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ASAP Tickets

Overview

ASAP Tickets has a rating of 4.8 stars from 7,703 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent and best deal. ASAP Tickets ranks 2nd among Discount Travel sites.

service
1,201
quality
3,335
This company responds to reviews on average within 1 day
+257
How would you rate ASAP Tickets?
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New York
1 review
0 helpful votes
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Mr. Fraser S. Is an excellent Agent.
May 21, 2023

My ticket was booked with the help of Mr. Fraser. He was nice and took time to discuss all my travel options. He helped me select the right flights. My family is looking forward to work with him in the future.

Date of experience: May 21, 2023
Candice J. ASAP Tickets Rep
over a year old

We are glad that our agent Fraser was able to meet your expectations. Thank you so much for your positive feedback!

Washington
1 review
0 helpful votes
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Great experience
March 9, 2018

I needed a ticket for international travel to be undertaken in less than 24 hours. Both Virgil and Jasmine kept in frequent touch and ticket was issued in less than 5 hours, the delay being mine. Thank you and much appreciated.

Date of experience: March 9, 2018
New York
1 review
0 helpful votes
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Great service!
February 23, 2018

My whole experience was great! The reception was so friendly and warm. It was a very good service rendered by Fiona and we spoke the same dialect which was a plus! I definitely recommend ASAP tickets to my friends and relatives

Date of experience: February 23, 2018
Texas
1 review
0 helpful votes
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Refund
August 20, 2021

Lufthansa cancel my return ticket in March 2020 and refunded the money to Asap ticket. I have been calling Asap tickets for my refunds since January and they refused to give me back my money. I'm very disappointed in this company

Date of experience: August 20, 2021
Candice J. ASAP Tickets Rep
over a year old

Dear Ademola,
Thank you for taking the time to give us your feedback. We are sorry that you had a negative experience with our customer service department. Our goal is the total satisfaction of our customers and to provide a positive experience. Please send us your contact details and Booking Confirmation Number at feedback@asaptickets.com for investigation.

Florida
1 review
0 helpful votes
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Wonderful experience with ASAP tickets
July 13, 2024

I was so helpful with and successfully so far. Thanks be to God for the gift of Bob who worked me step by step to get what I needed. Looking forward to a safe and successful travel. Thanks

Date of experience: July 3, 2024
Candice J. ASAP Tickets Rep
10 months ago

Many many thanks for such a great review of our services! We are so pleased to hear your kind words about our business and wish you an Amazing flight ahead!

California
1 review
1 helpful vote
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Hanilis was great!
March 11, 2019

She got us a great deal, she listened to our request and even separated the tickets. We have four passengers and we had three separate returns and she accommodated to us really well. Our fourth passenger is still in the works to getting his flight in check and she was very understanding to that as well.

Date of experience: February 27, 2019
Illinois
1 review
0 helpful votes
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Excellent
April 21, 2022

Haven't traveled internationally in a long time. Lars made the process of booking a lot easier for an old lady like me. He listened to my concerns and he presented a lot of flight options for me. He made me comfortable and confident that I could do this.

Date of experience: April 21, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear Angie,
That is wonderful!
Cheers to the new beginnings!
Lars is truly a very nice guy and a professional agent.
We will be happy to help you with your new travels!

Arizona
1 review
0 helpful votes
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Wonderful Travel Agents
April 4, 2023

Working with Laine at "ASAP' Travel was a very professional, easy and well operated experience. From searching for the best flight based on my itinerary, to booking the flight was well handled and smooth. She (Laine) made everything easy, and she was prompt and remembered the necessary details. I look forward to working with her again.

Date of experience: April 4, 2023
Candice J. ASAP Tickets Rep
over a year old

Thank you so much for the great review! Safe travels.

California
2 reviews
0 helpful votes
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Awesome!
March 29, 2018

Patricia K is the best travel agent I have worked with. She provided awesome service. She really took the time to find the best fare for my complicated itinerary. I would like to keep working with her for my future travels and those of my family and friends.

Date of experience: March 28, 2018
California
1 review
0 helpful votes
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I want to say that in my travel planning over the years, I have not had better service than I received yesterday from ASAP Tickets. They found the best pricing, they helped me get a difficult plan set up. I have to plan international travel one way tickets to 4 different countries and it was hard for me to do alone. I now have it done and it was with one call. They were professional, courteous, and responsive, I will use them often and I recommend them to everyone.

Date of experience: June 17, 2021
Connecticut
1 review
1 helpful vote
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I clicked on this site by chance and was rewarded with a good deal. I paid $1300 for the same itinerary around Christmas time using my regular channels (skyscanner, expedia, etc) and this ticket is cheaper (under $1000) for an equally expensive time period (summer). So in my opinion I saved about $350 or more. The process was easy and quick and I got a good airline (united) with short layovers. Once he found me a good deal, the agent sent me the proposal over email so I was able to read it and discuss it with him before agreeing to it. I thought the whole process was clear, to the point and I am satisfied with the deal I got. I think I will definitely work with ASAP tickets again! Less hassle and good prices, from this first experience!

Date of experience: March 1, 2019
Canada
1 review
3 helpful votes
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I supposed have a vacation in Philippines march 18 and I bought ticket here. Since pandemic came up so I cancel my flight. In my experience contacting customer service is really bad and nightmare... no one will care about my ticket to be cancel or rebook. Its really stressful. Until this day I never received my refund. I felt that I waste my money here. But I will never stop.

Date of experience: September 14, 2020
Candice J. ASAP Tickets Rep
over a year old

Dear Maureen, please help us to locate your travel request by sending your Booking Confirmation Number and associated email address at feedback@asaptickets.com. Thank you in advance!

Tennessee
1 review
1 helpful vote
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I have just received my ticket and have not initiated my travel, but so far my experience with the travel agent was great. My questions were answered patiently and most of my demands met. Penelope got me the flight I wanted. Thank you Penelope. Thank you Penelope and I recommend you to any who wants a good service.

Date of experience: October 10, 2017
District of Columbia
1 review
0 helpful votes
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Job well done.
June 10, 2019

Excellent experience with Brynlee R of ASAP. She was attentive to my request of reasonable price plane ticket to Manila. She is very accommodating, nice, and respectful. I am a very satisfied customer.

Date of experience: June 10, 2019
Netherlands
1 review
5 helpful votes
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Fantastic Customer Service!
October 4, 2020

Dusty, my customer service representative, made an exceptional effort to find us the best travel experience possible. He searched for not only the best price, but also the best duration, best layover and best airlines suitable for our needs. I have been a longtime Expedia user, but my experience with ASAP has persuaded me to switch. Expedia's options were limited and over $7000, but I paid about $1000 with ASAP. My mother-in-law had died the week before, so it was imperative that we traveled to the home country. The other sites priced flights at an exorbitant rate, but ASAP's prices were reasonable, acceptable and fair. Given that we were faced with an tragedy, and given that ASAP didn't take advantage of our suffering, I will now be a regular ASAP customer. Dusty was the first step for a smooth travel experience. Thank You!

Date of experience: October 4, 2020
Philippines
1 review
0 helpful votes
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Great Job
December 20, 2023

I am satisfied the way people handled questions and inquiries from me to fully understand whatever in my head.
Clear and honest respond given in every uncleared thought I had in my head.
Satisfying, fun, and straight talked.

Date of experience: December 20, 2023
Candice J. ASAP Tickets Rep
over a year old

Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.

New Jersey
1 review
0 helpful votes
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Very disappointed
January 10, 2023

Wayne was my agent. I repeatedly asked him to make sure that I have isles seats on my international flights regardless of the cost. I was promised that I will get isles seats. Had to sit at a window seat for 14 hours. I have to use the bathroom regularly. Never again

Date of experience: December 11, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 209695
Please email this ID at feedback@asaptickets.com
With your booking confirmation number, and we will get in touch with you

Thank you in advance.

California
1 review
0 helpful votes
Follow Mirjana P.
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Professional, friendly customer service. Ocean was very helpful friendly and the most patient person I ever met. I was one of those customers who cannot decide what they want with so many questions.He handle the situation very professionally and he was very helpful and kind. Thank you so much Ocean and ASAP.

Date of experience: May 11, 2017
California
1 review
3 helpful votes
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Agent *******@asaptickets.com was very slick. He took my credit card and transferred us to another office which proceeded to take my social security number. I was alarmed and said do not process this request. 2 days later, my card was charged. He lied and said some country would give us our refund. After many calls and weeks later, he told us we would just have a credit of $350. He then said to call his supervisor and email his supervisor Mr Foggi. This we did several times with no response. This is a fraud to gain your identity. Just look at all the non-refunds and other complaints. - Larry B.

Date of experience: November 29, 2020
Candice J. ASAP Tickets Rep
over a year old

Dear Larry, please help us to locate your travel request by sending your Booking Confirmation Number and associated email address at feedback@asaptickets.com. Thank you in advance!

New Jersey
1 review
1 helpful vote
Follow JOSEPHINE K.
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The travel agent worked hard to get our business. She beat the price we saw online. I just don't like the pressure to "book now" and the constant barage of calls without considering the time difference. This is the first time I used tASAP tickets and was turned off at the payment verification where you will be asked to put a tip. I understand it's not mandatory but seeing it the first time when booking a flight is just something to be frowned upon. It diminished their image.

Date of experience: July 10, 2019