ASAP Tickets has a rating of 4.8 stars from 7,795 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent and best deal. ASAP Tickets ranks 2nd among Discount Travel sites.
First time worst service ever, I will never go back or recommend anyone, I purchase my ticket for me and my wife the lady was so anxious just to book the ticket but when I had a problem and issue in Turkey's support she left me hanging after talking to her she never called back nor she does anything to me I have to deal with the airline, the airline charge me $50 or your Asian wanna charge me $250 per ticket plus the airline what a rip off. I don't deal with scammers or unprofessional
We had the pleasure of dealing with Giancarlo who was very helpful and answered all the questions we had. The experiance was great and we would use him again. Thanks for the help in booking my wife and her sister to go back home for a visit.
I just purchased a return ticket to Asia for November and had an amazing customer representative. His name is Rogelio. I was looking for a reasonably priced airfare, Short layover and 1 stop plus one connecting flight to my final Asian destination. Rogelo sent me options and he also called to talk about other options. I am used to booking online for my travels but this was the first time I spoke to a real person at online agency or from booking straight from the airline webpage. He was so good, honest and so soft spoken too. Highly recommend ASAP and hope you get Rogelio as your agent too. 5 star for
Indeed, Rogelio is awesome and his professionalism is on a high level! Thanks a lot for such a great review and thanks so much for a full description of your amazing experience! The ability to produce the result to the full customer's satisfaction is our goal and we are so happy that we can do that!
Gretchen stayed up to 3AM her time to accommodate and finish booking my flight. She was very patient with all my questions and was genuinely concerned about my needs. Searched patiently for the best price she could offer to fit my preferences.
Nitish was very helpful in getting me the best price offered by a booking agent. He was very patient as I completed the forms I was required to complete. Nitish is an asset to your company.
I got an inexpensive flight and they were able to accomodate my daughter and I returning on different days. Non- stop return flight and leaving from my preferred airport. No other sites were able to do this. Would defenitely use them again.
I was searching for fairly last minute tickets to Zurich and I got the best price by far by talking with an agent; all the prices online on ASAP and other sites were more expensive. The call did take time, but I appreciated the level of detail Oliver covered in our call, making sure that every piece of information matched to ensure everything was correct. I also got a hotel voucher for three nights included in my ticket, which was an unexpected bonus. I'll see how the actual checking in/flight experience goes, but I am optimistic and so far very happy with ASAPtickets. Side note: I usually never write reviews, but I was so pleased with my experience that I wanted to.
Nearly 2 hours working with Edcel for a ticket-his computer wouldn't work Transfered to Conchita and completed the transaction. Was given a confirmation number and itinerary and told that tickets would follow. No tickets called 10+ times no answer. Finally Demi explained that my ticket had been canceled. Consequently I paid almost $400 more for a less desirable flight. Absolutely heartbreaking for me.
I will say that all 3 employees were very nice to work with but for some reason I will never know I got totally screwed by asap and I will never use this service again I will also spread the word!
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 129473
Please email this ID at feedback@asaptickets.com
With your booking confirmation number, and we will get in touch with you
Thank you in advance.
I have been corresponding with Alona. Because of her warmth and knowledge of the product, Alona has been able to meet my needs. I have a long flight and Alona has made the flight as comfortable and painless as possible. Thanks ASAP and thank you Alona. Excellent work.
Thanks for the 5 stars rating!
Nimfa, my personal travel expert exemplifies the meaning of customer service. He was quick to respond and patient to answer all my questions and accommodate all the changes I had asked him to do for my itinerary. Thank you so much, Nimfa!
Travel agent meichal is courteous and given proper service.
But I find the tickets rates charged high, even though I booked the ticket almost 3. Month 15 days before.
I was expecting the ticket fares under $1000.
Still i purchased the ticket.
Dear Mohammed,
It's so fantastic that our agent has made such a difference with your experience.
We really appreciate you taking the time to share your feedback and being so open with us
Thanks for choosing ASAP Tickets, and we can't wait to see you again!
I never buy any ticket from this company. They don't want the refund money back my account. They said last end of August it was taken 30 between 45 days processing to refund. And called agent a lot time and she gave me answer today and she said refund the money to my account going to take 4 or 5 more months and each person they will charge $250 fee. Can you believe. What kind of company. Wasn't it my mistake cancel all of the fly last June. Why you guys giving hard time, just give my money back, your process can not take 7or 8 months for paying customers money it is not legal. I couldn't reach any supervisor. I bought ticket from this company and no more. They are not working professional.
Dear Handan, please help us to locate your travel request by sending your Booking Confirmation Number and associated email address at feedback@asaptickets.com. Thank you in advance!
Getting tickets from OH to Kenya on the dates I needed was extremely difficult but my trusted Travel Host went beyond his normal activities and we took about 4 hours to find and get tinickets. But he persevered for me and came through. I highly recommend ASAP Tickets for all your travel. To say nothing about the big discount he got for my ticket from the US airline. My ticket was the least amount paid
We are glad that our agent DEX was able to meet your expectations. Thank you so much for your positive feedback
Our initial issue came about because of the pandemic. Nobody had prepared for this. Traveling to another country was impossible. ASAP Travel, working very hard, was able to get a refund from the airline. It took over a year, I appreciate the assistance of ASAP Travel and because of their unique and thorough knowledge of travel to and from the US to Asia, their service will be used again. I had used them in the past, before the Wuhan virus, and they were great... They stood by their product and I will use them in the future. Thank you ASAP Travel for your help!
Dear Geo, please help us to locate your travel request by sending your Booking Confirmation Number and associated email address at feedback@asaptickets.com. Thank you in advance!
I always can with Rufus for all my travel needs. He handles it with ease and keeps me in the loop of things.
We've been using ASAP / Rufus for years now and I couldn't imagine dealing with anyone else..
Dear Debbie,
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
This is the worst airplane ticket company ever they made me wait one night at the hotel the next day my flight was canceled I had to go all around to get to jfk the wors company and the agent couldn't do nothing for me her name is mercury agents name really disappoint
Mr. Virat:
He took his time to find my ticket based on my budget. He was thorough, and he even answered my call late at midnight to answer questions. I bought my tickets for my family that night and even gave him a $40 tip because he was fantastic.
It was a pleasent experience getting my ticket bookings with ASAP travel. Shout out! To my travel agent Santos. He totally made this experience pleasent for me. He was prompt, knowledgable, patient and above all courteous. Keep up the good work!
Flem did an excellent job finding the right combination of tickets for me from SFO to various EU cities. He was very fast, responsive, and creative in finding the right airline/tickets at the best price possible. Will use ASAP tickets again!
Just purchased airline ticket again (2nd time) for my wife for her business trip to Philippines and was able to get a very reasonable price thru the kind assistance of ASAP Ticket Agent (Abed). Will not hesitate to recommend. Thanks, Abed!
We are so grateful for your kind words. Thanks for sharing your review with us and the community
Searching a ticket to travel abroad can be challenging whiles taking care of your job.
I recommend ASAP TO YOU because they have been helping me buying an affordable cheap ticket any time I am going home to Ghana.
Trust me friend they will help you to get the price you want.
I love ASAP
Answer: Thank you for your question. An email confirmation with the e-ticket will follow shortly, if it hasn't already. Be sure to check your spam folder. For any additional information, please do not hesitate to contact your personal travel agent or our Customer Service department. Thank you.
Answer: We are accredited by ARC/IATA, but not by CLIA, and we do not currently sell cruises. Our main activity are discounted air fares. Thank you.
Answer: To get a quote please email us at info@itncorp.com or call one of our travel experts at 650 263 1714. We are open 24/7 so feel free to contact us anytime. Thank you!
Answer: Yes, the price quoted is the price to be paid. Additional perks may be available for purchase on the credit card authorization form, but they require the customer's input to be charged and activated.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 160323
Please email this ID at feedback@asaptickets.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.