Overview
ASAP Tickets has a rating of 4.8 stars from 7,690 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent and best deal. ASAP Tickets ranks 2nd among Discount Travel sites.
Agent - helpful, clear, patient, professional, pleasant.
Experience was good, and I can recommend anyone else
We are always trying to bring the best services.Thank you for the 5 stars.
The agent was following up on the proposals sent me. They took time to explain the conditions of the airline.
Thank you for sharing your experience! We're glad to hear that our agent followed up diligently on the proposals and took the time to explain the airline's conditions clearly. Providing thorough and attentive service is something we pride ourselves on, and it’s great to know that this helped you feel confident in your travel arrangements.
Yamato was excellent. He found me the best and cheapest flight, and was very patient and thorough with my requests
Thank you for sharing your experience! We're thrilled to hear that Yamato provided excellent service by finding the best and most affordable flight, while being patient and thorough with your requests.
This was good and the lady was so knowledgeable and patient to answer and explain all my questions. I hope I will travel well because my previous experience was really stressful and couldn't have anybody to help and I got sick when I got to my destination
Thank you for your feedback! We’re glad to hear that our representative was knowledgeable and patient in addressing your questions. We understand how stressful travel can be, especially after a challenging experience.
ASAP Tickets is currently under investigation, and legal action may be taken against them for engaging in consumer fraud. They are in violation of California Business & Professions Code *******, which prohibits deceptive and unfair business practices, including false advertising and bait-and-switch tactics.
We were victims of a bait-and-switch scam by ASAP Tickets, resulting in over $2,000.00 in damages. If you have experienced similar issues, please contact us. We aim to keep you informed as we file a lawsuit.
DO NOT BOOK WITH ASAP TICKETS—BOOK DIRECTLY WITH AIRLINES.
ASAP Tickets is a scam.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 361117
Please email this ID at feedback@asaptickets.com with more info about your reservation, and we will get in touch with you.
Hamby? Not to helpful, confused clients like me! After ticketing & customer paid, Hamby is nowhere to be found! Very, very poor customer service!
We are sorry to hear that Hamby didn't assist you well! We will definitely take your words into consideration! It will help us to improve our services! But we are also glad to hear that Eshaan has properly assisted you! He is amazing indeed and always produces a great result to the customers satisfaction and would be so pleased to hear your kind words! Thank you very much for sharing your experience with us!
Abdul provided exceptional service, making every effort to find us the best price and itinerary. I am very impressed and highly recommend.
We are so glad you've been satisfied with our assistance! We hope to see you once again on our website whenever you desire to travel! Thank you very much!
First I spoke with one of your agents and the network was so bad that I had to call again and talk with one lady. She was so professional and I was 💯 satisfied with her service.
Dear Customer, Thank you for sharing your positive feedback with us. We are grateful for the opportunity to assist you with your travel needs, and we look forward to continuing to provide excellent service in the future.
Great service, thanks Malvika
Very friendly, helpful, Professional
Considerate of my trip plans and budget
Our agents are trained to produce a great result to the customer's satisfaction and we appreciate them a lot! Malvika is excellent indeed! Thank you very much for cooperating with us and sharing your great impression on our assistance!
Great and feeling happy to be worthy today for the need I wanted to be done as much as possible. An experience that met my expectations. Thanks and keep up the good work.
Thank you so very much for cooperating with us and giving us amazing feedback on our services!
Wizzy was patient, efficient, professional and courteous. I do think he made sure as a traveler I would have coverage for any misfortune. This will make my trip relatively worry free. I than ASAP for having such qualified customer service representatives.
Thank you for taking the time to share your experience! We’re delighted to hear that Wizzy provided you with patient, efficient, and professional service. Ensuring our travelers have the right coverage for a worry-free trip is a top priority for us.
I had the most wonderful booking agent assist me over the past couple of days. Fensby went above and beyond to assist me, and found a way to make my travel crisis not so chaotic. Thank you Fensby & ASAP, from the bottom of my heart! Fensby deserves a raise!
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!
My Agent was very nice & took the time & was patient with me answering my questions. Mayb I will use ASAP IN FUTURE. 4 SURE I WILL RECOMMEND 2 FRIENDS & FAMILY
It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us.
Agent knew what I wanted right away and helped me with everything.
We are so glad to hear about your satisfaction with our agent's assistance! Thank you very much for booking with us!
Fan was so professional with a lot of expertise in the travel industry. He did not leave me until everything was cleared. Job well done.
Thanks a lot for sharing your excellent impression on our services! The agent you worked with would be so pleased to hear your kind words and also will be happy to assist you once again!
Everything explained to you. No hidden agenda. Documented transactions No selling only explaining what you will get. Respectful sales agent and promp as well
It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us.
Somerset is my dedicated representative. Very happy to have worked with her on my travel planning.
It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us.
We have used this site for few years and have never been disappointed. Great service, very competitive prices. If help is needed after purchase they have your back.
Thank you so very much for your loyalty and cooperation with us! Your satisfaction with our services is very important and we are so happy to be of great assistance to you!
I would like to give a shout out to vani she's such an amazing helper incredible service definitely will be using her help for future outing
Thanks a lot for sharing your satisfaction with our services! We are so pleased to hear your kind words!
With over 20 years of professional experience, ASAP Tickets has become synonymous with incredibly low discount airfares and hassle-free bookings, making us a trusted choice for travelers worldwide.
2400+ travel agents who speak in more than 25 languages are ready to do all the research and legwork to offer the exclusive negotiated deals and prices for no matter a one-way, round-trip tickets or multi-city flights. Moreover, whenever you need to cancel or change your flight, we are just a phone call away 24/7/365.
Benefit from our exclusive flight deals, discounts on over 70 partner airlines, and over 200 airlines in total. You can get the most affordable last-minute and peak-season flight deals. Without question, our travel agents know how to get that last seat when you need it the most.
ASAP Tickets has been recognized and accredited by Airline Reporting Corporation (ARC), International Airlines Travel Agent Network (IATAN), and is a member of the American Society of Travel Advisors (ASTA). We're especially proud of being accredited by Better Business Bureau (BBB) and holding the highest A+ rating, which means our company operates in a trustworthy manner with faithful effort to resolve any consumer complaints.
We're committed to transparency and ensuring you won’t get scammed when booking with us. Verified feedback from satisfied customers reflects our dedication to trust and reliability, with many leaving 5-star reviews of our service. Learn more about ASAP Tickets by reading reviews on Sitejabber and discover the real stories from travelers like you. For more reviews visit www.reviews.asaptickets.com.
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- Wilmington, DE, United States
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Business History
2006 - 2008: accredited by ARC and IATAN, launched 24/7 service and received BBB accreditation.
2009 - 2012: served 500,000+ customers and became a member of ASTA. Continued its growth with a 72% sales increase, earned an A+ BBB rating, and expanded to 100 agents.
2013 - 2016: secured 36 new airline contracts, launched ASAP Tickets Canada and UK brands, grew ticket sales by 63%, and saw a surge in bookings to Asia (+50%) and Africa (+80%).
2017 - 2019: launched ASAP Tickets Español, grew to 850+ agents, booked flights for 280,000+ travelers and received awards from Philippine Airlines, China Airlines, Latam Airlines, and Eva Air.
2020 - 2021: ASAP Tickets marked 20 years in business, achieving significant growth with over 329,000 bookings and 1,300+ travel advisors.
2022: booked a record 526,767 flight tickets, expanded to 1700+ travel advisors and 150+ customer support agents available 24/7.
2024: served 10 million+ customers, with 2,400+ travel advisors in 18 offices worldwide, 70+ partner airlines, 24/7 global support and a 97% customer satisfaction rate.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are happy that you are satisfied with our products and services.Thank You.