AshfordReviews 6,189

I am an online shopper, and I love watches. I recently purchased a zenith watch from ashford.com and I cannot be any happier, in fact I I was stunned by the low price of this watch ( same watch was on jomashop, and authentic watches by $1800-$3300 more) ridiculous right? I know. Anyways, because of the low price even though it was 2 days before Black Friday I purchased it, well the watch got even cheaper on Black Friday by some $300 dollars, we'll I called customer service and Lisa answered the phone and she refunded me the $300 dollars without asking twice, I don't know about you but ashford.com has become my new favorite site to shop. I wish I knew this site sooner having shopped at jomashop and authenticwatches in the past I feel like I could've saved me some more but o well, now I know better. Thank you ashford, thank you Lisa.
P. S I am looking to buy another watch, I love these Baume et Mercier and they have the best prices out there.

To all that have posted their experiences with Ashford on this site, thank you. I was about to purchase two Movado watches for myself and my wife and on a whim decided to check the reputation of the company.

Based on the overwhelming negative customer experiences reported, I have opted to forego the purchase and take my business elsewhere. I would much prefer to spend the extra dollars for peace of mind and superior customer service than chase the deal of the century only to wind up with buyer remorse.

Again, thanks to you all for saving me from certain doom.

Regards

With so many discount sites out there for watches ripping people off, the only real tell is by others experiences if one should purchase there or not. From what I see here, it's quite clear this is not a company that will receive my hard earned money. I see some single review posts that are 5 star, but who's to say that isn't masked employees... I see a very, very minor amount of multi-post 5 stars, but then again, I see 60-70% more bad reviews and at that point it's not just bad luck of the client draw on the business side; it's just bad business.

Last point I'd like to make before closing is, I see a lot of very upset clients and I see a company trying to respond, which is usually good. But, the responses to these upset clients (for the most part) is to save face only for the company and not to do anything to assist or keep the client. Explaining to them and others the fine print of your company publicly is doing you or them no favours. These types of rebuttals just upset your already upset clients more.

I've given two stars. The reason being is because "you would not recommend it." is perfectly suited to my current idea. I'd have to buy to give it a one, but a two shows I don't want to buy and do not want anyone who asks me if it's a good site to buy based on my above reasons.

I bought a Hamilton watch from Ashford and decided I didn't like it, so I returned it. They refunded my charge very quickly. I bought another Hamilton watch from them, which I love. It stopped. I stupidly thought it was the battery so I called customer service. The very helpful and non-condescending rep informed me that my watch was an automatic (which is emblazoned on its face! Duh!) and that all I needed to do was wind it and wear it.

Why am I writing this review? Because of all the horrible ones here. I was apprehensive about ordering from Ashford, but I'm glad I did. My watch was $400 less than at Saks, where I first saw it. The watches at Ashford are not fakes. Do you really think that major watch companies would sit back and allow a website with as much volume as Ashford and allow them to sell fakes? Movado, Hamilton, Tag Heuer... they all have anti-bootleg divisions in their companies.

I purchased a Men's Movado watch from Ashford approximately 2 months ago. When I received it the battery was dead! I live in Canada, and to return this item to New York, would have been costly for a mere battery. I took the watch to my local Jeweller, and they sent it to Movado to have the battery changed. 3 weeks later, the watch was returned. Within 2 hours, the inside of the watch started to "fog up". Within 6 hours, it was so fogged up you could not even see the time! I called Ashford to report the problem, and the lady I spoke to said it must be returned to them for inspection. I advised her it was just sent to Movado for a new battery. She immediately said, "You just voided your 2-year warranty". I asked why, and she advised Ashford must open the watch first. I explained to her the watch was opened only once, and that was by a tech at Movado. The conversation turned quite rude, and I was REALLY put out to say the least. I returned the watch to my local jeweller, and it has been sent back AGAIN to Movado for repair. I have not yet received it back, but was advised the back seal was no good, and there were two small interior mechanism parts which were faulty. Two months ago I ordered this watch, and was only able to wear it less than 8-hours. It is still out for repair. Yes, my jeweller is charging me $35 for expedited shipping to and from Movado. At this point, I do not know if Movado will even cover the cost of repairs! I am BEYOND FRUSTRATED with Ashford, and will NEVER EVER purchase from them again. I thought I found a "good deal / price" on-line. What a mistake. If it appears to be too good to be true - it usually is. My recommendation - READ the reviews on Ashford, and decide for yourself. NEVER again will I purchase or recommend Ashford! EVER!

This past week I purchased a Designer men's watch at the lowest possible price on the net. Upon receiving it (very short delivery time) I was amazed at the professional packaging. Unfortunately the watch was not running. I contacted Ashford customer service via phone and did not have to go thru a phone-tree (press 1, press 2, etc...) I was immediately greeted by a friendly, personal, well spoken, easily and simply understood voice. An immediate apology and suggested that it was the battery. She suggested I try a new battery and Ashford would credit my charge for up to $10.00 with a copy of the receipt. If it wasn't the battery I could send it back for a FULL credit.
Yesterday I took it to a jewelry store where they replaced the battery. I emailed a copy of the receipt and within the hour I received a confirmation email that my $10.00 credit was issued.
Ashford's customer service should be the model for ALL customer service departments!
Thank you Ashford, you've made me a loyal customer.

I live in Mozambique and had my 2 watches hamilton and movado shipped on the new years deal and 4 more i bought later for giving gifts to my customers. Very good prices. Watches were delivered in dubai on time but i had to wait for a month for them to get there by my brother. All watches are fine work fine. I am satisfied. Honestly i wouldnt have made a review untill unless i had a problem. But reading all these reviews i thought i should... for me i will keep on buying from them. Now i want to order some expensive watches looking fwd...

The watch they sent us stopped working every few hours. When we went to send it back, we had to argue with them on the phone to get them to cover the return shipping cost! They finally said they would "make an exception." Yeah, thanks a lot... send me a defective product, then try to make me pay for shipping... that's good customer service! Oh, and apparently we are not getting the watch back for 8-10 weeks, because that is their turnaround time. There is a reason their products are so cheap... its the only way they can get customers. Buyer, beware!

I live in Australia. I bought a CK watch and it stopped after a couple of weeks. I was told to get an estimate for the repair and once it was approved I would be reimbursed via PayPal. The estimate to repair the watch was $109 but Ashford will only give me $45. The estimate to repair the watch was from an authorised CK repairer. The service from Ashford was good as far as ordering and delivery but I am really disappointed with the way they haven't honoured the warranty. All advertising says that they have a two year warranty but only covering 41% of the cost to repair my watch is not good enough. I would not recommend buying from this company!

Bought a movado watch from Asford. It was great for 30 days, then after 30 days (literally 40 days), one of the links on the bracelet part of the watch got stuck and it looks horrible. Called Asford and they said it wasn't covered under warranty and cannot accept return for an even exchange. Very disappointed with this companys customer service. Now I'm short 350 dollars and my husband has a watch that he cannot wear. Will never order from them again.

After writing my initial reviews on Sitejabber and other websites about the appalling service I encountered with Ashford Watches following a purchase of a Seiko watch that fell apart and was subsequently confirmed as a fake by the manufacturer, their customer relations representative Gloria Forbes posted responses indicating their concern and commitment to resolve the matter.

I contacted her on multiple occasions to provide the information she requested, and the only response I ever got was her claiming that she had not received the information.

I have found this company to be completely untrustworthy, lacking any real commitment to customer service and not in the slightest concerned that they have been found to be selling fake goods. Their only interest has been to try to undermine the impact of poor online reviews with empty promises to resolve matters.

I would advise anyone considering purchasing a watch to avoid Ashford Watches.