Overview
ASAP Tickets has a rating of 4.8 stars from 7,668 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent and best deal. ASAP Tickets ranks 2nd among Discount Travel sites.
I purchased a ticket from ASAP and in 2 weeks they stolen my ticket number from my reservation and cancel my ticket without my permission and they are saying i have to pay almost $1000 per pasenger and that's for nothing. When i asked for a refund they said it will take more than 2 weeks. Worst exoerience ever.
It's my second time that I've used their service for international travel, ASAPTICKET would assign you an agent who would take complete responsibility for your travel from start to finish. They will transparently arrange for any pieces that you would have missed like vaccinations, layovers, food preferences, and other restrictions. Just tell them, and they will take care of it if they can. Otherwise they'll let you know.
II had to keep changing my departure and return dates because of who would travel with me and who would return with my grandchildren and thru-ought the process the agent(lj) was absolutely on my side trying to accommodate my needs and get me the least expensive travel and the shortest layovers. I really was happy with his performance
I was pleased to work with Blue Ivy, who is diligent, quick, responsive, and clear, communicating. She found us a great deal, and I will be using her for tickets in the future.
We are happy that Blue Ivy has provided you with such a wonderful experience.
Stephan work very hard in trying to make our flight and stopovers work out for us. He was very concerned in keeping our costs down for the two flight arrangement that we needed. Frankfurt in Nov/Dec and Ecuador in Jan.
Sandler.S is absolutely the best! His customer service was impeccable.! I gave him dates and times and was flexible with both, and he found me a flight and made all the arrangements. I truly appreciate his kindness and his time.
Thanks a lot for sharing your great impression on Sandler's assistance! We are so glad for your satisfaction with his assistance!
Jonathon was extremely helpful and a delight to work with. I was satisfied that the ticket prices were much lower than what I was finding online. And I never felt pressured to make a decision I wasn't comfortable with or before I was ready.
Dear META O., We are glad that our agent Jonathon was able to meet your expectations. Thank you so much for your positive feedback!
Worked with a gentleman, who took the time to visit and wasn't all business, very pleasant to talk to and assisted me with all the arrangements that were needed. He made it more comfortable to work with him and not some person who was all business.
Hi Eileen! You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to serve you.
He was a professional, friendly and communicative and I will recommend everyone else that I know to do business with you guys because he made everything easy even though I was not given him the information he needed to process the ticket and he had time for me
I thought I had a very helpful agent. But when I sent her emails she had never gotten back to me. I think she did but it was unsatisfactory. I wish her well though. Will never use them agian as much as I can.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 241875
You have the possibility to reach us anytime emailing this ID at feedback@asaptickets.com
Thank you in advance.
I enjoyed my experience with Quatar the agent I deal with! He is very helpful, and gave me a good satisfaction of all my questions! Very jolly and very professional to talk with! As a matter of fact I recommended him to a friend of mine! Thank you!
Dear Teresita, we are thrilled that you loved your experience with Quatar; he will be pleased to know about your review! Thank you for your kind words and high appreciation. We will be pleased to serve you again.
With the help of Asaptickets customer support we got our flight changed to December and I really hope we'll be able to travel! We will continue using Asaptickets and recommend to our family and friends.
Dealing with Joaquin at ASAP Tickets was an absolute pleasure. He found me an amazing deal on my air ticket and was happy to answer all of my questions. He was friendly and respectful at all times.
I would highly recommend using ASAP tickets for all travel bookings, (ask for Joaquin).
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
My travel agent Saiba who was helping me book my plane ticket was very sufficient and knowledgeable about my best options regarding my overseas flight.
Thank you for all your help Saiba regarding my trip!
Dear Dena, seeing that you had a 5-Star experience is the best thing we could hope for. Saiba will definitely be thrilled to read this review! Thank you for your kind words and high appreciation. We will be pleased to serve you again.
My experience with asap was very great I love the service an I love my travel agent orie he is always helpful n he always helps me meet my traveling needs it is always a pleasure working with him an he is always professional love working with him for all my traveling needs we just need some specials now
--Original post---
I am trying to re-book my flights as they were canceled because of COVID-19 and the agent is telling me that the penalty is $500, giving some fake deadlines before I have to respond etc. I went directly to company, changed the flight and there are absolutely no fees for the change of flight. I am never doing business with this company again.
Liars trying to take advantage of people who are already in trouble.
--- Update---
After long negotiations, I have managed to pool my value of tickets almost fully, with the help of Selena, an agent in ASAP. So, my advice is - not to give up, hopefully you find an agent and manage to sort your problems with no penalties- as there should be none because of the current situations globally.
Dear Stanislava, we understand the importance of your issue. We’d greatly appreciate the opportunity to make things right, please send us your booking details at feedback@asaptickets.com.
Omar has excellent people skills and got the job done. Thanks Omar
Dear Customer, Thank you for choosing us as your travel partner, and for taking the time to share your positive experience. We're here whenever you're ready to embark on your next adventure!
Connie was outstanding! She did her very best to get me the best price of flight with the shortest layovers to my round trip ticket to Manila and back to US. She deserves recognition for her best efforts. Will spread around among my friends to contact her for their flight needs to Manila and back.
Dear Maria,
We’re happy you had a fantastic time with us!
Thanks for your trust, we’re thankful for amazing customers like you.
The purchase for my ticket was a breeze with the help of Dunamis. He was very friendly and very professional in dealing with me. Dunamis took care of my request of finding me a trip that's very specific to my needs. He also gave me some options for me to review and I appreciate that.
We are so grateful for your kind words.Please do not hesitate to contact us in the future if you will need assistance!
Fenton was my agent and he was very patient and very professional. I had been stranded for three months due to Covid19, and needless to say I was not very patient.
Fenton was very patient and stayed focused on getting me back home with my family. He helped me stay calm and walked me through the process until he had a confirmed ticket for me. I will use his services again.
With over 20 years of professional experience, ASAP Tickets has become synonymous with incredibly low discount airfares and hassle-free bookings, making us a trusted choice for travelers worldwide.
2400+ travel agents who speak in more than 25 languages are ready to do all the research and legwork to offer the exclusive negotiated deals and prices for no matter a one-way, round-trip tickets or multi-city flights. Moreover, whenever you need to cancel or change your flight, we are just a phone call away 24/7/365.
Benefit from our exclusive flight deals, discounts on over 70 partner airlines, and over 200 airlines in total. You can get the most affordable last-minute and peak-season flight deals. Without question, our travel agents know how to get that last seat when you need it the most.
ASAP Tickets has been recognized and accredited by Airline Reporting Corporation (ARC), International Airlines Travel Agent Network (IATAN), and is a member of the American Society of Travel Advisors (ASTA). We're especially proud of being accredited by Better Business Bureau (BBB) and holding the highest A+ rating, which means our company operates in a trustworthy manner with faithful effort to resolve any consumer complaints.
We're committed to transparency and ensuring you won’t get scammed when booking with us. Verified feedback from satisfied customers reflects our dedication to trust and reliability, with many leaving 5-star reviews of our service. Learn more about ASAP Tickets by reading reviews on Sitejabber and discover the real stories from travelers like you. For more reviews visit www.reviews.asaptickets.com.
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- Wilmington, DE, United States
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Business History
2006 - 2008: accredited by ARC and IATAN, launched 24/7 service and received BBB accreditation.
2009 - 2012: served 500,000+ customers and became a member of ASTA. Continued its growth with a 72% sales increase, earned an A+ BBB rating, and expanded to 100 agents.
2013 - 2016: secured 36 new airline contracts, launched ASAP Tickets Canada and UK brands, grew ticket sales by 63%, and saw a surge in bookings to Asia (+50%) and Africa (+80%).
2017 - 2019: launched ASAP Tickets Español, grew to 850+ agents, booked flights for 280,000+ travelers and received awards from Philippine Airlines, China Airlines, Latam Airlines, and Eva Air.
2020 - 2021: ASAP Tickets marked 20 years in business, achieving significant growth with over 329,000 bookings and 1,300+ travel advisors.
2022: booked a record 526,767 flight tickets, expanded to 1700+ travel advisors and 150+ customer support agents available 24/7.
2024: served 10 million+ customers, with 2,400+ travel advisors in 18 offices worldwide, 70+ partner airlines, 24/7 global support and a 97% customer satisfaction rate.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 128487
Please email this ID at feedback@asaptickets.com
With your booking confirmation number, and we will get in touch with you
Thank you in advance.