Overview
ASAP Tickets has a rating of 4.8 stars from 7,663 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent and best deal. ASAP Tickets ranks 2nd among Discount Travel sites.
A very courteous and helpful representative. Chezki, was very patient and very enthusiastic to help us save money on our airline tickets. I had to change travel dates multiple times, but Chezki was patient and went through all the different dates and multiple airports to find the best rate.
My flight been canceled and when I call reservations center to reissue and change date they transfer me from 1 department to other departments and can't solve the problems and been records my voice. She massage to other department I am rough person.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 135737
Please email this ID at feedback@asaptickets.com
With your booking confirmation number, and we will get in touch with you
Thank you in advance.
Bezos was my travel agent and he was patient with us as we had several changes to dates when trying to find a fare. Bezos kept coming back with new options each time. We appreciated his time spent with us and are happy with the fare he found us.
We are so proud of our agents seeing such an amazing review! Thank you for having time to recommend one of our best agents to other customers!
This was my first time using ASAP and the agent that I got was very friendly unlike other places I tried. Penelope wasn't as persistent as the last agent had! Penelope listened to what I wanted and she was terrific! Thank you Penelope!
William is amazing. He is attentive, funny, hard working, and never misses the small details. It was an ABSOLUTE PLEASURE working with him on my birthday trip.
Dear Customer, We appreciate your feedback and are thrilled to hear about the positive experience you had with our team member. Thank you for choosing us, and we look forward to serving you again.
A representative is the face of the company! Bighani was very patient and answered my questions, was polite and respectful while supporting my requests.
ASAP is fortunate to have such great employees and talks about the organization and management! All the best ASAP!
Dear Prashanthi,
Thank you so much for your feedback. Bighani is hard at work offering the best service and it’s always rewarding to hear kind words.
Thanks again!
Tiwari shared the flights at length. He was relentless in his approach to empower me with the pertinent information about the flights instructions, the length of the flight and kept me posted when there were discounts.
We are so proud of our agents seeing such an amazing review! Thanks for your time and consideration in recommending one of our best agents to other customers!
Our agent, Xelee was so nice and patient to look for a good deal for us. She is very helpful and assisted us in completing our purchase. She tried to communicate with us in every way she can even she works at home. Thank you Xelee and good luck!
We are glad that our agent Xelee was able to meet your expectations. Thank you so much for your positive feedback!
I booked my flight for a price of 2336. 00. Tip and flight insurance all in. Following morning another agent emailed me a quote of 1437. 00, this upset me to a thought of cancelation of previous booking of 2336. 00, i felt insulted, I called the agent and got an answer that she made an error.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 129465
Please email this ID at feedback@asaptickets.com
With your booking confirmation number, and we will get in touch with you
Thank you in advance.
Vandyk was super nice. He made sure i understand everything and he is super patient with me i say its excellent customer!
Thank you for the opportunity to serve you. We also want to thank you for taking the time to share your thoughtful review!
Laxus delivered a courteous n professional response to all my questions on a round trip NY- Phil. He was informative n accommodating. He is an example of being a good asset of customer service to ASAP.
Dear Teodoro, we value your recognition and can't wait to serve you again. Thank you for sharing your positive experience with us!
My agent (Kaori) was professional, knowledgeable and personable. She was able to satisfy my questions and schedule my travel plans after I had experienced to much frustration trying to figure it out myself.
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!
My experience with ASAP was wonderful! Eunice was so helpful because I was very anxious about getting a flight very quickly as my husband was having unexpected surgery in Canada and I was in Florida at the time. When I arrived at the Fort Lauderdale airport, everything went so smoothly. I requested a window or aisle seat and I got a window seat. I would highly recommend ASAP for ticket purchasing.
I booked my ticket last 2019 after 3 months Covid starts. There was travel, we have canceled our flights. We paid $2500 Cad we got our refund after 8 months and had lots of fights with all the agents. We recieved $1600 CAD refund. Don't engage with this company. Terrible service as well! Disgusting.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 197503
Unfortunately, we were not able to locate your booking with us with the provided information. Please e-mail us with the provided ID number at feedback@asaptickets.com,
So we could provide you with the needful assistance.
Thank you in advance.
Redlif was a fantastic agent! He was patient and was willing to go through various options. I was never rushed, and he took the time to explain everything to me. I would use ASAP Tickets again for sure!
I purchased a ticket from ASAP and in 2 weeks they stolen my ticket number from my reservation and cancel my ticket without my permission and they are saying i have to pay almost $1000 per pasenger and that's for nothing. When i asked for a refund they said it will take more than 2 weeks. Worst exoerience ever.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 128487
Please email this ID at feedback@asaptickets.com
With your booking confirmation number, and we will get in touch with you
Thank you in advance.
It's my second time that I've used their service for international travel, ASAPTICKET would assign you an agent who would take complete responsibility for your travel from start to finish. They will transparently arrange for any pieces that you would have missed like vaccinations, layovers, food preferences, and other restrictions. Just tell them, and they will take care of it if they can. Otherwise they'll let you know.
II had to keep changing my departure and return dates because of who would travel with me and who would return with my grandchildren and thru-ought the process the agent(lj) was absolutely on my side trying to accommodate my needs and get me the least expensive travel and the shortest layovers. I really was happy with his performance
I was pleased to work with Blue Ivy, who is diligent, quick, responsive, and clear, communicating. She found us a great deal, and I will be using her for tickets in the future.
We are happy that Blue Ivy has provided you with such a wonderful experience.
Stephan work very hard in trying to make our flight and stopovers work out for us. He was very concerned in keeping our costs down for the two flight arrangement that we needed. Frankfurt in Nov/Dec and Ecuador in Jan.
With over 20 years of professional experience, ASAP Tickets has become synonymous with incredibly low discount airfares and hassle-free bookings, making us a trusted choice for travelers worldwide.
2400+ travel agents who speak in more than 25 languages are ready to do all the research and legwork to offer the exclusive negotiated deals and prices for no matter a one-way, round-trip tickets or multi-city flights. Moreover, whenever you need to cancel or change your flight, we are just a phone call away 24/7/365.
Benefit from our exclusive flight deals, discounts on over 70 partner airlines, and over 200 airlines in total. You can get the most affordable last-minute and peak-season flight deals. Without question, our travel agents know how to get that last seat when you need it the most.
ASAP Tickets has been recognized and accredited by Airline Reporting Corporation (ARC), International Airlines Travel Agent Network (IATAN), and is a member of the American Society of Travel Advisors (ASTA). We're especially proud of being accredited by Better Business Bureau (BBB) and holding the highest A+ rating, which means our company operates in a trustworthy manner with faithful effort to resolve any consumer complaints.
We're committed to transparency and ensuring you won’t get scammed when booking with us. Verified feedback from satisfied customers reflects our dedication to trust and reliability, with many leaving 5-star reviews of our service. Learn more about ASAP Tickets by reading reviews on Sitejabber and discover the real stories from travelers like you. For more reviews visit www.reviews.asaptickets.com.
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- Wilmington, DE, United States
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Business History
2006 - 2008: accredited by ARC and IATAN, launched 24/7 service and received BBB accreditation.
2009 - 2012: served 500,000+ customers and became a member of ASTA. Continued its growth with a 72% sales increase, earned an A+ BBB rating, and expanded to 100 agents.
2013 - 2016: secured 36 new airline contracts, launched ASAP Tickets Canada and UK brands, grew ticket sales by 63%, and saw a surge in bookings to Asia (+50%) and Africa (+80%).
2017 - 2019: launched ASAP Tickets Español, grew to 850+ agents, booked flights for 280,000+ travelers and received awards from Philippine Airlines, China Airlines, Latam Airlines, and Eva Air.
2020 - 2021: ASAP Tickets marked 20 years in business, achieving significant growth with over 329,000 bookings and 1,300+ travel advisors.
2022: booked a record 526,767 flight tickets, expanded to 1700+ travel advisors and 150+ customer support agents available 24/7.
2024: served 10 million+ customers, with 2,400+ travel advisors in 18 offices worldwide, 70+ partner airlines, 24/7 global support and a 97% customer satisfaction rate.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nima,
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.