Overview
ASAP Tickets has a rating of 4.8 stars from 7,670 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent and best deal. ASAP Tickets ranks 2nd among Discount Travel sites.
Using ASAP service has had a few ups and downs but the customer service has always been excellent, especialy this time with Sales rep. Pocahontas, I highly recomend her. Past reps were also great to work with.
Agent Bravo is very helpful, patience and thorough with all the information, and did his best to find the best flight with good price. I will use ASAP Tickets again for my future flights and will recommend to friends and families. Thanks again for your help, Bravo!
Just used ASAPtickets to purchase 2 tickets to London. Saw them in Facebook and was reluctant at first. Googled them and found them reputable. Got a great price and was able to book seats unlike buying it directly from the web. Highly recommend them. Efficient and reputable. Will definitely use them again in the future.
I so glad I have Caballero as my agent. He was very patient, polite and he went the extra mile for me and my cousin. He was very receptive to all my questions and and very satisfied with his replies. He is a very hardworking employee.
I have been traveling for many years. And recently when through a bad experience. It Forces my to change agency.
I am so pleased to make the change because the Lady (Miss. C) that took over all my travel was so professional, so respectful, and the best she knew exactly what was my needs. She dedicated her time to look over my needs and compared few other flights so I could compared my timing. She was not pushy, but so understanfull, so beautiful. She will have my business for now on. This is the Lady Agent that all Airlines need to server the public. She have been the best Agent.
Thanks so much for sharing your experience with us. We hope to see you again soon.
I didn't expect how fast I would have gotten my ticket. When I was looking for a ticket on my own I found nothing. I am so happy ASAP was here help me especially because it's hard to fine a good priced ticket in this time of season. I highly recommend ASAP to anyone who is looking for a convenient traveling.
Wilis was very helpful and professional. He was also very patient with the back and forth calls (half-day). He also tried his best to get the best price and arrangements for my mother-in-law's needs - aisle seat and wheel chair accommodation. We will be definitely calling Wilis for tickets on our vacation trip to the Philippines.
Ann Nacario is a good listener despite of stressful job she has. For short, she has all the qualities & qualifications required of the job and deserve to be promoted: honest, kind, fast worker, very good listener, patience to deal a very hard, picky customers like me. For sure Ann is considered an asset to your company.
Dear AureaSusan, thank you so much for taking the time to leave us this amazing review! We are so glad that Ann was the right person for you and you were so satisfied with her. She will be happy to know about your appreciation.
I was happy with the support provided by the agent. I got the most reasonable price for the trip that i want. I did not get the price that i want due to the time frame offered but overall i am a happy customer.
Thank you for your kind words, Regin. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers, and we’re glad that this commitment was reflected while working with us. We look forward to the next time we’re able to serve you again. Have a wonderful day!
I followed up on a friend's telling me about ASAP Tickets, although he wasn't familiar with their service or rates. I'm happy I checked, as Rufus provided excellent service and was able to get me a reasonable rate to Frankfurt, Germany. Thank you.
I had tried to find a reasonable and affordable flights online. I started off visiting "Fareboom" because I did business with them in the paste. It was not until I visited ASAP that I realized being cheated in the paste. I was able to negotiate a price range within my budget. "ASAP" has earned my business from now on and I'm happy and honored to share my experience.
Pandora was very receptive about my request regarding the arrival time of the day and sufficient layover time. She offered several options to consider and promptly helped me to finalize the ticket purchase
Thank you for sharing your positive experience! We're pleased to hear Pandora provided excellent assistance with your travel plans. We appreciate your trust in our services, and we look forward to serving you in the future. Safe travels!
Stay away from ASAP Ticket service for a couple reasons:
1. The person I dealt with can't be found anymore (Kenshi)
2. They refuse to discuss my refund which was sent in full to them by Delta Airlines.
Terrible customer service now provided by ALBA representing ASAP tickets. She will not even give me a time frame for my refund which was sent to them over a month ago. Very bad customer service with no compassion for the customer during this difficult time.
Dear Jack, we are sorry to hear about your experience. One of our representatives will contact you regarding the issue. Be aware that processing time may be slower than usual due to the overwhelming number of cancellations and refunds.
I was helped by Ebuka and he made sure that I got the best deal. He also called way after his working hours just to make sure that I had received my tickets. I highly recommend him if you want the best service.
Lies, lies and more lies
After protracted obfuscation by Asaptickets they partially honored my voucher but now they are refusing to honor the balance of the voucher and are not returning my phone calls.
I guess they are playing a waiting game with the intention of then declaring that the voucher is no longer valid
I am not going to let them get away with that.
I want Asaptickets to honor the voucher completely.
Now instead of charging the voucher they charged my credit card.
It's getting worse.
They lied to me again.
Dear Edward,
We are sorry that you had a negative experience with our customer service department. Our goal is the total satisfaction of our customers and to provide a positive experience. Please send us your contact details and Booking Confirmation Number at feedback@asaptickets.com for investigation.
ASAP tickets do not charge the customers card with no authorization.
Thank you.
I got the opportunity to work with Proctor again with the planning of my trip. Proctor is great and awesome to work with. I believe he is a real asset to you guys. Keep up the great work, and hope to work with you all again in the future!
It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us.
I wanted to find a group flight to South Africa and called Delta directly. They told me that I could not get the advertised price because only a few tickets were available... I called ASAP and Kai foooond all tickets at an even better price. He worked hard and I am very satisfied.
Dear Joseph, thanks so much for your appreciation. We are delighted that we have been able to meet your expectations!
My agent Crastor called as soon as I had entered my destinations on the web site. Within half an hour he had researched and called me back with three options, one of which I booked. He was so efficient, courteous and friendly. He saved me hours of time!
Dear Diane, we are thrilled that you loved your experience with Crastor, he is indeed a very qualified and skilled agent! He will be really happy to know about your appreciation!
Thank you so much for taking the time to leave us this amazing review.
Customer service was excellent. I was happy that I got a good deal. The person who was handling my travel schedule was really good. For my next travel I will be happy to purchase from your agent. I would like to recommend your agent to my friends for their future travel.
Good Job.
Even after his shift, he still assisted me in booking a flight for my father and he made sure, he gave me the best rate there is.
Thank you for your assistance as always. This is the 2nd time booking with ASAP and both times Santos assisted me!
With over 20 years of professional experience, ASAP Tickets has become synonymous with incredibly low discount airfares and hassle-free bookings, making us a trusted choice for travelers worldwide.
2400+ travel agents who speak in more than 25 languages are ready to do all the research and legwork to offer the exclusive negotiated deals and prices for no matter a one-way, round-trip tickets or multi-city flights. Moreover, whenever you need to cancel or change your flight, we are just a phone call away 24/7/365.
Benefit from our exclusive flight deals, discounts on over 70 partner airlines, and over 200 airlines in total. You can get the most affordable last-minute and peak-season flight deals. Without question, our travel agents know how to get that last seat when you need it the most.
ASAP Tickets has been recognized and accredited by Airline Reporting Corporation (ARC), International Airlines Travel Agent Network (IATAN), and is a member of the American Society of Travel Advisors (ASTA). We're especially proud of being accredited by Better Business Bureau (BBB) and holding the highest A+ rating, which means our company operates in a trustworthy manner with faithful effort to resolve any consumer complaints.
We're committed to transparency and ensuring you won’t get scammed when booking with us. Verified feedback from satisfied customers reflects our dedication to trust and reliability, with many leaving 5-star reviews of our service. Learn more about ASAP Tickets by reading reviews on Sitejabber and discover the real stories from travelers like you. For more reviews visit www.reviews.asaptickets.com.
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- Wilmington, DE, United States
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Business History
2006 - 2008: accredited by ARC and IATAN, launched 24/7 service and received BBB accreditation.
2009 - 2012: served 500,000+ customers and became a member of ASTA. Continued its growth with a 72% sales increase, earned an A+ BBB rating, and expanded to 100 agents.
2013 - 2016: secured 36 new airline contracts, launched ASAP Tickets Canada and UK brands, grew ticket sales by 63%, and saw a surge in bookings to Asia (+50%) and Africa (+80%).
2017 - 2019: launched ASAP Tickets Español, grew to 850+ agents, booked flights for 280,000+ travelers and received awards from Philippine Airlines, China Airlines, Latam Airlines, and Eva Air.
2020 - 2021: ASAP Tickets marked 20 years in business, achieving significant growth with over 329,000 bookings and 1,300+ travel advisors.
2022: booked a record 526,767 flight tickets, expanded to 1700+ travel advisors and 150+ customer support agents available 24/7.
2024: served 10 million+ customers, with 2,400+ travel advisors in 18 offices worldwide, 70+ partner airlines, 24/7 global support and a 97% customer satisfaction rate.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We take immense pride in our agents and are truly delighted to receive such a exceptional review. Your time and thoughtful recommendation of one of our finest agents to other customers is greatly appreciated!