On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ASAP Tickets® specializes in providing the cheapest flight deals from the US to Europe, Asia, Africa, India, Middle East & North Africa completed with a personalized 24/7 customer support. We’re proud to offer not just affordable options but also legit, reliable service.
With over 20 years of professional experience, ASAP Tickets has become synonymous with incredibly low discount airfares and hassle-free bookings, making us a trusted choice for travelers worldwide.
2400+ travel agents who speak in more than 25 languages are ready to do all the research and legwork to offer the exclusive negotiated deals and prices for no matter a one-way, round-trip tickets or multi-city flights. Moreover, whenever you need to cancel or change your flight, we are just a phone call away 24/7/365.
Benefit from our exclusive flight deals, discounts on over 70 partner airlines, and over 200 airlines in total. You can get the most affordable last-minute and peak-season flight deals. Without...
ASAP Tickets Reviews Summary
ASAP Tickets has a rating of 4.8 stars from 8,208 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent and best deal. ASAP Tickets ranks 2nd among Discount Travel sites.
We monitor reviews for authenticity
I was browsing online for the best flight ticket from Baton Rouge to Sao Paolo, Beazil., departing September 30,2023, one way.
ASAP quoted $ 948.00 after discount!
With other online companie, same one travel is $ 316.34
SCAM! Do not purchase from them!
This is the biggest scam ever! I have been waiting on my refund for 4 months!
I bought a protection plan when purchasing my ticket. They have no decency and culture to reply to my calls and emails.
They are ignoring all forms of communication.
I want my money back!
I even tipped the agent Florence twice!
Don't purchase from them!
Dear Danina, please help us to locate your travel request by sending your Booking Confirmation Number and associated email address at feedback@asaptickets.com. Thank you in advance!
Very unprofessional, not returning calls, busy because they don't want to talk to you. Providing misinformation, credit will be provided 100%, but nothing has happened.
Dear Karin, please help us to locate your travel request by sending your Booking Confirmation Number and associated email address at feedback@asaptickets.com. Thank you in advance!
The individual was very adamant about getting me the lowest fare price for my travels. He did a great job. Thank you.
Purchased 3 Tickets to Europe, Flight was cancelled because of restricted travel flights into Germany. Tickets were 3000 dollars, After doing all the leg work with united I was able to get refund back, BUT they sent the refund to ASAP. Because we used a 3rd party. I was told to pay 150.00 per person so they would process my Refund, ( But just another scam) Still waiting, it's been 3 months, no return calls, no return emails. The confirmation number is# MVLL47
Put your self in my shoes, saved money all your life to take a trip to Europe, now you have ASAP screwing you out of the trip and the money!
Also, the agent who responds to this complaint you have my confirmation number don't ask me for more information needed to stall for more time.
Dear Moises, your request is in progress. One of our representatives will contact you soon. Be aware that processing time may be slower than usual due to the overwhelming number of cancellations and refunds.
Couldn't believe how easy and cheap this was. They got with you very fast, saved my ticket price for as long as I needed them too. And I saved about $150 on my airline ticket! I highly recommend using this service I'll never use another ticket site again! They have a customer for life!
Freya was helpful in catering my reservation. She patiently dealt with all my changes and questions.
ASAP Tickets are a den of thieves! Stay away! We booked tickets through them, but the flight was canceled due to the Coronavirus. The airline refunded our money to ASAP, but they refused to return the money to us. They robbed us of $1100. They lied to me, blocked my calls, ignored my emails, and were absolutely insulting and predatory. Stand clear of these con artists! Learn from our mistake.
Dear Gene, please help us to locate your travel request by sending your Booking Confirmation Number and associated email address at feedback@asaptickets.com. Thank you in advance!
ATTENTION READ THIS BEFORE BUYING ANY TICKETS!
I bought 4 tickets from ASAP Ticket Travel Agency from SFO to Saudi Arabia on MAY of 2019. Each tickets was $1100 and I paid a total of $4400 that day, and this company booked the tickets for us on United Airline. The Covid 19 pandemic happened and the GOV banned all the flights from US to any country and our flights got cancelled. We contacted United Airline and they told us, and also send us a copy of the receipt, that they refund the money back to ASAP Tickets Travel Agency. Now that we are contacting ASAP Tickets Travel Agency to refund or exchange the tickets for us, the ASAP Tickets Travel Agency customer services is telling us that they will only pay us $400 for each ticket and we will also not be able to exchange to another date. So guys before buying any tickets from this company make sure to go check another options because they lie to you, and steal money from you.
Dear Rahib, your request is in progress. One of our representatives will contact you. Be aware that processing time may be slower than usual due to the overwhelming number of cancellations and refunds.
Rod$#*! was very helpful and made sure that regardless of the hitches that I had, I got my ticket. I got a great deal and am hoping my flight is gonna be smooth
I WOULD GO WITH MILDRED AGAIN SHE WAS FRIENDLY, NICE, SMART & HELPFUL I WOULD REFER ANYONE TO HER IN THE FUTURE.
I like the service, i like the service, i like the service, i like the service, i like the service, it is a very bad survey, you should not ask the client to write 100 words minimum, what kind of requirnemt is this?
It's my second time I book my ticket through them, literally they provided me with the cheapest & best experience, I love how the agencies are sooo sweet and helpful :) will keep dealing with them for sure.
Hamad was exceptional. I have never got service like this anywhere else to date. He stayed with me through the whole process and was very good at explaining the process.
The agent was really patient, great communication skills and he was helpful. I recommend him to anyone that wants great customer's support or services.
-Lilian
Ferguson has been my go-to-man for a while now, I couldn't be happier with his service - I will stick with him as long as I can fly (and play music as well, of course)!
This company will rip you off every way they can. The travel insurance is a waste of money! I called every day for 3 weeks(because the recording said 'if you flight is leaving in the next 2 weeks, you need to talk to an agent) and never got to talk to anyone. So I contacted my bank to get my money back. B of A refunded my money within a very short period of time. ASAP later took the $360 back out for the'travel protection' because it is not refundable and only for hospitalizations... which was not the way it was communicated to me at the time of purchase or I'd have saved my money!
Dear Corrie, please help us to locate your travel request by sending your Booking Confirmation Number and associated email address at feedback@asaptickets.com. Thank you in advance!
Where do I start? The initial booking of the tickets to Switzerland went well... enter COVID... then it all went up in smoke. Due to the international ban for travel, we were pretty much forced to either get a credit for a future trip or a refund. We were advised to persue the refund because "many airlines may go bankrupt"! Our Initial agent was NO where to be found... no calls or emails returned... after multiple! And I mean multiple tries to get help I was always told then " I can not help you because I am not the assigned agent to your account... then I would be told that such or such would be I'm contact very soon... never happened... I literally talked with 11 people trying to get this resolved. Finally I talked with Winona and she assured me that she would be our agent from "here on it out". She did get a refund authorization for a refund(unites airlines) and it would take 30- 60 days to process. That was May 23. After watching our statements there was still no refund... I again sent multiple emails and left a few messages with Winona. NO responses. I called ASAP again and talked to George( never any last name given..."I'm the only George here" he told me it would take more than 60 days... usually 90. He would send a email to Winona and her manager immediately and we should be expecting to hear from them within the next 2 days... it has been now 2 weeks... I have sent 3 more emails and still nothing. I called united airlines to see if they had received a refund comfirmation from ASAP tickets... nope! Nothing! I called my Visa card company to make sure I hadn't missed it before I called United... United was kind and helpful but said their hands are tied until they get something from ASAP... we are pretty sure we got scammed big time. We will be calling our visa company soon so they can initiate an investigation into ASAP and our situation. Please! What ever you do... DO NOT give this company a red cent of your vacation money! If this company checks their reviews just maybe possibly I will get some answers. I'm not holding my breath.
Dear Kim, please help us to locate your travel request by sending your Booking Confirmation Number and associated email address at feedback@asaptickets.com. Thank you in advance!
We bought airline tickets to Greece about a year ago. In March of 2020, we starting trying to get our money refunded when it was clear that we were't going to be able to travel. We had even bought travel insurance, but that didn't seem to make a difference.
My husband emails or talks to them by phone every week. He keeps being told the check has been approved and will be sent asap(ha!) but it never comes. The agents act like they don't understand what could have happened, but assure us it will be sent right away(minus their fee because they say they are allowed to keep their money, only refund the portion that comes directly, in our case, from Delta.)
We have been more than patient. I urge Delta and the other airlines not to use this company again. Travelers beware. We will not give up!
Brenda Poulos
Arizona
Dear Brenda, please help us to locate your travel request by sending your Booking Confirmation Number and associated email address at feedback@asaptickets.com. Thank you in advance!
Agent Kingsly helped me book my flight and he was very patient with me. Very well mannered and I really loved his consistency. Thanks for making it easy for me. I will definitely use your services again. GOD BLESS.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Antonio, please help us to locate your travel request by sending your Booking Confirmation Number and associated email address at feedback@asaptickets.com. Thank you in advance!