ASAP TicketsReviews 8,066

ASAP tickets refunded the balance per their agreement. I'm still a little annoyed that it took so long and only happened after a wrote a negative review here.

That said, their prices were the absolute lowest I could find. So if you want to take a little risk and possibility of some hassle, they might be worth it for you.

I purchased 2 tickets to Spain fo April 2020 right at the beginning of Covid. They forced me to pay $600 extra dollars to reschedule to ******* and now the situation is the same or worse, they demand $500 more to exchange or even to get my money back. AN ABSOLUTE NIGHTMARE. Check the Facebook page ASAP tickets scam/no refund help to see. Do yourselves a favor and stay away from ASAP Tickets.

I got sick and needed my refund I was told the "care" service plan is no insurance by Logan of Asap tickets Special Services. I had previously been told that I would had to wait six months for their refund process, that's if at the end of the "process" they decided to "get my back". I have gotten no follow up for basically ten days and this is the "care" I get for paying an extra 300 dollars on a basically 4,000 dollar trip?

"We will work with the airline on your behalf to get compensation for any of
The following events that may occur during your trip
100% of fare in case of flight cancellation due to unforeseen circumstances or airline
Bankruptcy
USD 300 compensation in case of flight delay of more than 6 hrs
Missed your connecting flight due to unforeseen circumstances? We've got your back!
Has the airline mishandled your baggage? We'll get them back or claim USD 500 for each
Of your bags
Got sick or can't travel?
(Terms and Conditions apply)
We will work with the airline on your behalf to get a compensation for any of
The following events that may occur during your trip
Got sick and can't travel? Up to 100% refund
Trip interruption due to sickness? Exchange your ticket for FREE!"... prove it Logan below the representative that told me

"In reference to the Travel Care Service, i would like to mention this product is not an insurance as you mentioned in the review, unfortunately it has different coverage. However, customers still can use its benefits if the terms and conditions are met accordingly, attached you can see the copy of the payment form where you can find all the required information when the Travel Care Service can help you."

Logan
Special Services | International Travel Network
Fax: *******449 | Email:
Special Services e-mail: *******@itncorp.com
1000 N West Street, Suite 1200, Wilmington, DE *******

Ann is willing to go extra mile assisting me from booking flights to registration@ redcroos link. Very attentive and she makes sure all things I needed to know traveling to the Philippines provided

MR. COLEMAN IS THE BEST CUSTOMER SERVICE REPRESENTATIVE I HAVE SPOKEN TO. HE WAS PROFESSIONAL AND HE EXPLAINED EVERY DETAIL I NEEDED TO KNOW. HE IS VERY KNOWLEDGE AND I THINK HE SHOULD BE GIVEN A RAISE FOR HIS JOB WELL DONE.

DO NOT book with ASAP tickets!
We booked with them in january 2020 but once Covid hit, it's been a nightmare to get our money back. Never again will we book with these con artists.
Their agents manipulate, misinform, mislead, lie and bully customers, all for a commission. I've read so many similiar stories to ours all over social media it's unbelievable! Do not let them charge you any processing fees for canceled flights, just report them to US DOT, BBB, write as many complaints on different sites as possible, contact your bank and file a dispute.
Otherwise you will not get help. We were ignored and asked to contact the airlines while they happily charged us $ 2,500 pre Pandemic for 2 tickets to Europe.
Horrible experience!
ASAP tickets owes us $317.50 for penalty

After several months of waiting my refund has arrived. Refund was initiated for the flights I couldn't use due to Coronavirus pandemic. Thank you ASAP Tickets for delivering what was promised.

My flights were cancelled, aSAP made me pay an addition $250 per ticket to claim my refund, after months of back and forth I did not get a refund, stay clear of this company

The worst ever it took me 1 year and 10 days to get a refund after my trip to Ghana was canceled due to covid-19... Stay away ppl

I am one of thousands people who are affected with pandemic! I booked a tickets (3) from Chicago to Manila last year February for June 2020 flight. But because of covid we need to rebook the tickets again. My agent directed me to her Supervisor named HAPPY whose location is Manila, Philippines. She told me that my travel protection has been used so need to pay for another one and that i have to pay $422.23. So i did! And assured me that the flight price is still the same as the original one which is $1,100 each! As we go along with the pandemic situations, i
We decided to cancel the trip due to the restrictions Philippine Government that only filipino citizens can enter the country! My agent IMOGEN told that i need to pay $200 each tickets in order to get a full refund of $1,100. As we struggle to get an answer why KOREAN AIR ONLY REFUNDED ME OF $709.05 per tickets now finally trlling me that it was the price of the tickets when i rebook them again, its not TRUE! So now i am hoping that we can get back our hard earned money! TO ALL TRAVELERS AND PLANNING TO BUY YOUR TICKETS! D-O- N-O-T B-O-O-K WITH A-S-A-P TICKETS!

This website blows and deceitful and should be shut down: you go on line and you book a flight to see a price and then a screen will pop out to tell you what they have found for you and when you call them about that price with the discount ID provided they would say oh there is an asterisk next to it which means is not for the day you requested but for other days-- you conniving liars i did not go on line to book a flight for your date but my date and my time - worthless and liars like the rest of American companies - i cannot believe that they call some websites to flag the reviews- more unscrupulous behavior from these people

I had called in a pinch on monday at 11 am. by noon the man I was working with had tickets for me for the next morning. Very helpful and quick! Will work with them in future.

If you need to cancel even within 24 hours, they can take up to 90 days to refund your money. They will not follow up with you. You will need to have your bank hold the charge in order for an agent to respond.

They offered me a voucher after my flight was cancelled and I had to buy a new ticket from them to return home, but every time I try to use the voucher they come with another stupid excuse not to honor the voucher.

They lie to customers to get them to accept the vouchers knowing very well that they do not intend to honor those vouchers.

Do not accept the vouchers, the vouchers are fake and worthless.

I wish I could give zero stars.

I bought flight tickets with ASAP in March of 2020. Flights were cancelled due to covid. I bought ticket protection and even tipped well, so I expected to be treated with respect and get my refund.

Agent tells me even with ticket protection, a refund is not an option. Eventually we change agents, had to do this 3 times! Every agent was so difficult. One agent tried to tell me my tickets never existed!

I emailed various ITN corp reps, I filed a complaint through BBB. I was ignored for so long, thought I would need to get a lawyer!

Just recently, like last week, I thought if I can't get my money back, I should at least warn other people who don't know about ASAP. After I left a bad review, ITN emailed me, told me they would give me a partial refund but I have to change my bad review to a good one!

Please stay far away from ASAP/ITN, I don't want to see anyone go through what I've been through, it's not worth it!

I have been attempting to get my refund from these people for around 1 year, because the pandemic started and other countries shutting down entry. I didn't cancel my flight, Delta Airlines canceled the flight. I contacted the Delta Airlines and I got the answer from Delta they refund all my money. But the agent Memphis from ASAP Ticket promises me I'll take all my refund but he kept me $1800 from 6 tickets, he said to me I can use as credit Voucher for next flight. Now I decided to book a ticket again for all my family. The agent Memphis from ASAP Tickets tried to foolish me with tickets, one ticket now is around $850 he found a ticket for $1200 and he used my credit voucher and the ticket go down to $800. After 3 hours we discussed, he used only $800 instead of $1800, he kept my money $1000 this is a steal. He is very rude. Stay away from this company.