back of phone got shattered Asurion overnighted a new phone I shipped them back the broken phone had no interruption in phone service no waiting for another phone
Princess was very helpful, I'm not so great on the computer and was very patient and helpful. Thanks for a quick resolution
Very easy. Technician was very helpful and courteous. I will use the insurance program again.
From the time I started my claim to my phone being fixed was less than 5 hours. I started a claim, dropped my phone off and it was fixed. Super simple and easy to get done
Marry was extremely helpful with my issue and very detailed to make sure my needs were met.
My screen was broken, I went to my AT&T store, and they gave me the proper phone number. 3 days later, a very competent, friendly, nice man came and fixed it in no time!
My claim was handled through a normally dreaded chat function, but Asurion processed my claim quickly and painlessly using chat. Nice job.
This was the best service I have ever experienced. It was easy, fast and very convenient. I would recommend this service to everyone. Scheduling service appointments can be hard and time consuming. By having the service come to me it made all the difference in the world. The rep was great. He explained the process and what was going to happen. He told me a time frame of how long it should take to fix and he was right on time. I LOVED this experience. Would tell everyone to get this protection.
I purchased an item that was under warranty. My warranty with Asurion was honored with no issues at all. I had all the information they required and everything worked out just fine.
They exceeded my expectations. I purchase Asurion every time it is offered. This is the first time I had to use it and it was very fast and easy.
Today I had the most amazing experience dealing with the asurion tech at (uBreakiFix)named Daniel. He was definitely able to address my situation as there was a particular issue that kept occurring with the screen replacement, but definitely my concerns were addressed and an orderly fashion with the tech. Daniel. In my opinion, Daniel should definitely get a raise ASAP because of his exquisite customer service and patience. The customer is always right and I am definitely pleased with the handling of my situation with daniel. Thank you for the best experience ever when dealing with a broken phone screen replacement.
I chatted with an Asurion rep while considering eliminating mobile protection on one of my phones because it was starting to be too costly. Ricky helped find me a plan within my budget and made changing easy. Thank you for they assistance.
I've made a few claims with Asurion, and every time I've had friendly support staff helping me and an otherwise easy claim process.
Great Great Great Service! My Entire Experience Was Excellent. The Tech Asked If He Could Come Early, Which Was Better For Me. He Did Not Take Long Repairing My Phone. He Was Very Professional.
This insurance was the best thing I ever bought a betta skimmer from my pool and took it out to use it after only having it for less than a year and it didn't work. They made it such an easy process to file my claim. Highly recommend
I am extremely satisfied with the professional customer service which I received from Rachelle! Her inquiries and responses were clearly stated!
My iPhone battery wasn't holding a charge. The representative was fantastic at getting the claim filled for me and finding a location where I could take my phone. Caleb at the store was efficient, and I got a new battery for no charge.
Wonderful service helpful and caring day friendly and easy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members