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ASAP Tickets

Overview

ASAP Tickets has a rating of 4.8 stars from 7,682 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent and best deal. ASAP Tickets ranks 2nd among Discount Travel sites.

service
1,202
value
395
shipping
199
returns
237
quality
3,335
This company responds to reviews on average within 1 day
+257
How would you rate ASAP Tickets?
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Idaho
1 review
0 helpful votes
Follow Hope R.
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Ulen was very helpful and courteous.
July 22, 2022

I made a quick call to find options for my flights and he quickly gave me lots of options and emailed me the quote that I was able to book directly with that email. He also communicated with me via email and WhatsApp.

Date of experience: July 22, 2022
Candice J. ASAP Tickets Rep
over a year old

We would not be able to grow and develop without feedback like yours. We are thrilled you had a great experience with us and hope to see you again soon.

California
1 review
0 helpful votes
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This company will bombard your E mail and attempt to call you over and over again! Each time is a different agent, each claiming to be your personal….you cannot unsubscribe and you cannot block them… I would never use them!

Date of experience: November 25, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 205777
Please email this ID at feedback@asaptickets.com
So we would be able to assist you with the issue encountered.

Thank you in advance.

Florida
2 reviews
0 helpful votes
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Don't book- they hard sell with a lot of kissing to make you think they are going to be your agent. Once they've got your money they disappear... cant reach them after hours and hours of on hold transfers.
And the so-called ITN "Travel Care Service" thats extra $$ in case you have to make changes- Junk!
They got all my money- Covid round 2 hit and had to wait until able to change and now "So sorry" we cant use your $2,000.00USD from prior insured flight towards any changes so ASAP = lies, lies, lies

Date of experience: January 3, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 133959
Please email this ID at feedback@asaptickets.com

With your booking confirmation number, and we will get in touch with you

Thank you in advance.

Michigan
1 review
0 helpful votes
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If you need to cancel even within 24 hours, they can take up to 90 days to refund your money. They will not follow up with you. You will need to have your bank hold the charge in order for an agent to respond.

Date of experience: March 14, 2021
Candice J. ASAP Tickets Rep
over a year old

Dear Dee,
Thank you for your feedback.
Please accept our apologies for the bad experience with Asap.
Unfortunately many agencies as well as the Airlines have faced big problems during the pandemic.
Many Airlines's refunds were delayed and we were unable to process all of them.
Please send us your contact details and Booking Confirmation Number at feedback@asaptickets.com for investigation.
We can not locate your booking.

New York
1 review
0 helpful votes
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Pleasant
November 5, 2022

Ticket buying experience was very smooth and pleasant.
Agent Ruby was very professional and extremely helpful, she took the time to look for the best deals, and everything was done in a professional manner.

Date of experience: November 5, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear Sunil,
We’re so grateful that you took the time to leave us a 5-star review. Thank you!

Oregon
1 review
0 helpful votes
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ASAP ADVANTAGE
November 20, 2021

From the first conversation I had with Vixen I knew the options and details I was dealing with would have some positive solution.
Both texting/emails and phone conversations have been answered with tremendous professionalism.

Date of experience: November 20, 2021
California
1 review
0 helpful votes
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Nice and polite
July 19, 2024

He was really nice and polite I was not nice to him but he kept it real nice he help me a lot! Overall great service.

Date of experience: July 9, 2024
Candice J. ASAP Tickets Rep
10 months ago

Dear Customer, We wanted to extend our sincere thanks for your glowing review! It brings us immense joy to know that your travel experience with us was enjoyable.

Canada
1 review
0 helpful votes
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Awesome job!
July 18, 2022

It was again a very good conversation with your staff. We were satisfied with the way he handles our re-booking. He gives all informations pertinent to our query. Accomodating and respectful that's why we're so ease to say whatever questions we have had. Thank you and more power to asapticket

Date of experience: July 18, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear Ruth,

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime!

Canada
1 review
0 helpful votes
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5 star review
November 30, 2021

The service was beneficial and my needs were met. I was helped with all that i needed and i have no reason to complain due to his proclivity to help in all cases. The experience was terse and to the point and was helpful beyond expectation

Date of experience: November 30, 2021
New Jersey
1 review
0 helpful votes
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I was looking for a great deal on my flight (Internationally) but found out when i called about the low advertising price it was not available. I still got a great deal but not at any price that was advertised. It was over 300% higher.

Date of experience: November 3, 2019
Canada
1 review
0 helpful votes
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Over and above expectations
December 16, 2022

I contacted ASAP as I had used them four times before prior to the pandemic. When I learned that my previous agent was given a promotion and could not wear deal with me Athena jumped in and looked after all my needs and requests

Date of experience: December 16, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear Paul,
Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.

Canada
1 review
0 helpful votes
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Amazing travel expert
December 15, 2022

Campbell, my ASAP travel expert assisted me in a very professional manner. He helped me with my flight booking, he made sure I got the best deal available for my travel plans. He followed thru from the beginning until eticketing was issued. Thank you very much, Campbell!

Date of experience: December 15, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear Juanita,
Thank you! Your positive feedback is much appreciated.

Canada
1 review
1 helpful vote
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Teymur is very rude. I have only asked him to change the dates and he gave me the double amount quotation. Before that Quotation is of $1700; after that, he provides me with a Quotation of $3700. If he don't want to work then don't assign him to any client. He is spoiling the reputation of ASAP. If you want I can give proof as well. You feel very rude while taking to him.

Date of experience: October 14, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 197505
Unfortunately we were not able to locate your booking with us with the provided information. Please e-mail us with the provided ID number at feedback@asaptickets.com,
So we could provide you with the needful assistance.

Thank you in advance.

Illinois
2 reviews
1 helpful vote
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I bought round trip tickets and 2 nights to a hotel in Europe. Made it to Europe, but my luggage was lost by airline and I never made it to the city which was my destination and where the hotel was. The ASAP representative could not be reached by phone or by email. Luggage contains most of my cash and my prescription medicine. I spent 2 days trying to get to my destination and getting my prescription refilled. ASAP was useless.

Date of experience: March 27, 2023
Candice J. ASAP Tickets Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 231609
Please email this ID at feedback@asaptickets.com
With your booking confirmation number, and we will get in touch with you.

Thank you in advance.

Nevada
1 review
0 helpful votes
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Say 'YES' to ASAP
September 16, 2023

Ptolemy, my agent online, left no stone unturned to give me everything I needed and waned for some smooth flying from Las Vegas where I live, to Cebu, Philippines where I'm visiting. Excellent service!

Date of experience: September 16, 2023
Candice J. ASAP Tickets Rep
over a year old

Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.

Maryland
1 review
0 helpful votes
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My agent was Bolivar, and he was very great at finding cheap rates and followed up every step of the way throughout the entire process. I enjoyed my interaction with him and he helped with the booking. I will definitely recommend ASAP Tickets and plan on using them again in the future.

Date of experience: May 4, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear Tai, thanks so much for sharing your impression with us. We are glad that you liked your experience with Bolivar. He is truly a very professional agent. We hope to see you again soon!

Florida
1 review
0 helpful votes
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Wallberg was great!
November 12, 2019

He was very patient and helped me searching different dates and cities. He delivered what he promised. He was great at searching the tickets and helping me save money. I had peace of mind after all was done. I felt that I was in good and professional hands. Thank you Wallberg!

Date of experience: November 11, 2019
California
1 review
0 helpful votes
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Very patient and very attentive as a travel agent.
September 8, 2022

Wonderful experience with the travel agent regarding a flight booking with asap tickets for the first time. I surely book my future flight with asap tickets. All questions are honestly and fairly answered by travel agent.

Date of experience: September 8, 2022
Candice J. ASAP Tickets Rep
over a year old

Hi Ferdinand,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Washington
1 review
0 helpful votes
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Excellent customer service
November 7, 2022

Our agent, Agilus C. Was very courteous and knowledgeable about the flight information. He was patient with my questions and so helpful. We will continue to use and recommend your site to family and friends!

Date of experience: November 7, 2022
Candice J. ASAP Tickets Rep
over a year old

We’re grateful that you took the time to leave us a review. Thanks a lot!

Maryland
1 review
0 helpful votes
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Excellent service
June 4, 2019

The staff is always in touch with you to ensure that every "i" and "t" is are crossed. They ensure that they research every flights and give you all the possible cheapest flights available and all flight scenario. The staffs are very professional in dealing with customers. They are all about customer service.

Date of experience: June 4, 2019