Ashlen

I ordered from Ashlen early November informed me it was shipped and tracking no. Then no tracking since 20/11. Have messaged them numerous times keep telling me they will send it to their search dept. Still nothing no order asked for refund nothing. Terrible co. These were christmas presents. Still haven't received order or refund.

My order was incomplete which i emailed Ashlen about,had to send a photo then they tell me it is complete.I wouldn't give this jewellery to anyone it's such terrible quality & extremely poor customer service.Don't be fooled by the look & don't buy the Mystery gift it's like children's play jewellery.

Bought a bag and a hair pin for around 30$ because of sales, even tho I followed the account on Instagram... The bag literally broke after one day💀
Otherwise, they sold them from china (I have the proofs, and I was kinda surprised to see that lmao)
Really deceived, that was the first time I bought from a independent shop (well, that was a bit my fault tbh, I should've just looked the reviews about it)

Even tho the bag is cute and the hair pin too, I really don't recommend it. I even saw it on SheIn lmao

Ordered a necklace, but it has been over two months now -- never received the necklace (judging by reviews, not a big loss). The next day, after ordering from them, I started receiving phishing emails (never had them before). I was naive to think that such scammers are not advertised on Facebook/Instagram. I would have been ok with not a great product since the price was not high, but selling customer data? No thanks. Reported this ad multiple times on Facebook/Instagram; such a disappointment that they keep on posting it, leading the users straight into scammers' hands.

Everything I ordered came as I thought it would, however I did order the 5 piece mystery items and I was unable to figure out one of the items. I contacted Ashlen and they told me what they thought the item was and offered a refund for it. They replied very quickly as well. All in all, a wonderful experience with them.

Pretends to be a small online shop based in Colorado, USA. Ships from China. Quality massively inferior to what is depicted in the pictures. A classic example of "too good to be true" - the shop is NOT closing soon and the sale prices are their regular prices all year long. Spend your money elsewhere, it's not worth a penny.

The crystals are definitely not real. It's very clear that it's plastic. The shipping took over 3 weeks too. The dainty chain on the necklace is pretty so I recommend if you just want it to look fashionable and not for the affects of the crystal. But it's definitely overpriced, and you can get fake crystals like these for cheaper elsewhere.

Spent more than 30$ on an order for earrings, never received. They kept replying to my emails that they'll send a"replacement item", each time it failed and the same story over and over since January. The shipment tracking always magically stops after some point and the package has an issue and disappears, always at the same point of shipping. I'm outside the US btw. I've seen other people in reviews receive the items (mostly inside US) and just complain about quality and overpricing but I didn't get them at all and don't think I ever will. So basically this impulsive buy=money in the trash, scammers.

Didn't deliver my purchased product, nor were they willing to give a refund or even assist in the delivery issue which was a fault on their end to being with. Experiences such as these make online shopping so distasteful and unsafe. Lost my money and time on this, there are better options out there, don't consider this site.

Bought x4 hug rungs advertised as 'silver', given as Christmas presents, all 4 turned their fingers black within 3-4 weeksofwear! Turns out they are silver plated on copper! Complained, refund refused, gift token to value only option! But as they falsely advertise, not keen to spend anything with them.

Bought 2 for small Christmas gifts, they looked cheap but I thought ok. When I took out of cheap packaging both were in many pieces and oh so cheap. Will not give refund after 30 days!

This is not a scam company, it exists and sells jewels that are chinese-like. So they are overpriced as advertised on their website. Nevertheless I had a problem with the shipment and customer service was very quick and attentive, they managed to ship again the item at no cost. The earrings I received are pretty but as said before, not real jewels and maybe you can find them much more easily at you local chinese mall.

I bought a necklace from them and it arrived super quickly,the closure was missing but I've sent them an email and they helped me the same day I sent it and they sent another one without extra costs which is so nice!

I have unfortunately put wrong email on contact information and I couldn't even log into my account and when I wrote to Ashlen help centre and in a day I got my order and everything. I was so happy I found it. They are quick and relatable.

This beautiful bag arrived quicker than expected and in great condition. It's a perfect size, good quality and absolutely adorable!

I got the fluffy pup tote and I'm so happy with it. It took long, but customer service was very helpful! I definitely recommend buying their bags

Excellent ring after my husband passed away 2 years ago my finger had swollen up and I had to have my wedding ring cut off I bought this Daisy ring as a substitute it's quality is very good and is adjustable also my puppy is called Daisy so has 2 wonderful meanings for me and couldn't be happier thank you again

I'm so happy to receive this sword, it looks like pure magical artifact! Special thanks to the friendly Ashlen team for kind help and support with delivery!

I don't usually leave reviews but Ashlen has something for everyone! I bought several pieces of Ashlen jewelry and they're all unique! Can't wait to see how the brand grows