Overview
ASAP Tickets has a rating of 4.8 stars from 7,668 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent and best deal. ASAP Tickets ranks 2nd among Discount Travel sites.
Hi guys, my story started on the 14 th of august with a serious car accident, was supposed to fly on the 15 th of august. Bought my ticket with ASAPticket, bought an insurance.
Never got my money, never got answer... except with my first post on this site... someone from their customer service contacted me to say that everything will be fixed... we are the 4 th of November still didn't get my refund... I am sure that some of you think that this company is great because you didn't get any problems...
Even United Airlines ( was supposed to fly with UA) sent me an email to say that they were sorry for my accident and that on their side there was no question for the refund...
Asap side... nothing... I am not rich, I need my money but this company clearly does not care...
It's been more than 20 years since the last time I was in the Philippines. So purchasing a ticket 2 weeks before our plan departure is very stressful. However, ASAPtickets was very helpful. Artemis was a great help!
I am very impressed with his professionalism, patience and great customer service. I really want to give him some tip but he had to go home before I was able to finalized our plan. Before he went home, he reserved an iterenary for us and email it to me
He deserved to e recognize with his job well done. Langley helped us to finalized our transaction. He was very kind and patient as well. There was a change of dates on our vacation plan. Langley was able to get us the same price for what Artemis originally book for us. Thank you for helping us getting a reasonable price for our ticket. It's been a great experience working with you. Definitely refer you to friends and family!
The agent that attended to me by name Shilon, was very knowledgeable in the business. The service was extraordinary, good customer service, good public relations, excellent rate. I have already recommended some of my friends to her.
Was very happy with Alexander as he was very attentive and wasn't pushing to sell while attending to my need amazingly with lots of patients. I really appreciate that which gave me great comfort in need very difficult of time.
Thank you so much for your appreciation. We are pleased to know that the service provided was up to your expectations and you had a great experience.
ASAP overall is a Scam. I bought 8 Tickets and had 6 of them added so called protection. Weeks passed before my departure and here comes changes to my Ticket. When I called ASAP, they did not offer a good alternative in which they advertised on the Ticket protection. Finally i requested a refund but they refused to refund the Protection Money( which they did not provide). You don't need them, call the Airline Directly and book your ticket there, also use Credit Card, as the Bank are not good at fighting such a Scammers.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 190057
You have the possibility to reach us anytime emailing this ID at feedback@asaptickets.com
Thank you in advance.
He was very patient with me. I called him back quite a few times but he kept the same positive composure. He explained everything to detail and made sure I was satisfied with the service. I would highly recommend Yanis
Well, I spoke to several agents with your company but there is just something about Britney that made me want to stick it out with her and I am glad I did! Godbless You! I am excited about my vacation!
Quantavia very nice In giving the options but made us to buy ticket protection plan that 10 % increase in the cost is not expected. Should has considered our request as our tickets cost itself is very much.
Thank you for the review! Your feedback is much appreciated and helps our team improve.
Agent Miley is as patient as hours. She is very knowledgeable about flights and travel overall and it gives me a peace of mind. I'm happy Miley is my agent, especially now during the Corona virus crisis.
Edcel, the travel agent that booked
Our flight was very helpful. He was very patient searching for good deals that cater to our needs. I give him an excellent rating and will hire hI'm again for our future trips.
We are delighted to hear about your positive experience with Edcel, the travel agent who assisted in booking your flight. Your kind words and excellent rating mean a lot to us. Edcel's dedication and patience in finding deals that cater to your needs are truly commendable. We look forward to serving you again for your future trips. Thank you for choosing our services and taking the time to share your feedback. Safe travels
Was very good changing my ticket! Falkirk understood my needs and was very accommodating
Thank you very much for sharing your positive experience with us! Our agents work really hard to satisfy the customer!
RanVijay, ASAP representative did an excellent job finding the right flight, carefully chose the time traveling especially choosing 1stop flight with short lay over for our long distance travel. He was very patient and gathered all the information we need while traveling, and waited until confirming our tickets online!
Dear Joma,
We will always appreciate your positive reviews and are glad to see you’re enjoying working with RanVijay. We look forward to seeing you again soon!
Best Regards
My experience with ASAP was very informative, smooth and painless. Kept me on the loop on everything concerning my trip providing options and the choices available for my own convenience through out the process
Loved it
Thank you for your feedback! We put in the work to keep you and all of our clients happy and hope to see you again
I only submitted the destinations and the dates. I get an live person call me and run all the good options available. Price is very reasonable, and Kriti the associate was very patient and walked me through all the steps explaining and answering my question. I recommend every one to use ASAP Tickets. You won't regret it.
Dear Fouad,
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.
This is my second time using ASAP and having Blake as my agent. He is very nice and helped me every step of the way to get me the best prices and time frames I needed. I enjoy working with Blake and would recommend him to my friends.
This is by far the worst customer service you will ever receive. They will seem to bend over backwards to get you the ticket, but that is where it ends. They make you purchase their insurance and state it is "Mandatory". This is there little scam so they can get the commission. Even after I purchased insurance and had to make a change they stated its a $250 fee, when they stated if you purchase ins coverage there is no charge. Then just try and get someone one the phone, agents will just take your info and say that someone will call or email you and guess what, they NEVER do. I've called over 2 dozen times with same story. Now its just a chargeback dispute with credit card. SCAM SCAM SCAM! STAY AWAY
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 186965
Unfortunately we were not able to locate your booking with us with the provided information. Please e-mail us with the provided ID number at feedback@asaptickets.com,
So we could provide you with the needful assistance.
Thank you in advance.
I was helped and given appropriate answers to questions
Thank you very much for sharing your positive impression on our services!
I booked 8 tickets with ASAP and Patel was my Agent he went above and beyond to get me a good deal and book the tickets as they were complicated there were some that were leaving on a separate date and we all wanted to come back together, it took him to days of searching and constant corresponding to come up with a good deal that everyone accepted. I will definitely use them again. Thank you ASAP tickets.
Trip to Philippines very pleased with fast and very helpful service in selecting the shortest and cheapest flight also to another airport arrival never used before cutting our in country travel time less than half from Manila to Baguio City by landing in Cark airbase. Gladus was very helpful. Thank you. Also saved us money on selecting the cheapest flight available.
A friend had a family emergency and needed to travel from Saudi Arabia to the Philippines but did not have the funds for the flight. I was trying to help her, but I had difficulty booking the flight directly with the airline. I contacted ASAP and their agent Tabitha did a fantastic job! I did pay a little more than it would have been booking directly but it was worth every penny. The flight is booked and everyone is happy. Thank you Tabitha and ASAP.
With over 20 years of professional experience, ASAP Tickets has become synonymous with incredibly low discount airfares and hassle-free bookings, making us a trusted choice for travelers worldwide.
2400+ travel agents who speak in more than 25 languages are ready to do all the research and legwork to offer the exclusive negotiated deals and prices for no matter a one-way, round-trip tickets or multi-city flights. Moreover, whenever you need to cancel or change your flight, we are just a phone call away 24/7/365.
Benefit from our exclusive flight deals, discounts on over 70 partner airlines, and over 200 airlines in total. You can get the most affordable last-minute and peak-season flight deals. Without question, our travel agents know how to get that last seat when you need it the most.
ASAP Tickets has been recognized and accredited by Airline Reporting Corporation (ARC), International Airlines Travel Agent Network (IATAN), and is a member of the American Society of Travel Advisors (ASTA). We're especially proud of being accredited by Better Business Bureau (BBB) and holding the highest A+ rating, which means our company operates in a trustworthy manner with faithful effort to resolve any consumer complaints.
We're committed to transparency and ensuring you won’t get scammed when booking with us. Verified feedback from satisfied customers reflects our dedication to trust and reliability, with many leaving 5-star reviews of our service. Learn more about ASAP Tickets by reading reviews on Sitejabber and discover the real stories from travelers like you. For more reviews visit www.reviews.asaptickets.com.
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- Wilmington, DE, United States
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Business History
2006 - 2008: accredited by ARC and IATAN, launched 24/7 service and received BBB accreditation.
2009 - 2012: served 500,000+ customers and became a member of ASTA. Continued its growth with a 72% sales increase, earned an A+ BBB rating, and expanded to 100 agents.
2013 - 2016: secured 36 new airline contracts, launched ASAP Tickets Canada and UK brands, grew ticket sales by 63%, and saw a surge in bookings to Asia (+50%) and Africa (+80%).
2017 - 2019: launched ASAP Tickets Español, grew to 850+ agents, booked flights for 280,000+ travelers and received awards from Philippine Airlines, China Airlines, Latam Airlines, and Eva Air.
2020 - 2021: ASAP Tickets marked 20 years in business, achieving significant growth with over 329,000 bookings and 1,300+ travel advisors.
2022: booked a record 526,767 flight tickets, expanded to 1700+ travel advisors and 150+ customer support agents available 24/7.
2024: served 10 million+ customers, with 2,400+ travel advisors in 18 offices worldwide, 70+ partner airlines, 24/7 global support and a 97% customer satisfaction rate.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Didier, please help us to locate your travel request by sending your Booking Confirmation Number and associated email address at feedback@asaptickets.com. Thank you in advance!