Overview
ASAP Tickets has a rating of 4.8 stars from 7,688 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent and best deal. ASAP Tickets ranks 2nd among Discount Travel sites.
The staff of ASAP who attended to me was excellent. He represents a wonderful face of the company. He is so competent that he knows how to make the customer buy-into the services of ASAP. He was of tremendous help to me.
I was really expecting a lower price. Because it is in Kennedy airport it should really be what you have advertised that the price of $497. I should have understood that is only a price that looks good on an ad.
Thank you for your feedback.
The advertised prices come with certain restrictions, but they are obtainable to a flexible customer.
Please send us a message at feedback@asaptickets.com and we will have a professional travel agent check the closest available dates for the advertised price.
Thank you.
ASAP Team
I would like to thank masters as he gave me a very good flight with short layovers and last minute as only 2 weeks advance i booked the ticket. He is a friendly guy too and understand you. I tried online websites too but all were expensive. He gave me a very good deal. Thankyou so much Masters.
Date of Purchase -5/17/22
My experience w/ Agent Meshack was very satisfactory. She displayed complete knowledge about her job, was very patient, resourceful and courteous. She answered all my questions professionally.
Hi, Dorcas! We are so glad you like Meshack’s work! We’ll pass along the kind words. Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.
My customer service representative was very interested in giving me the best price and I really appreciate his time and expertise in his field. He ensured me, that he was giving me the best price and kept me completely informed each and every step of the way.
Great experience again with Mr. Charlesman, same agent I booked an international travel flights with earlier for my brother. Agent was very determined and curious to make me happy to get tickets one more time for my family to travel from state to state to attend my Father's funeral. Thank you Mr. Charlesman for your service, greatly appreciated.
I was blessed to have Nairobi as a contact agent in ASPS. We had two very difficult transactions and Nairobi went above and beyond to help me as a customer. She was sweet, solicitous, and so very patient. I am most grateful for her help and support and most certainly will use ASPS for future travel bookings.
Thank you very much... F
Hi Francesca,
Thank you so much for your amazing review! We are so happy to hear that you are enjoying working with us. Thank you for taking time out of your day to leave us this super kind review.
From all of us at ASAP Tickets family, we look forward to seeing you again soon.
Wickham was very good at what he does. He was able to get the plane tickets we were asking for at a price that was excellent. I will continue to use him and ASAP Tickets to make my futire travel arrangement.
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Wonderful experience great people to talk.quick and easy.
We’re delighted to hear that you had a wonderful experience and found our team quick and easy to work with. Providing efficient and pleasant service is our goal, and it’s great to know we achieved that for you.
I am very unhappy with asap tickets customer service is terrible. I paid extra for exchangeable ticket because I was not sure of the return date. I got run around for 1 week with various stories and they kept putting me off. Finally I got a call from customer service person jetline who Finally said she could exchange the return flight but the additional cost of $690. She sent me a link for me to pay and I paid the $690. Then I got email with confirmation number of WLRKBW and it said e ticket will follow. After not getting an e ticket I sent email asking where is the e ticket and then I got email saying that the ticket has gone up $330 or I could go a different date for $690.
I think asap is a scam company only trying to get more and more money. This is the last time I will use asap tickets and for sure I will let others know about this situation.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 182371
Please email this ID at feedback@asaptickets.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
I recently purchased several airline tickets through ASAP. My agent was Klay whom I dealt with from start to finish. Throughout the entire process Klay was professional, efficient and extremely patient. He was able to answer all of my questions (and I had many) and his response time was terrific. Like everyone else I wanted the best possible route and the best possible deal and Klay was able to match if not beat all the competitors until we accomplished our goal. I will definitely be communicating with Klay at ASAP for all of my future travel needs and I suggest you do the same. Margaret (New Jersey)
I received a message to change my time travel which I was trying to avoid. And I do not want to agree to the earlier flight as I may not make it to the international flight. 48 min in between in a huge airport is just not enough time to get to the gate especially if the first plane is late.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 122931
Please email this ID at feedback@asaptickets.com
With your booking confirmation number, and we will get in touch with you
Thank you in advance.
Courteous and accommodating.Very professionally handled and clearly explained all aspects of flight reservations, price, schedules and contact information. Well mannered and clearly articulated responses and answers asked.
Thank you for the opportunity to serve you. I also want to thank you for taking the time to share your thoughtful review. We appreciate your trust!
I was very much disapointed when I was forced to pay for the second bag at $100; I've never seen such a thing since I started traveling. American airlines did me wrong! I want ti know if ASAP was involved in this scandle!
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 132929
Please email this ID at feedback@asaptickets.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
Recommended to anyone. For sure I will contact Cateleya on all my future travels. She's very helpful and very professional. I will recommend her to all my family and friends who
Plans to go on vacation
Im waiting For the reply of Yoshi on the seat inquiry because My husband needs enough leg Room in then Plane. He said hell try And hell get back to me but to no avail. Tried to call him Many Times And sent emails already
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 241533
Please email this ID at feedback@asaptickets.com
With your booking confirmation number, and we will get in touch with you.
Thank you in advance.
Finding ASAP was a great deal in finding my airline tickets. My agent was "Golden". He was easy to deal with and remained on the line for the whole transaction. I was very pleased using ASAP and will definitely use them again.
Thank you so much for taking the time to leave us feedback!
Don't waste your time or money because they will waste your time and take your money. They don't honor refunds or credit. Go to another company even if you pay more. I am elderly need my money they wanted it they took it. Dishonest and unreliable company
Dear Brenda,
Please accept our apologies for any possible misunderstanding and delays in the refund and exchange procedure. In case you have any issues with tickets and don't get proper assistance from our Support Team, please refer your feedback@asaptickets.com. We will do our best to help you in an urgent matter.
Agent was so fantastic and helpful. Tickets here are cheaper too. I booked 2 trip to the Philippines and the agent was so helpful and patient in searching the dates and prices that I wanted. Thank you Pierre.
We book from this company prior to the Coronavirus last year. Fast forward 2020 our trip to Europe scheduled for April 6,2020 was cancelled by the travel agency. I round trip air flight to Paris from NYU was booked through ASAP ticket. We have have called and emailed this company with no response. There isn't even any information on their website regarding the Coronavirus as every online company has done. It is my thought this company has jump ship and has no intention of giving anyone there money back. Unfortunately British Airlines will not cancel the reservation it has to be done through ASAP. Is there anyone out there with a similar experience. Looks like we are going to have to take legal actions against this company. What a SCAM!
Dear customer, we understand the importance of your issue, but processing time may be slower than usual due to the overwhelming number of cancellations, but we will make sure to address your concerns as soon as possible. We’d greatly appreciate the opportunity to make things right, please send us your booking details at feedback@asaptickets.com. We hope for your patience and understanding.
Kind regards,
ASAP Tickets Team
With over 20 years of professional experience, ASAP Tickets has become synonymous with incredibly low discount airfares and hassle-free bookings, making us a trusted choice for travelers worldwide.
2400+ travel agents who speak in more than 25 languages are ready to do all the research and legwork to offer the exclusive negotiated deals and prices for no matter a one-way, round-trip tickets or multi-city flights. Moreover, whenever you need to cancel or change your flight, we are just a phone call away 24/7/365.
Benefit from our exclusive flight deals, discounts on over 70 partner airlines, and over 200 airlines in total. You can get the most affordable last-minute and peak-season flight deals. Without question, our travel agents know how to get that last seat when you need it the most.
ASAP Tickets has been recognized and accredited by Airline Reporting Corporation (ARC), International Airlines Travel Agent Network (IATAN), and is a member of the American Society of Travel Advisors (ASTA). We're especially proud of being accredited by Better Business Bureau (BBB) and holding the highest A+ rating, which means our company operates in a trustworthy manner with faithful effort to resolve any consumer complaints.
We're committed to transparency and ensuring you won’t get scammed when booking with us. Verified feedback from satisfied customers reflects our dedication to trust and reliability, with many leaving 5-star reviews of our service. Learn more about ASAP Tickets by reading reviews on Sitejabber and discover the real stories from travelers like you. For more reviews visit www.reviews.asaptickets.com.
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- Wilmington, DE, United States
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Business History
2006 - 2008: accredited by ARC and IATAN, launched 24/7 service and received BBB accreditation.
2009 - 2012: served 500,000+ customers and became a member of ASTA. Continued its growth with a 72% sales increase, earned an A+ BBB rating, and expanded to 100 agents.
2013 - 2016: secured 36 new airline contracts, launched ASAP Tickets Canada and UK brands, grew ticket sales by 63%, and saw a surge in bookings to Asia (+50%) and Africa (+80%).
2017 - 2019: launched ASAP Tickets Español, grew to 850+ agents, booked flights for 280,000+ travelers and received awards from Philippine Airlines, China Airlines, Latam Airlines, and Eva Air.
2020 - 2021: ASAP Tickets marked 20 years in business, achieving significant growth with over 329,000 bookings and 1,300+ travel advisors.
2022: booked a record 526,767 flight tickets, expanded to 1700+ travel advisors and 150+ customer support agents available 24/7.
2024: served 10 million+ customers, with 2,400+ travel advisors in 18 offices worldwide, 70+ partner airlines, 24/7 global support and a 97% customer satisfaction rate.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Thad,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.