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ASAP Tickets® specializes in providing the cheapest flight deals from the US to Europe, Asia, Africa, India, Middle East & North Africa completed with a personalized 24/7 customer support. We’re proud to offer not just affordable options but also legit, reliable service.
With over 20 years of professional experience, ASAP Tickets has become synonymous with incredibly low discount airfares and hassle-free bookings, making us a trusted choice for travelers worldwide.
2400+ travel agents who speak in more than 25 languages are ready to do all the research and legwork to offer the exclusive negotiated deals and prices for no matter a one-way, round-trip tickets or multi-city flights. Moreover, whenever you need to cancel or change your flight, we are just a phone call away 24/7/365.
Benefit from our exclusive flight deals, discounts on over 70 partner airlines, and over 200 airlines in total. You can get the most affordable last-minute and peak-season flight deals. Without...
ASAP Tickets Reviews Summary
ASAP Tickets has a rating of 4.8 stars from 8,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent and best deal. ASAP Tickets ranks 2nd among Discount Travel sites.
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When things are good they are good, but charging a 'processing fee' of $150 when my flight was cancelled by the airline in line of a pandemic to process my refund, tells me all I need to know about their priorities. Not making that mistake again...
Original services were just great until the coronavirus happen. Although airlines canceled tickets, ASAP gave me the run around trying to get a refund. I evidently had to call my credit card company and asked them to intervene on my behalf. This was the only I was able to get a refund. Call backs from them was almost impossible to get. Repeat customer, hardly!
Dear Erma, we’re sorry to hear about your experience. Due to the fallout of the coronavirus (COVID-19) we are experiencing a very high volume of calls and emails with very long waiting times. The processing time of refund may take up to 90 days. We very much appreciate your patience and understand any frustration you experienced.
I have beenwaiting for 3 months to hear from a customer service representative, regarding s refund for my return ticket cancelled by the airline.
Contacted Better Business Bureau, however still no resolution or contact from ASAP Tickets
Worst service ever from ASAP customer service.
Dear Leona, please accept our apologies for any delays caused by the overwhelming number of cancellations and refunds. Our customer service line works 24/7 and managers try to do their best to assist all customers. Kindly send us your booking details at feedback@asaptickets.com and we will make sure to address your concerns as soon as possible.
This was my second time booking with ASAP tickets. My agent (Zinger) was very helpful and specific in making sure that my booking was exactly perfect.
Dear Russell, thank you for the feedback!
Using ASAP Tickets is a very good experience that I have ever had because they make life easier for me. With the good deal they always have, so I always appreciate flying with them any time. Thank you ASAP Tickets you're the BEST.
Thank you, AYOMIDE A.! We appreciate your feedback.
Got the run-around from theses guys awhile back. Turned them into the U S Department of transportation.Boom! Got my refund.
Dear Jim, please kindly send us your issue details, Booking Confirmation Number, and associated email address at feedback@asaptickets.com. We need the details to locate your travel request and assist you. Thank you in advance!
Received a phone call from Asap travel agent regarding my rebooking I was given several options where to save money so I decided to rebook our flight this October and the agent was very helpful
Dear Eugene, thank you for the feedback!
Amarah was so helpful with our rebooking. She kept looking for the best alternatives to ouy vacation dates to the philippines. I would definitely work with her again.
Dear Robert, Thank you for the feedback!
We are very happy doing business with the agency... procedure was so smooth and nice. You can't ask for better... big thanks to Mr. Winsor. Thank you so much guys.
Thank you for the feedback!
This was the biggest scam ever... We bought tickets to Spain for $520 a piece... we canceled due to COVID-19. They gave us a voucher for the refund. I asked for the money back in cash or to send a check. Well they don't like that and it is rarely done and can take 3-4 months. Got tired of arguing about that so I decided to book 3 tickets to St Croix. I went to American Airline's website and they had tickets to St Croix for $379 so I called ASAP tickets to book the exact same flight for 3 people with my $1020 credit... well they wanted $520 per person for the exact same flight on American Airlines. I threw a fit, asked for supervisors and I couldn't believe but they kept giving me the same answer. I calmed myself down and decided to buy just 2 tickets so I could use the credit and be done with these people. I got my tickets today and put them on the AA app and when I was looking through them it said the price of the tickets were $379 per person! Needless to say I called ASAP and I am so pissed at this point again... got this big speech about how tickets are fluctuating in price due to COVID and that the day I bought my tickets they did not have access to that price. OMG! They got all of my credit back. GO THROUGH THE AIRLINES and save yourself the mental anguish of having to deal with these people only to realize that you are screwed royally!
Dear LeAnn, we were able to locate your travel request and the issue details were forwarded to our Customer Support team. One of our representatives will contact you soon!
Best I can trust in my life good wish for wishers, I mean I can see how I trusted to book my vacation
Dear Mohamed! Thank you for the feedback and nice picture!
Very professional and efficient help.
Specially Duff who listen and find out the very best ticket for me each time. It's the second year I'm using the service.
Dear Stephanie, thank you for the feedback!
For the first time ever, we bought tickets to Ireland in January, 2020 from ASAP Tickets for flights that were to begin in September. In May, United Airlines sent a notice that you could change, or get a refund if you did this prior to May 31,2020. We immediately called ASAP tickets to cancel our tickets because part of our itinerary was canceled by United. We could get to Ireland, but we couldn't get back. We have had numerous phone calls, emails, texts with 3 different agents, including Customer Service to try and get a refund. We bought trip insurance and when we tried to talk to (David) he would put us on hold, then transfer to Joseph. Joseph would give us promises that he would get back to us, but never would. We contacted our original agent Raul, and he gave us the run around also, saying he was out of the office, he was sick, he wasn't told by Joseph what had been said. It has been a bait and switch situation that has left me very upset. My husband and I are in the vulnerable age and health condition category and are advised not to travel. I do not anyone else to have the terrible experience we have had with ASAP tickets. They may save you a little money if everything goes smoothly, but they are not there to help you if you have problems. Buyer Beware!
Dear Pat, we’re sorry to hear about your experience. We’d greatly appreciate the opportunity to make things right, please send us your booking details at feedback@asaptickets.com.
Excelente atención e información preocupado por en bienestar del pasajero por parte del representantante de ventas
Querido Jesusramon, gracias por tus comentarios. ¡Mantente saludable!
The best customer service I have ever had dealing with an airlinebooking agent. Very fast and professional. Service. Would strongly recommend this agent. I will always use this. Agent.
Dear Danny, Thank you for the feedback! Stay safe!
Despite buying ASAP travel protection plan to cover the refund price of the airline tickets I purchased from them, they have stonewalled me and refused to refund the money. Their plan clearly states that in the event of illness the tickets are refundable. Additionally, the country I was going to has closed its borders to all foreigners thru June 15,2020. I would strongly advise anyone never to do business with this company. If you want airline tickets go directly to the airline. Travel companies are not under the same government requirements as the airlines to refund your money due to Covid 19.
Dear Bea, We’d greatly appreciate the opportunity to make things right, please send us your booking details at feedback@asaptickets.com.
Beneficio did an outstanding job getting me the tickets that i wanted. I would definitely recommend ASAP tickets to my friends and family.
Dear Carlton B., thank you for sharing your feedback! Stay safe!
I'm actually not buying airline tickets to Peru anywhere else.
Gilver is the best travel agent. He really cares and treat his customer like if he was buying the tickets.
Thank you for the feedback! Stay safe!
We bought a ticket that was three times the discounted price that they advertised online. It was basically a market rate price.
We purchased their travel insurance too.
The 2:30am flight was cancelled and neither ASAP tickets nor Qatar Airlines informed us. A police officer at the airport told us the flight had been cancelled. Now, neither will refund us the cost of ticket. Qatar Arlines says we have to get the refund through ASAP tickets/ITN and ASAP tickets is saying we have to get the refund through Qatar.
We filed a complaint with the US Dept of Transportation and disputed the charge with our credit card company too.
I've learned that it's cheaper and better to buy travel insurance from an insurance company vs these thieves.
Dear Dimitrios, Be aware that processing time may be slower than usual due to the overwhelming number of cancellations, but we will make sure to address your concerns as soon as possible. We’d greatly appreciate the opportunity to make things right, please send us your booking details at feedback@asaptickets.com.
Diesel was the best part about my overall experience. Very helpful and insightful
Thank you Best wishes
Dear Nikesha, Thank you for the feedback!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sabrina, please help us to locate your travel request by sending your Booking Confirmation Number and associated email address at feedback@asaptickets.com. Thank you in advance!