Overview
ASAP Tickets has a rating of 4.8 stars from 7,663 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent and best deal. ASAP Tickets ranks 2nd among Discount Travel sites.
Rendev from ASAP ticket was very helpful, patient, and professional with personal touch... this was the first time i booked my plane ticket with ASAP and i did not feel that i was rushed... Thank you very much Rendev for helping me... excellent job
Good and she's helpful and patient and respectful and prompt
It's a pleasure to produce a great result to the customer's satisfaction! Thank you very much for booking with us!
Purchased 3 tix with protection. 2 hours later, after discovering some things about what I'd booked that didn't work for me, I asked for a refund. It took a couple days, but after they couldn't find another flight for me that met my needs, they refunded my money. I appreciate that they did right by me.
It was my first time booking using ASAPTickets and honestly I was ~extremely~ skeptical at first thinking about how agents would try to take a quick buck on me. But in the end with the agent that I was dealing with it turned out well. The pricing was great, and agent was superb.
Abhay made buying my Egypt tickets very easy He was very passionate listening all my needs and expediting my order. His performance is professional. Abhay is excellent at his job.
What a great worker.
It was a very easy helping me to get my ticket with Tanya
Thank you for your feedback! We’re thrilled to hear that Tanya made your ticket booking process smooth and easy. We take pride in our team’s ability to provide efficient and helpful service, and it's great to know that Tanya was able to assist you effectively.
Ms Gigi, the agent is very informative and professional
Dear Customer, We appreciate your feedback and are thrilled to hear about the positive experience you had with our team member. Thank you for choosing us, and we look forward to serving you again.
Everything was handle concisely and with great care.
Dear Customer, thank you for your glowing review! We’re delighted to hear that our agent provided exceptional service. We look forward to assisting you with your future travel plans and ensuring more memorable experiences.
The customer representative was very kind, efficient, and helpful in the process of checking and booking my overseas ticket, took time to satisfy my requirements and I will definitely use them again as I travel frequently to Iran.
We are so happy for your perfect experience with us! Thank you very much for booking with us and we hope to see you soon in our website! Your 5 stars review made our day amazing!
If you want cheaper ticket go ASAP. This is my second year as a new customer for Asap and I've been telling all my friends to do the same, been recruiting a few of them already and they love it and told them to encourage all their friends also.
Extremely happy with a caring and willingness of Margaret to want to help my urgent need. She was so helpful and hardworking at my situation that as long as she is working at ASAP, I will be your customer in need.
Refused to give me my eticket number, refused me to speak to a supervisor and said they have no supervisor, gave me a bad number, called on hold for 3 hours 26 minutes and hung up on me before I spoke to anyone. Terrible company don't buy. Outsourced company that doesn't work when there are issues.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 281455
Please email this ID at feedback@asaptickets.com with more info about your reservation, and we will get in touch with you.
My agent Lord M was AWESOME. He is a true example of a customer service representative. Very personable, patient, professional, with a sense of humor. AI HIGHLY recommend ASAP tickets. Will definitely use them again
I would highly recommend that you NEVER you asaptickets.com. They will lie to you. Very hard to work with and very, very unprofessional. My wife and I caught them in a lie and we had proof and yet nothing was done and we where taken advantage of. We have been traveling for over 25 years and have never been so wronged like we was from asaptickets.com. Please use any other travel agency but do not use asaptickets.com. Nothing will ever change if we as consumers don't to something about it.
Please, please do not use asaptickets.com, if you do don't be surprised that you can and will be taken advantage of. Good Luck
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 142163
Please email this ID at feedback@asaptickets.com
With your booking confirmation number, and we will get in touch with you
The best customer service I ever had! The representative name August was very helpful, patiant, pleasant, and very easy to communicate with. My experience to buy tickets online was more than delightful because of the quality of customer service.
This is our first experience booking airline tickets through ASAP and once we got over our anxiety - thanks to Mercury's relaxed and accommodating manner - we had a very pleasant experience! It was clear Mercury was very focused on meeting all of our needs by working WITH us to find the best flight for my husband and me! And now we can continue to plan our exciting adventure! Thank you Mercury and ASAP!
Was amazing thanks for a good customer service today. She is was helpful
Dear Customer, Your choice in selecting us for your travel needs is sincerely appreciated, and we hope to have the privilege of serving you again in the future
She sold me a ticket to the Philippines transferring in San Francisco and then to Taipei then to Manila. There was a 30 hour layover in Taipei where only 8 hour maximum for transfers are allowed. Therefore I was denied boarding in San Francisco sfo for that reason. I paid 1056. 00 plus 100.00 travel protection. And Amarah has been avoiding me 2 days leaving me stranded in San Francisco.
Our travel agent (Albus) contacted us to let us know our flight was cancelled. He worked to find another flight and was able to find one available, departing 1 day later. It required a good bit of time to find a new flight, get it booked and paid for. That being said, our agent worked very hard and was able to do everything needed to make our flight/trip possible. Albus (our agent) is most certainly an asset to his employer.
We can’t wait to share your 5-star review with our team. They’ll be thrilled!
Andoy, Hiroshi and Imogen are the best! Highly recommend these agents specially Andoy, he is outstanding and he has a lot of patience and sense of humor. Made my transaction very well pleased. I smiled the whole time. Highly recommend Andoy.
With over 20 years of professional experience, ASAP Tickets has become synonymous with incredibly low discount airfares and hassle-free bookings, making us a trusted choice for travelers worldwide.
2400+ travel agents who speak in more than 25 languages are ready to do all the research and legwork to offer the exclusive negotiated deals and prices for no matter a one-way, round-trip tickets or multi-city flights. Moreover, whenever you need to cancel or change your flight, we are just a phone call away 24/7/365.
Benefit from our exclusive flight deals, discounts on over 70 partner airlines, and over 200 airlines in total. You can get the most affordable last-minute and peak-season flight deals. Without question, our travel agents know how to get that last seat when you need it the most.
ASAP Tickets has been recognized and accredited by Airline Reporting Corporation (ARC), International Airlines Travel Agent Network (IATAN), and is a member of the American Society of Travel Advisors (ASTA). We're especially proud of being accredited by Better Business Bureau (BBB) and holding the highest A+ rating, which means our company operates in a trustworthy manner with faithful effort to resolve any consumer complaints.
We're committed to transparency and ensuring you won’t get scammed when booking with us. Verified feedback from satisfied customers reflects our dedication to trust and reliability, with many leaving 5-star reviews of our service. Learn more about ASAP Tickets by reading reviews on Sitejabber and discover the real stories from travelers like you. For more reviews visit www.reviews.asaptickets.com.
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- Wilmington, DE, United States
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Business History
2006 - 2008: accredited by ARC and IATAN, launched 24/7 service and received BBB accreditation.
2009 - 2012: served 500,000+ customers and became a member of ASTA. Continued its growth with a 72% sales increase, earned an A+ BBB rating, and expanded to 100 agents.
2013 - 2016: secured 36 new airline contracts, launched ASAP Tickets Canada and UK brands, grew ticket sales by 63%, and saw a surge in bookings to Asia (+50%) and Africa (+80%).
2017 - 2019: launched ASAP Tickets Español, grew to 850+ agents, booked flights for 280,000+ travelers and received awards from Philippine Airlines, China Airlines, Latam Airlines, and Eva Air.
2020 - 2021: ASAP Tickets marked 20 years in business, achieving significant growth with over 329,000 bookings and 1,300+ travel advisors.
2022: booked a record 526,767 flight tickets, expanded to 1700+ travel advisors and 150+ customer support agents available 24/7.
2024: served 10 million+ customers, with 2,400+ travel advisors in 18 offices worldwide, 70+ partner airlines, 24/7 global support and a 97% customer satisfaction rate.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lucy,
It means so much when our best customers share their experiences. I’m glad we were able to meet your expectations!