ASAP Tickets has a rating of 4.8 stars from 7,698 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent and best deal. ASAP Tickets ranks 2nd among Discount Travel sites.
The staff who assisted me is very helpful and professional. All travel protocols or restrictions due to covid 19 pandemic were discussed with me. After completing filing up of personal details she guided me also on the payment portion of the transaction. After few minutes o completing the payment she helped med get the confirmation and just now I received our e-ticket. She, (Behati) did a good job.
Mr. Caspian was patiently amazing, very professional & polite & tried his hardest to give me & my husband the very best possible price, the most convenient flight schedule based on our specific requests & needs. Mr. Ward, the Supervisor was very professionally detailed & very accommodating.
We are grateful! We will continue doing business w/ASAPTICKETS in the future most especially we will call & give our business to Mr. Caspian
Thank you so kindly.
My agent was very helpful, she made sure I got what I expected and wanted. I will surely recommend her to my family and friends. I'm actually asking her for 3 more quotes for my family besides the one for me that was already confirmed.
Bourne took care of me really well better than the Filipino people, I should trust, right because I'm Filipino. So I commend Bourne for really heartily giving me the best price on August for me and my 77 yo senior mother. So I highly recommend Bourne for a great, professional and excellent service on our behalf. Thanks
My customer rep was Dreyfus, he is very knowledgeable and was able to service with what we need to book our tickets to Manila. I normally use kayak and other websites to book our flights, However, after learning about asap tickets, and with the help of Dreyfus, we would definitely come back and use asap tickets for our flight and travel needs
Thank you for the review! Your feedback is much appreciated and helps our team improve.
Very unprofessional, unethical company. Wrong information given. Every time we have to explain the problem to each agent. My parents went through hell due to their mistake and miscommunication. In spite of multiple escalations, the company did not act. There is even no proper response. Very very dissatisfied with their service. They even cut the call to avoid responding. Such a bad company and employees.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 179867
Please email this ID at feedback@asaptickets.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
Ms. Winchita, the travel agent, was excellent. She was extremely patient, helpful and understanding. Her personality and encouragement made the tedious and irritating process of booking a ticket an enjoyable experience. I would strongly recommend her and ASAP to anyone.
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.
Gunner was on point and walked me through the whole experience without any hickups or issues. And considering I'm 3/4 drunk at 530 in the morning that's saying something. He nailed every issue and question without delay. Bravo gunner bravo.
Dear J N,
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime
Agent Fleur was exceptionally knowledgeable about her work requirements and products plus very good on her customer service skill. She should be encouraged and ADAP tickets needs agent like her in this airline competitive world. I rate her service 10/10.
Your agent would be so pleased to hear your words of appreciation! Thank you very much!
Agnes is very professional and polite. She did everything to find me 2 tickets at a short period of time. Agnes is good for what she do and this company is lucky to have her. Thank you Agnes and God bless. I recommend this company to everyone.
It was quick and easy to work with her. She desired a manager position and employee of the month. If you have this kind of employee the has a good customer service like this the business will improve. Good job and keep it up.
Thanks a lot for booking with us! Your satisfaction with our assistance made our day amazing! We appreciate your time and cooperation with us and would be so happy to assist you once again in the near future!
I just canceled my ticket for Refund at April 2020 because it was a lookdown due to Covid19 and there is no flight on that time to our destination.
The agent that handled my request is very helpful but In some reasons it is still in reviews until now.
I am really disappointed.
Dear Ma Fe,
Thank you for taking the time to give us your feedback. We are sorry that you had a negative experience with our customer service department. Our goal is the total satisfaction of our customers and to provide a positive experience. Please send us your contact details and Booking Confirmation Number at feedback@asaptickets.com for investigation.
I was very stressed, depressed, confused and felt hopeless when the people i thought could help me when i missed my flight were not willing to assist and disappeared. You came to my rescue, even though you charged me something small, you were able to listen and got a solution for me. Thank you Mustafa, you are a gentleman. Keep that good heart and God will bless you more. Thank you for you.
We ran into trouble with another airline that canceled our flight without notifying us. I had dealt with
ASAPTickets before and there people were very helpful so we went to then.
Omar our sales agent did a great job getting all of our tickets (7) booked through another air line. Great Job Omar.
The agent who served and followed (Wilson) up is the right person at the right place. My intention was just to look for a ticket and may be get it another day, but I suddenly got a call from him and he was able to walk me through the various steps up to the point of paying for the ticket. This was hardly my intention of the day but services made to get the ticket sooner than expected.
I needed a flight from New Orleans to San Francisco. I'd never heard of ASAP before and I know why. The person that called me was extremely rude! As soon as I answer, I get (in an Indian accent), "What is your name?" So I asked her name. Again, "What is your name?"
When I started talking she said, "Yes, Yes, Yes". I told her she was rude and hung up. She called back and hung up on, me! A few times! NEVER AGAIN!
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 126215
Please email this ID at feedback@asaptickets.com
With your booking confirmation number, and we will get in touch with you
Thank you in advance.
I was having a lot of date changes on the ticket I was trying to get for my dad and Mclaren, my agent was very patient and communicates really well especially when explaining the terms and condition to me. Very considerate agent and great customer support. I really recommend this website.
Molly was very patient with my unusual amount of requests and changes. She also worked really hard to make sure that I get the best rate and the best flights. She was prompt in replying my emails and was very professional. I was extremely happy to have her as my agent.
Great job. Thank you very much for your job. I want to say special thanks to Veritas she helped me with the choice of tickets I am very glad that I worked with her and in the future I think I will work with this company very good job
We know that it's not easy for anyone at this time but together we will get trough this. We supposed to go in March 31 but with this pandemic we can't, we take another day we have to pay more and I hope this time it will be okay.
Thanks for your support, Badirou! Stay safe!
Answer: Thank you for your question. An email confirmation with the e-ticket will follow shortly, if it hasn't already. Be sure to check your spam folder. For any additional information, please do not hesitate to contact your personal travel agent or our Customer Service department. Thank you.
Answer: We are accredited by ARC/IATA, but not by CLIA, and we do not currently sell cruises. Our main activity are discounted air fares. Thank you.
Answer: To get a quote please email us at info@itncorp.com or call one of our travel experts at 650 263 1714. We are open 24/7 so feel free to contact us anytime. Thank you!
Answer: Yes, the price quoted is the price to be paid. Additional perks may be available for purchase on the credit card authorization form, but they require the customer's input to be charged and activated.
We are glad that our agent Bourne was able to meet your expectations. Thank you so much for your positive feedback!