• Ashlen

Ashlen

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Overview

Ashlen has a rating of 2.58 stars from 73 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Ashlen most frequently mention customer service problems. Ashlen ranks 51st among Fashion Jewelry sites.

  • Service
    56
  • Value
    50
  • Shipping
    50
  • Returns
    32
  • Quality
    42
Positive reviews (last 12 months): 66.7%
Positive
24
Neutral
0
Negative
12
25
See all photos
How would you rate Ashlen?
Top Positive Review

“Fluffy pup tote”

Susan F.
10/18/23

This beautiful bag arrived quicker than expected and in great condition. It's a perfect size, good quality and absolutely adorable!

Top Critical Review

“Poor quality book lover earrings”

Tracey D.
11/24/23

First photo is what is promoted on website. Second photo shows actual quality. Poor blurry sticker on plastic backing

Reviews (73)

Rating

Timeframe

Other

Thumbnail of user susanf2527
1 review
1 helpful vote
October 18th, 2023

This beautiful bag arrived quicker than expected and in great condition. It's a perfect size, good quality and absolutely adorable!

Products used:
Fluffy pup tote

Service
Value
Shipping
Quality
Thumbnail of user lornag96
1 review
0 helpful votes
October 14th, 2023

I treated myself to 2 of the bracelets and they are stunningly beautiful. Delivery was good as well very happy with rhem

Service
Value
Shipping
Quality
Thumbnail of user valeries536
2 reviews
21 helpful votes
June 13th, 2021

Saw an ad on Facebook, 60% percent off « healing crystal pendulums »... « handmade »... « USA based company ». With well written descriptions of each crystals on the website. I bought the opal one with high hopes. How wrong I was. When I tracked my order I saw that it was actually made in China. I received the pendulum almost a month later, with a fake plastic crystal and a cheap chain that's been painted in golden paint. Fortunately my sister liked it and I gave it to her. But here's the thing, if you're stupid and naive like me: I'm pretty sure Ashlen has never been closing off its collection. They're only using that excuse amidst the pandemic to make you believe that they were once a successful little local company... No. It's just the chinese machine. Handmade? Yeah, probably by low-paid women in some giant factory. Conclusion: don't buy from them.

Thumbnail of user seema.abdelmageed
1 review
1 helpful vote
September 6th, 2023

I got the fluffy pup tote and I'm so happy with it. It took long, but customer service was very helpful! I definitely recommend buying their bags

Products used:
Fluffy pup tote!

Service
Value
Shipping
Returns
Quality
Thumbnail of user caseya163
1 review
0 helpful votes
February 28th, 2024

I bought $50 worth of jewelry from ashlen.co
Turns out to be a rip off from shein. I found all of the exact items listed on sheins website for a tenth of the cost ashlen site is selling them for. SCAMMER! Emailed their customer service for a refund/return request and wasn't given any solutions. Only that the other sites must be ripping off their products (lies)

Thumbnail of user shenja.krawtsche
1 review
0 helpful votes
August 2nd, 2023
Verified purchase

I'm so happy to receive this sword, it looks like pure magical artifact! Special thanks to the friendly Ashlen team for kind help and support with delivery!

Service
Value
Shipping
Quality
Thumbnail of user traceyd332
1 review
4 helpful votes
November 24th, 2023
Verified purchase

First photo is what is promoted on website. Second photo shows actual quality. Poor blurry sticker on plastic backing

Products used:
Book Lover earrings

Service
Value
Shipping
Quality
Thumbnail of user darcyh30
3 reviews
20 helpful votes
November 22nd, 2023

Bought 2 for small Christmas gifts, they looked cheap but I thought ok. When I took out of cheap packaging both were in many pieces and oh so cheap. Will not give refund after 30 days!

Products used:
used 2 moon chains, they looked ok

Service
Value
Shipping
Returns
Thumbnail of user mariuss46
1 review
17 helpful votes
January 13th, 2023

Pretends to be a small online shop based in Colorado, USA. Ships from China. Quality massively inferior to what is depicted in the pictures. A classic example of "too good to be true" - the shop is NOT closing soon and the sale prices are their regular prices all year long. Spend your money elsewhere, it's not worth a penny.

Tip for consumers:
forget it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user heleng1146
1 review
1 helpful vote
November 6th, 2023
Verified purchase

Wrong goods sent. No way to return- rip off company! Poor quality item too
Seriously consider buying from elsewhere!

Service
Value
Shipping
Returns
Thumbnail of user sylvial308
1 review
0 helpful votes
October 9th, 2023
Verified purchase

I wanted a a teacher tote that was cute, soft and roomy and this puppy tote is perfect! I get lots of compliments at school.

Tip for consumers:
Very happy with my purchase.

Products used:
Puppy tote

Service
Value
Shipping
Quality
Thumbnail of user hollym711
1 review
9 helpful votes
March 30th, 2023
Verified purchase

Picked up a couple earrings, necklaces, and bracelets for the holiday and everything looked great! Ty

Service
Value
Shipping
Thumbnail of user sheenaghk
1 review
1 helpful vote
October 13th, 2023

Easy to order, very quick delivery. Great quality jewellery. Will order again and 100% recommend Ashlen.

Products used:
Earrings

Thumbnail of user emersonf18
1 review
23 helpful votes
November 15th, 2022
Verified purchase

They steal other peoples artwork and price it four times the original price then do a '60% off special' so they can sell it twice as much while you think you're saving money. When I went there to buy cat dangling earrings, it was on a 60% off special that was apparently ending in 3 hours and 40 minutes. I went on the same page a few hours later and the timer still said 3 hours and 40 minutes. Just a bunch of money grabbing scammers

Tip for consumers:
Dont. You can find the same products for cheaper on sites like etsy

Products used:
Jewellery

Service
Value
Shipping
Returns
Quality
Thumbnail of user sharpshooter.00017
1 review
0 helpful votes
August 31st, 2023

Everything I ordered came as I thought it would, however I did order the 5 piece mystery items and I was unable to figure out one of the items. I contacted Ashlen and they told me what they thought the item was and offered a refund for it. They replied very quickly as well. All in all, a wonderful experience with them.

Products used:
Earrings, necklaces, and a body chain

Service
Value
Shipping
Quality
Thumbnail of user shapovalova.yu.a
1 review
3 helpful votes
September 17th, 2023
Verified purchase

Ordered a necklace, but it has been over two months now -- never received the necklace (judging by reviews, not a big loss). The next day, after ordering from them, I started receiving phishing emails (never had them before). I was naive to think that such scammers are not advertised on Facebook/Instagram. I would have been ok with not a great product since the price was not high, but selling customer data? No thanks. Reported this ad multiple times on Facebook/Instagram; such a disappointment that they keep on posting it, leading the users straight into scammers' hands.

Products used:
It never arrived.

Service
Value
Shipping
Returns
Thumbnail of user merimaa2
1 review
4 helpful votes
July 29th, 2023
Verified purchase

I don't usually leave reviews but Ashlen has something for everyone! I bought several pieces of Ashlen jewelry and they're all unique! Can't wait to see how the brand grows

Tip for consumers:
Moon phase neclace

Service
Value
Shipping
Thumbnail of user monique.janes
1 review
9 helpful votes
July 22nd, 2023

Great at interaction, quick replies, and nice quality items. It was a pleasure and refreshing doing business with Monica. Ordered twice with outstanding customer service. Thank you again!

Service
Thumbnail of user kylec680
1 review
32 helpful votes
January 12th, 2022

This company stole my products and listed on their website. They claim to be small and from the US but all their products ship directly from china. Scammers... do not give them your money

Tip for consumers:
Don't come here

Products used:
jewelry

Service
Value
Shipping
Returns
Quality
Thumbnail of user maryl3709
1 review
7 helpful votes
February 12th, 2023
Verified purchase

Bought x4 hug rungs advertised as 'silver', given as Christmas presents, all 4 turned their fingers black within 3-4 weeksofwear! Turns out they are silver plated on copper! Complained, refund refused, gift token to value only option! But as they falsely advertise, not keen to spend anything with them.

Tip for consumers:
Don't trust them when they say 'silver' it means silver coloured/plated!

Products used:
Jewellery

Service
Value
Shipping
Returns
Quality
Thumbnail of user sunnyh47
1 review
6 helpful votes
April 13th, 2023

Scammers that take your money and send you plastic! I can't believe I fell for this. Unfortunately I didn't find the reviews until after I received my package. It's very clearly not real stone.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user danaw516
1 review
11 helpful votes
March 15th, 2023
Verified purchase

I just wanted to say thank you so much for the service and product I received from you. The bracelet is perfect! It was simple to order online!

Service
Value
Shipping
Quality
Thumbnail of user sharwarir
1 review
9 helpful votes
March 30th, 2023
Verified purchase

Love the great sale prices! Easy to navigate
The site is easy to navigate and has what I was looking for! Lots of beautiful jewelry.

Service
Shipping
Returns
Thumbnail of user angelab753
2 reviews
39 helpful votes
June 19th, 2021

Product looks nothing like the photos. They have stolen photos from another esty store.

Can only get refunds if you pay for postage yourself back to me.

Thumbnail of user emanuelas2
1 review
0 helpful votes
October 6th, 2022

This is not a scam company, it exists and sells jewels that are chinese-like. So they are overpriced as advertised on their website. Nevertheless I had a problem with the shipment and customer service was very quick and attentive, they managed to ship again the item at no cost. The earrings I received are pretty but as said before, not real jewels and maybe you can find them much more easily at you local chinese mall.

Products used:
earrings

Service
Value
Shipping
Quality

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