Overview
ASAP Tickets has a rating of 4.8 stars from 7,680 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent and best deal. ASAP Tickets ranks 2nd among Discount Travel sites.
The agent was very professional and helpful. He did far and beyond to make flight plans very accommodating. He tried many ways and check every possible way for me to save for this transaction. He was very patient and understanding.
I purchased 3 tickets to spain with travel insurance on April 24. On may 14 they sent me an email that my flight from San Diego to Toronto was canceled. Asap tickets tell me that the available flights had 23 hour layover and 18 hour layover. So when I call Regina she tells me she can't help my and sends me to a different department. After speaking with several departments someone cancels my flight and issues a partial refund because I did not want to take the flight with long layovers. I go on the Air Canada website and my flight is still available. Asap tickets tells me it's canceled and I'm out $235 dollars and nobody seems to care. Please save your money and go with different company because the language barrier will prevail and you will lose your money
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 163061
Please email this ID at feedback@asaptickets.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
My booking agent by name Ms Credence is very good at booking. She's very knowledgeable and professional. She made me feel comfortable and respected. I will want her to my booking agent next time I want to travel.
Thank you very much for sharing your great experience with us! Ms Credence is awesome and would be so happy to hear your kind words!
Mendez introduced himself and assured me I was a really person whom he acknowledged as important as if I were family. He displayed confidence with my flight needs and had a great smile!
He was scheduled off at a time I needed support but had already set up for a colleague, Turner, to step up to the task. Turner assisted me as if I was his client and was a superior with knowledge, care and patience as Mendez is.
I have made them and ASAP my personal travel agents and I would recommend them to any of my friends and colleagues.
I have become an ASAP client for as many years as i am traveling.
Pat Seymour
My travel expert Charlie was very helpful from the beginning to the end. It was my first time to buy tickets on line and the experience was great. Charlie was patient and ready to answer any questions I had. Thank you so much Charlie. You are awesome.
Patience
Major was very helpful in getting my tickets. I was very satisfied with his excellent customer service. I thank him over and over again. You can't find that kind of customer service these days. Thank him again.
Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.
I’ll make sure that they receive your feedback. I’m sure it will make their day!
My air ticket purchase process was stress less. My travel agent, Stockholm was very professional and courteous. This is my first time getting my ticket from ASAP Tickets and will definitely get my ticket from them in my future travels.
Amazing feedback. Thank you so much for giving us 5 stars!
This experience was way easier than I thought. I was dreading calling but thankful I did. I was very surprised that I got everything I needed and at a fair price. The agent was super courteous and helpful.
I booked a ticket with ASAP but the agent failed to state that they had a 1 bag requirement. I ended up paying $250 for the second bag on the outbound flight and $350 for the inbound flight for the second bag. It is easier to book directly with the airlines. Book at your own risk.
Dear Elijah,
Thank you for taking the time to give us your feedback. We are sorry that you had a negative experience with our customer service department. Our goal is the total satisfaction of our customers and to provide a positive experience. Please send us your contact details and Booking Confirmation Number at feedback@asaptickets.com for investigation.
Awesome i was given a vip treatment as a senior citizen and I was given discount by the supervisor
We’re thrilled to hear that you received VIP treatment and a discount as a senior citizen. Our team, including our supervisors, is dedicated to providing exceptional service and making sure our customers feel valued and appreciated.
My attendant was very professional. He was very, very patient, accommodating and knowledgeable about how everything concerning purchasing a ticket, how travel care works. His attention to detailS made my purchase easy. Give him a raise!
My confirmation number VBNQ2Y
Round ticket was ordered and payed in Jan today 8/12 ASAP wants me to accept refund because they don't want to provide me a flight back to USA from Hungary Debrecen.
Emails... telephone calls. I don't have ticket back to USA for 8/15
In 8 month...
Will see... will keep updating this review.at this point if I don't get acceptable offer I will start legal procedure
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 182369
Please email this ID at feedback@asaptickets.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
The first one wasn't good but Nolan help me to the end and never hang up until he got the help I need/want. I truly and greatly appreciated his customer service manner. Keep up the great work coz everyone needs that kind of attitude, good and positive attitude. You are just the best Nolan.
I had a rough beginning with Forbes my represenative that was helping me. But after he explained everything to me I understood and was very pleased with the service. I will be using asap tickets again and I got all I wanted in planning my trip thanks to Forbes. He did an excellent job!
Elgin was helpful very professional and very easy to talk to. He was friendly and able to find me a good deal for my trip. I will for sure ask for his help again and will always use ASAP tickets from now on!
My ticket Agent has the name of a FL city. At first I thought she was kidding me, but it is her real name. Anyhow she worked for a number of days to get me an affordable price which I absolutely appreciated. I told my relatives and friends to go to ASAP for the best Customer service and the best price.
Dear Joanne,
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Smart is the man! He gave us the best deals for me and my family to travel back home after 5 years. He is very patient and listens to my concerns during my booking. He is very good and I very well recommend him to my friends and family.
Dear James, we are thrilled that you loved your experience with Smart!
Thank you for your kind words and high appreciation.
We will be pleased to serve you again.
The agent was very helpful. He spent time to get the best deals in terms of departure/arrival dates, layover duration and price. Since I needed three thickets, I had to compromise a bit on dates based on availability. Overall I had a positive experience.
I booked a airline ticket for a local travel. I just did not get a ticket but also a service beyond compare. I was on the phone for a long time but the agent was patient, constantly updating and reassuring that he was still on the line with me. I could not see his face but i could for sure see his heart with a smile. Thank you so much for your help.
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.
I had a very wonderful experienced with my agent Malipayon,truly her name speaks for herself,she's so pleasant and very helpful in looking for the best deal flight she can find for me and at the end it's worth the wait.Thank you ASAP!
We are glad that our agent Malipayon was able to meet your expectations. Thank you so much for your positive feedback"
With over 20 years of professional experience, ASAP Tickets has become synonymous with incredibly low discount airfares and hassle-free bookings, making us a trusted choice for travelers worldwide.
2400+ travel agents who speak in more than 25 languages are ready to do all the research and legwork to offer the exclusive negotiated deals and prices for no matter a one-way, round-trip tickets or multi-city flights. Moreover, whenever you need to cancel or change your flight, we are just a phone call away 24/7/365.
Benefit from our exclusive flight deals, discounts on over 70 partner airlines, and over 200 airlines in total. You can get the most affordable last-minute and peak-season flight deals. Without question, our travel agents know how to get that last seat when you need it the most.
ASAP Tickets has been recognized and accredited by Airline Reporting Corporation (ARC), International Airlines Travel Agent Network (IATAN), and is a member of the American Society of Travel Advisors (ASTA). We're especially proud of being accredited by Better Business Bureau (BBB) and holding the highest A+ rating, which means our company operates in a trustworthy manner with faithful effort to resolve any consumer complaints.
We're committed to transparency and ensuring you won’t get scammed when booking with us. Verified feedback from satisfied customers reflects our dedication to trust and reliability, with many leaving 5-star reviews of our service. Learn more about ASAP Tickets by reading reviews on Sitejabber and discover the real stories from travelers like you. For more reviews visit www.reviews.asaptickets.com.
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- Wilmington, DE, United States
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Business History
2006 - 2008: accredited by ARC and IATAN, launched 24/7 service and received BBB accreditation.
2009 - 2012: served 500,000+ customers and became a member of ASTA. Continued its growth with a 72% sales increase, earned an A+ BBB rating, and expanded to 100 agents.
2013 - 2016: secured 36 new airline contracts, launched ASAP Tickets Canada and UK brands, grew ticket sales by 63%, and saw a surge in bookings to Asia (+50%) and Africa (+80%).
2017 - 2019: launched ASAP Tickets Español, grew to 850+ agents, booked flights for 280,000+ travelers and received awards from Philippine Airlines, China Airlines, Latam Airlines, and Eva Air.
2020 - 2021: ASAP Tickets marked 20 years in business, achieving significant growth with over 329,000 bookings and 1,300+ travel advisors.
2022: booked a record 526,767 flight tickets, expanded to 1700+ travel advisors and 150+ customer support agents available 24/7.
2024: served 10 million+ customers, with 2,400+ travel advisors in 18 offices worldwide, 70+ partner airlines, 24/7 global support and a 97% customer satisfaction rate.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the wonderful review! We are happy to hear that our agent did such an excellent job.