ASAP TicketsReviews 8,067

--Original post---
I am trying to re-book my flights as they were canceled because of COVID-19 and the agent is telling me that the penalty is $500, giving some fake deadlines before I have to respond etc. I went directly to company, changed the flight and there are absolutely no fees for the change of flight. I am never doing business with this company again.
Liars trying to take advantage of people who are already in trouble.

--- Update---
After long negotiations, I have managed to pool my value of tickets almost fully, with the help of Selena, an agent in ASAP. So, my advice is - not to give up, hopefully you find an agent and manage to sort your problems with no penalties- as there should be none because of the current situations globally.

We made a reservation back in November 2019 to go to France then to Italy on May 7 until May 20t for 4 people. We also purchased a Travel Protection Plan. Due to the current situation, we can no longer travel to Europe and we ask for a full refund. We were told that our option is to get a refund but their will be a charge of $200 Recalled Fees to issue a refund? This is totally absurd! Why are we getting penalized for something that is out of control and the fact we have travel protection. Our other option is to keep our ticket (get a credit) that is good for 2 years. What we want is a full refund since this isn't our fault. ASAP should reconsider the full refund just like the other 3rd part travel agency. I have booked a flight couple of months ago via Vayama to go to the Philippines and due to travel restrictions they canceled my flight and refund me the full month of the ticket even with no travel protection purchased. This is a good customer service!
Please be considerate during this time as we all worked hard for our money.! Please waive the Recalled Fees.

I had purchase tickets for myself and my family with ASAP for several years now. The sales department is good and efficient, but not the customer service department or the complaint department.

I purchased tickets through ASAP in January from Atlanta to Guatemala for March 28th with DL. Because of the virus, Guatemala closed its borders in February and subsequently DL has canceled all flights to Guatemala.

My friend bought the same ticket directly with DL and DL has provided her a refund with no penalties three weeks ago. Because I purchased the tickets through ASAP, DL told me that ASAP needs to make the transaction. DL assured me that since this is not my fault, DL is not charging penalties and is providing whole refunds.

ASAP is answering all sales related phone calls very quickly, but when i call the customer service department it takes one hour to get through just to talk to someone who can not make any decisions. I am patient and have been calling since February, but all I get is that I have to wait a few weeks.

I finally received an email this week to let me know that because i canceled the flight, DL will charge me penalties, which is absolutely not true. I can't ever reach the person in ASAP who sent me the email by email or phone.

I understand we are all living a very difficult situation, but you can't answer your sales calls fast and not your customer service calls. And very importantly, you can't provide false information to your customers. I have more tickets that I bought from ASAP for June and I am afraid this might continue. I will never purchase from you again.