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ASAP Tickets

Overview

ASAP Tickets has a rating of 4.8 stars from 7,704 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent and best deal. ASAP Tickets ranks 2nd among Discount Travel sites.

service
1,201
quality
3,335
This company responds to reviews on average within 1 day
+257
How would you rate ASAP Tickets?
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California
1 review
0 helpful votes
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Prismo our travel agent was so amazing!
August 12, 2024

I have been talking with Prismo for the longest time and he was just so patient and understanding through this whole process.

Date of experience: August 2, 2024
Candice J. ASAP Tickets Rep
9 months ago

Thank you very much for sharing your great experience with us! We highly appreciate your time and cooperation!

Washington
1 review
0 helpful votes
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Perfect and excellent at all
November 20, 2022

He, Grover is very patience even i have a hearing problem, understanding about how i value my budget money for my ticket and has a good attitude in talking and listening to my needs about my travel. I can ask for more, he is an asset to your company and i know he will attract more clients in the future..

Date of experience: November 20, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear George,

Thanks for taking the time to share your feedback with us.
It means so much when our best customers share their experiences. I’m glad we were able to meet your expectations!

Canada
1 review
0 helpful votes
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In-knowledgeable Customer Service
May 1, 2022

. After several exchanges of email with Poldark etc, I was informed that will be penalized if $250.00 cause I did my cancel it within the time frame. Isn't that rediculous. Asked them to listen to recorded conversation with these Customer Service.
I 've been dealing with several Airlines & this is the first I had a bad experience & to think it's Philippine company …. What a shame.

Date of experience: April 1, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 151635
Please email this ID at feedback@asaptickets.com

with your booking confirmation number, and we will get in touch with you

Thank you in advance.

Maryland
1 review
0 helpful votes
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ASAP team is not good et all and and I would not recommend to anyone due to false ticketing and false statements. Whatever they have discussed initially was not the same at the time of payments and if you have any issue. They are not sharing enough information to the customer about ticket fare and baggage information. If you call them for any issue, agent who deals with you and provide you their direct number number they provide you never work and new agent will try to trap you. Be very careful with them. I am working on it and will go for lawsuit against this fake company.

Date of experience: October 24, 2021
Candice J. ASAP Tickets Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.

Your complaint is assigned a special ID: 122933

Please email this ID at feedback@asaptickets.com

With your booking confirmation number, and we will get in touch with you

Thank you in advance.

California
1 review
0 helpful votes
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I star.
November 19, 2022

Very dishonest and unethical travel agency. Ezra the travel agent, did not once told me that ASAP do allow cancellation. Sand will try to steal your money when you cancel. I cancelled my 74 year old mother's ticket due to her illness and now ASAP is refusing to fully refund the Affirm their money.

I mouthy travelling insurance with the ticket, which spells out that the tickets are protected and entitle to full refund If they are cancelled.

I will stop at nothing to spread the news about ASAP and will take them to court if I do not receive my fiull refund.

Date of experience: October 20, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 199461
You have the possibility to reach us anytime emailing this ID at feedback@asaptickets.com

Thank you in advance.

New Jersey
1 review
0 helpful votes
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Excellent
November 11, 2022

Mr Oleg was very professional and curtious. Provided so detail and so many options too choose from. Never rush me or pressured me to book instead he told me to take my time and then tell me. WOW. It was great experience.
Definitely in future I will call him
Thank you so much Mr Oleg

Date of experience: November 11, 2022
Candice J. ASAP Tickets Rep
over a year old

Hi Hasmukh,
Thank you so much for your 5-star review! We will share this with Oleg, to let him know to keep up the amazing work.

New Jersey
1 review
0 helpful votes
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Southwest traveler
May 12, 2021

I love flying with southwest airlines because of the free luggage and choose your seat. However I didn't like having to be at the airport for 6 hours because my flight was canceled. Also a Booker for my flight home today took a $15.00 tip which I not consented too. The airline itself I like.

Date of experience: May 11, 2021
Michigan
1 review
0 helpful votes
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Review
September 11, 2020

Very, very, very helpful. If there were ten stars, she would have it. I have had as lot of trouble getting a refund for another ticket i purchased (which i still have not received, even after the flight passed). Asap has been my only place to buy tickets for a few years. After the refund or even a rescheduling problem, i may have to rethink asap as my go to place.

Date of experience: September 11, 2020
California
1 review
0 helpful votes
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Due to a death in the family, I had to extend my stay and change my outbound flight. Lacorgi was very understanding and professional. He gave me options, explained the differences and advised the best selection. Lacorgi was pleasant thru the process and he represents your company well. Would definitely call on him for my future travels.

Date of experience: January 24, 2024
Candice J. ASAP Tickets Rep
over a year old

Thank you for the feedback! We really appreciate it.

Texas
1 review
1 helpful vote
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Kind of Disappointed
May 5, 2023

I thought going through a third party agency would help get lower prices or add some level of convenience to my trip. Overall though after looking at a lot of different prices directly from the airlines I ended up feeling like I was slightly overcharged. I don't feel ripped off but I do feel like there wasn't any benefit going through the third party and I should have just stuck with buying directly from the airlines or one of the larger websites like Orbitz, Priceline, or Expedia.

Date of experience: April 5, 2023
Candice J. ASAP Tickets Rep
over a year old

Thank you for the feedback!.
We are sorry to hear that you had a bad experience with our company. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 233643
Please email this ID at feedback@asaptickets.com
With your booking confirmation number, and we will get in touch with you.

Nigeria
1 review
0 helpful votes
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Very horrible
March 4, 2022

I was frustrated trying to change my departure time due the serious health issues of my family member. The employees by name Cornway was a piece of shot. He was not willing to help and he hung up on me. Later I was able to meet Hilfiger, a very nice guy, who finally helped me out of my predicament. Bless his heart.

Date of experience: February 2, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 140487
Please email this ID at feedback@asaptickets.com

With your booking confirmation number, and we will get in touch with you

California
1 review
0 helpful votes
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Uttam has been fantastic and he was bang on target to understand my requirements and got back to me with the best available options in less than 30 mins and closed the transaction much faster than that!

Date of experience: May 7, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear Sairam, thank you for this amazing feedback. Uttam is indeed a very qualified and skilled agent. We will be happy to assist you with your future bookings.

California
1 review
0 helpful votes
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Tell it as it is
December 6, 2021

The rep is amazing. The decision to buy a ticket was based on the fact that i could get a window seat. I was told it was going to be the case!
After paying is when i was told that he needed to put in a request with the airline and it all depended on their decision.
Putting that aside, the process was easy, Mas was very articulate and kept me posted on everything. I would still recommend your company to others.

Date of experience: December 6, 2021
Florida
1 review
0 helpful votes
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Booking tickets to India
July 20, 2024

Harlan was very professional and kind enough to explore all possible itinerary with me and got the best possible priced ticket. Good job and wonderful experience.

Date of experience: July 10, 2024
Candice J. ASAP Tickets Rep
10 months ago

We are so proud of our agents seeing such an amazing review! Thanks for your time and consideration in recommending one of our best agents to other customers!

New Jersey
1 review
0 helpful votes
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Smiley
July 18, 2024

I do not have a better word to explain the service and the outcome. The Agent Smiley were really friendly and put a smile to my bank account and the trip ;)

Date of experience: July 8, 2024
Candice J. ASAP Tickets Rep
10 months ago

Thank you so much for your glowing review! It was a pleasure assisting you with your trip plans.

Illinois
1 review
0 helpful votes
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Best travel agent experience
May 15, 2022

Hamby is very knowledgeable about philippine travel and was very helpful and personable. He made very constructive suggestions and i would work with him again to book future flights. I wish all customer service were this good.

Date of experience: May 15, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear M. B., we really appreciate you taking the time to share your positive experience with us and the community. We look forward to working with you again!

Canada
1 review
0 helpful votes
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Snow is the best representative
April 4, 2024

Thank you so much Snow for assisting me with a few last min tickets! She is so polite and accommodating. She is patient and does everything she can to make you satisfied. I'm excited to continue working with you

Date of experience: March 25, 2024
Candice J. ASAP Tickets Rep
over a year old

Thank you for your feedback! We're glad to hear that Snow provided excellent assistance with your last-minute tickets. We appreciate your kind words and look forward to continuing to serve you.

Washington
1 review
1 helpful vote
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Loveeeee
August 7, 2020

It's my second time I book my ticket through them, literally they provided me with the cheapest & best experience, I love how the agencies are sooo sweet and helpful :) will keep dealing with them for sure.

Date of experience: August 6, 2020
Nevada
1 review
0 helpful votes
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Emergency rebook
June 26, 2024

My family member was stranded in another country with ton of medical problems. They helped me re book their flight and really fought with the airline for me to reduce my out of pocket expenses.

Date of experience: June 16, 2024
Candice J. ASAP Tickets Rep
11 months ago

Dear Customer, Thank you for choosing us as your travel partner, and for taking the time to share your positive experience. We're here whenever you're ready to embark on your next adventure!

Canada
1 review
0 helpful votes
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Excellent service!
April 5, 2022

Maze was such a pleasure to deal with. She listens to what kind of flight we need and will find us exactly what is best for us! Very patient when we had to rebook a flight that was just booked because we could not find a place for pcr test. Very knowledgeable and answers all of our questions in timely manner. Will highly recommend to all of our friends and family. Thanks for the five star service Maze! This is our second time booking with your company and will be a regular customer because of her.

Date of experience: April 5, 2022