website thubmnail of Ashlen
How would you rate Ashlen?
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Canada
1 review
9 helpful votes
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Very happy
July 22, 2023

Great at interaction, quick replies, and nice quality items. It was a pleasure and refreshing doing business with Monica. Ordered twice with outstanding customer service. Thank you again!

Date of experience: July 22, 2023
Australia
1 review
0 helpful votes
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A great company to purchase unique and quality products. Perfect to find that special something for someone

Date of experience: August 15, 2023
Texas
1 review
0 helpful votes
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Perfect puppy tote
October 9, 2023

I wanted a a teacher tote that was cute, soft and roomy and this puppy tote is perfect! I get lots of compliments at school.

Date of experience: October 8, 2023
Germany
1 review
12 helpful votes
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One of a kind
March 12, 2023

This is a unique product that I just stumbled across on Facebook. I think that they are very cute and funny and I love the fact that this is a one of a kind product.

Date of experience: March 10, 2023
GB
1 review
1 helpful vote
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Quick delivery
October 13, 2023

Easy to order, very quick delivery. Great quality jewellery. Will order again and 100% recommend Ashlen.

Date of experience: October 13, 2023
Canada
6 reviews
13 helpful votes
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Thieves!
August 5, 2021

They are stealing pictures form an artist on Etsy, making you think you'll receive a wonderful piece of jewelry and you end up receiving a terrible necklace made in China, cheap cheap cheap beyond belief. Stay away!

Date of experience: August 5, 2021
GB
1 review
5 helpful votes
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Never received. They told me tracking said it was delivered 2 days after I ordered when tracking actually shows it hasn't moved from the airport since a week after i ordered. Palmed off by customer service

Date of experience: June 28, 2023
Australia
1 review
24 helpful votes
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Scammers
November 15, 2022

They steal other peoples artwork and price it four times the original price then do a '60% off special' so they can sell it twice as much while you think you're saving money. When I went there to buy cat dangling earrings, it was on a 60% off special that was apparently ending in 3 hours and 40 minutes. I went on the same page a few hours later and the timer still said 3 hours and 40 minutes. Just a bunch of money grabbing scammers

Date of experience: November 15, 2022
Canada
2 reviews
23 helpful votes
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Bunch of liars
June 13, 2021

Saw an ad on Facebook, 60% percent off « healing crystal pendulums »... « handmade »... « USA based company ». With well written descriptions of each crystals on the website. I bought the opal one with high hopes. How wrong I was. When I tracked my order I saw that it was actually made in China. I received the pendulum almost a month later, with a fake plastic crystal and a cheap chain that's been painted in golden paint. Fortunately my sister liked it and I gave it to her. But here's the thing, if you're stupid and naive like me: I'm pretty sure Ashlen has never been closing off its collection. They're only using that excuse amidst the pandemic to make you believe that they were once a successful little local company... No. It's just the chinese machine. Handmade? Yeah, probably by low-paid women in some giant factory. Conclusion: don't buy from them.

Date of experience: June 11, 2021
Colorado
1 review
5 helpful votes
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Looks Like a Scam to Me
December 17, 2021

Ashllen advertised heavily on Facebook. I ordered two necklaces last month and neither has arrived. Thankfully I challenged the charges on my Visa card after reading other terrible reviews of the company.

Updated January 5,2022 I ordered in November. Arrived yesterday. As described above, cheap looking machine stamped from China. Very disappointed.

Date of experience: December 17, 2021
Oregon
1 review
13 helpful votes
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I'm so disappointed in myself for ordering from a stupid company like this. Received two fake cheap looking necklaces from here and I returned them immediately. Emailed the company they gave me the information to send it back. Did everything correctly however now they are no longer responding to my emails and when I track the package I sent back to them it says it was delivered a week ago but have not seen a refund yet! So I'm losing hope after emailing them a handful of times. I just flushed $50 down the drain :( if I knew I wouldn't be refunded I would have just kept the cheap fake jewelry and just given them to my kids.

Date of experience: August 8, 2021
Canada
2 reviews
10 helpful votes
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Terrible
November 18, 2022

The designs are cuter in online pictures and the quality is atrocious. It's shein cheap quality. The earring metal bends so easily it doesn't keep its shape. The chain is so cheap it will break easily if caught on anything. Some of the stones are falling off from one item I ordered. I cannot believe I paid $40 and was made to believe I was getting 50% off. It's a scam. Do not buy!

Date of experience: November 18, 2022
GB
1 review
0 helpful votes
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Earrings are fabulous
August 22, 2023

Earrings are fabulous delivered today. I contacted customer services who reassured me they were on their way. Excellent customer service and fabulous earrings. What more could you want.

Date of experience: August 22, 2023
California
1 review
10 helpful votes
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Scam out of China
August 29, 2021

The company claims to be a small home business based in Colorado. The product shipped from China. The necklace is a cheap machine stamped medallion, not like the photo. The terms for refund require that the package with the product not be opened. 1st time I ever got scammed. Buyer beware

Date of experience: August 29, 2021
Wisconsin
1 review
1 helpful vote
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DONT ORDER YOU WONT GET IT
September 14, 2022

Don't order from this company. They take your money and you get nothing. They keep sending emails saying order was shipped. Yet no order has been received and they won't refund my money. They want a 20% restocking fee for something I don't have

Date of experience: September 14, 2022
California
1 review
1 helpful vote
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Heartless Company
June 9, 2023

I'd seen lots of online ads from Ashlen for so long and finally decided to try ordering from them. I placed an order a month and a half ago. It took 3+ weeks before my items arrived, and that whole time I had to download a third party app just to track the package. This app did not alert me when the package arrived, and by the time I checked it for an update, it said it had already arrived. Low and behold, the package had been stolen off the front porch. It took another several weeks of back and forth with customer service before they finally told me I had only purchased standard shipping, meaning they wouldn't replace or refund anything. This is why it's bad to buy from small companies like this. They have cute products that you'd love to try out, but they don't care enough about helping you out if situations like this arise. Terrible company. Would highly not recommend.

Date of experience: June 9, 2023
Pennsylvania
1 review
1 helpful vote
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Very hard to deal with. Hug rings arrived and look great. A week later the so called silver is fading and color coming through. No response from this company. Will call credit card company and they will dispute my claim and if they don't get a response either, they will reverse payment and this company will lose money.

Date of experience: January 13, 2023
Netherlands
1 review
0 helpful votes
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Certainly a scam
October 22, 2022

They resell stuff from Aliexpress that's very very cheap for 5-10x the price. I've also heard they steal items from Etsy (probably also at a very high markup). I recommend you do a reverse image search (just google) to find the actual product.

Date of experience: October 22, 2022
Estonia
1 review
1 helpful vote
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Fake stone, poor quality
February 20, 2023

I bought a bracelet and necklace, the stones were plastic and completely fake, the quality is less than zero. The seller is a big lier and wrote some fake advertising on the website.
I am regretful for this shopping and I never buy again anything from this website.
I would recommend that if you like your money never waste it for this low quality products.
I believe that even one star rating is too much for this site and its products. If there were zero stars, I would definitely choose it.

Date of experience: February 20, 2023
California
1 review
4 helpful votes
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This website is using stolen products and photos from many Etsy shops, including my own. Their customer reviews are also NOT their own, and stolen from us Etsy sellers. Do not trust them, they are a scam selling knock-off products from China.

Date of experience: January 20, 2022

Overview

Ashlen has a rating of 1.8 stars from 77 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Ashlen most frequently mention and customer service. Ashlen ranks 304th among Fashion Jewelry sites.

service
59
value
53
shipping
53
returns
34
quality
44