Overview
ASAP Tickets has a rating of 4.8 stars from 7,700 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent and best deal. ASAP Tickets ranks 2nd among Discount Travel sites.
They just take my money, after I paid they don't want help. Before he use to call many times (Drew). After He gets the money he is not able to help it. I keep calling and sent him an Email, he just ignore it because he gets the money(that's the one he wants). My flight was canceled and Air Canada not able to help because I did with ASAP. I keep calling them they don't want help it. Please anybody wants to have a flight don't do it with ASAP(the worst company I have ever seen in my life). They don't care about the customer, they just care how to get the money. Negative customer service.
It's been the first time I booked from asaptickets. Comparing to other similar services prices for flights are really good and the booking process is simple. The only thing I didn't like much are the hotel offers - the ones free of charge are mostly booked or with shared bathrooms. And the hotel booking doesn't always work properly...
Very good. Ascoli is well talented and has a good manner. Conducted herself respectfully.
Has an excellent customer service to me. She gives extra information for passenger to use and think. She deserves to be acknowledge and rewarded.
Thank you very much for sharing your positive experience with others, we really appreciate it!
Rook, was very helpful, patient, knowledgeable and attentive.
I truly appreciate the time he spent helping me. I will definitely recommend him to my family and friends.
Thank you Rook for the excellent service you provide to me.
It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us!
Overall, I am very happy with the politeness and professionalism of everybody I talked too.
Helping with with my date change was really above and beyond. You all stay blessed.
Keep up the great work you all do.
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.
I have never experienced such excellent customer service! Salem is the best! She went through the process with me and I didn't feel rushed at all. She gave me several options for the flights and was never pushy.
Thank you so much for your kind words, Jo Anne!
We really appreciate you taking the time out to share your experience with us — and we agree, Salem is truly a gem to have on our team!
We look forward to working with you again in the future!
Generally Great
But, some of you just transfer a client to a colleague without telling him/her what they do and why.
Communication to client is useful. And the client needs to be informed even if he/she knows you are trying to help him/her
Dear David,
Thank you very much for sharing your review. We love hearing from our customers.
First time using ASAP and I highly recommend it. Meiko was not only very helpful with finding me a trip that works for me but her excellent customer skills made my experience very pleasant and now I am looking forward to use ASAP in the future. Thank you.
Leonardo was very patience in helping me to find the right flight for my travel. I greatly appreciate his help and he went over the flight details before I buy the ticket. I definitely refer his service to my friends and family members.
Dear Sam,
We will always appreciate your positive reviews and are glad to see you’re enjoying working with Leonardo. We look forward to seeing you again soon!
Best Regards
The agent was compassionate with excellent listening and communication skills. He is quite knowledgeable with his expertise and very professional. He is a person oriented individual and keen in making follow ups.
Patient painstaking and polite agent. Highly recommend this agent
We are happy when our customers are satisfied,Thank you.
Experience with agent excellent except she hooked us into an extra charge for cancellation coverage that is a farce then she gave me a travel flight price that was a basic fare that did not include any checked luggage and we are travelling for two months. Common sense will tell you that you cannot travel for two months with a carry-on luggage only. Cost me a lot more to add checked luggage to our tickets. Appears I was dupped again. Must remember to stay away from unfamiliar contacts. EAN
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 197507
You have the possibility to reach us anytime emailing this ID at feedback@asaptickets.com
Thank you in advance.
This company does not play it safe for refund, you will then find out that they do not follow the rules and would like to keep your money. They will manufacture reasons not to refund you. Their agents are located all over the world. They constantly ask you to leave a message because of the time difference. In case of emergency, you are on your own. I had a horrible experience with ASAP last year it was undescribable and terrible. I will not book with this company again, even if it is FREE.
O. OPARA
New Jersey USA
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 123603
Please email this ID at feedback@asaptickets.com
With your booking confirmation number, and we will get in touch with you
Thank you in advance.
Working with Lyka, in this booking, as well as with Giancarlo, in previous 4 or 5 bookings, always has a great outcome. They are very accommodating and patient and persistent in finding the best fit for my needs and budget.
Maria R G., Thank you for your continued trust in our service! We're delighted to hear that both Lyka and Giancarlo have consistently provided great service, quotes, and outcomes for your bookings.
My agent was Winter and she went above and beyond to find me reasonable tickets to the Philippines because I have a family emergency. I felt her sincerity in communicating with me. She took her time in talking to me and gave me options in finding the right flight. I wish all the agents are like her.
Dear Marnela, thank you so much for taking the time to leave us this amazing review. We are thrilled that you loved your experience with Winter; she will be happy to know about your appreciation!
Our goal is the total satisfaction of our customers and to provide a positive experience, and it seems we have achieved it. We look forward to hearing from you again.
Ms. Loredana responded and worked efficiently with my request for my mother's flight rebooking. I'm satisfied and appreciated her service. Should I be needing an assistance again, I'll try to contact her and would definitely recommend to others as well.
Good job and keep it up.
Ms. Tonette Moreno
Philippines
I want to say thank you so much for the agent that took so much patient and walk me through that application. My email was taking so long to come through but he waited on the line and when it took 30 minutes or longer he walked me through it. Thank you for having so much patience
Your agent would be so pleased to hear your words of appreciation! Thank you very much!
Dillinger was amazingly patient with me. I did not feel rushed or pressured in any way, and he made me feel like I mattered and that he cared.
I had a few hiccups while trying to purchase my ticket for which he had to call me back several times and each time remained calm and encouraging.
Thank you Dillinger
It is my feelings that once I have paid for the purchase there is no way to contact the agent. I kept calling for two days to ask a question but no answer from the agent, She even did not feel to return my call though I left message. Must be the policy of the ASAP.
Adriana made my booking experience very pleasant. I'm excited to fly. I could not have done this without her. She was patient, she explained everything thoroughly and she was just excited as I was. I recommend ASAP tickets to anyone who wants to fly internationally.
Adriana is awesome! Your satisfaction with our agent's assistance is our goal and we are so happy we've been able to achieve it! Thank you very much for cooperation with us!
With over 20 years of professional experience, ASAP Tickets has become synonymous with incredibly low discount airfares and hassle-free bookings, making us a trusted choice for travelers worldwide.
2400+ travel agents who speak in more than 25 languages are ready to do all the research and legwork to offer the exclusive negotiated deals and prices for no matter a one-way, round-trip tickets or multi-city flights. Moreover, whenever you need to cancel or change your flight, we are just a phone call away 24/7/365.
Benefit from our exclusive flight deals, discounts on over 70 partner airlines, and over 200 airlines in total. You can get the most affordable last-minute and peak-season flight deals. Without question, our travel agents know how to get that last seat when you need it the most.
ASAP Tickets has been recognized and accredited by Airline Reporting Corporation (ARC), International Airlines Travel Agent Network (IATAN), and is a member of the American Society of Travel Advisors (ASTA). We're especially proud of being accredited by Better Business Bureau (BBB) and holding the highest A+ rating, which means our company operates in a trustworthy manner with faithful effort to resolve any consumer complaints.
We're committed to transparency and ensuring you won’t get scammed when booking with us. Verified feedback from satisfied customers reflects our dedication to trust and reliability, with many leaving 5-star reviews of our service. Learn more about ASAP Tickets by reading reviews on Sitejabber and discover the real stories from travelers like you. For more reviews visit www.reviews.asaptickets.com.
- Visit Website
- Wilmington, DE, United States
- Edit business info
Business History
2006 - 2008: accredited by ARC and IATAN, launched 24/7 service and received BBB accreditation.
2009 - 2012: served 500,000+ customers and became a member of ASTA. Continued its growth with a 72% sales increase, earned an A+ BBB rating, and expanded to 100 agents.
2013 - 2016: secured 36 new airline contracts, launched ASAP Tickets Canada and UK brands, grew ticket sales by 63%, and saw a surge in bookings to Asia (+50%) and Africa (+80%).
2017 - 2019: launched ASAP Tickets Español, grew to 850+ agents, booked flights for 280,000+ travelers and received awards from Philippine Airlines, China Airlines, Latam Airlines, and Eva Air.
2020 - 2021: ASAP Tickets marked 20 years in business, achieving significant growth with over 329,000 bookings and 1,300+ travel advisors.
2022: booked a record 526,767 flight tickets, expanded to 1700+ travel advisors and 150+ customer support agents available 24/7.
2024: served 10 million+ customers, with 2,400+ travel advisors in 18 offices worldwide, 70+ partner airlines, 24/7 global support and a 97% customer satisfaction rate.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 133953
Please email this ID at feedback@asaptickets.com
With your booking confirmation number, and we will get in touch with you
Thank you in advance.