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ASAP Tickets

Overview

ASAP Tickets has a rating of 4.8 stars from 7,795 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent and best deal. ASAP Tickets ranks 2nd among Discount Travel sites.

service
1,204
quality
3,338
This company responds to reviews on average within 1 day
+253
How would you rate ASAP Tickets?
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Turkey
1 review
0 helpful votes
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First time worst serviceis Service ever
June 7, 2022

First time worst service ever, I will never go back or recommend anyone, I purchase my ticket for me and my wife the lady was so anxious just to book the ticket but when I had a problem and issue in Turkey's support she left me hanging after talking to her she never called back nor she does anything to me I have to deal with the airline, the airline charge me $50 or your Asian wanna charge me $250 per ticket plus the airline what a rip off. I don't deal with scammers or unprofessional

Date of experience: May 8, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 160323
Please email this ID at feedback@asaptickets.com

with your booking confirmation number, and we will get in touch with you

Thank you in advance.

Canada
1 review
0 helpful votes
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Quality service
January 14, 2022

We had the pleasure of dealing with Giancarlo who was very helpful and answered all the questions we had. The experiance was great and we would use him again. Thanks for the help in booking my wife and her sister to go back home for a visit.

Date of experience: January 14, 2022
Massachusetts
1 review
0 helpful votes
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Excellent customer service
June 3, 2023

I just purchased a return ticket to Asia for November and had an amazing customer representative. His name is Rogelio. I was looking for a reasonably priced airfare, Short layover and 1 stop plus one connecting flight to my final Asian destination. Rogelo sent me options and he also called to talk about other options. I am used to booking online for my travels but this was the first time I spoke to a real person at online agency or from booking straight from the airline webpage. He was so good, honest and so soft spoken too. Highly recommend ASAP and hope you get Rogelio as your agent too. 5 star for

Date of experience: June 3, 2023
Candice J. ASAP Tickets Rep
over a year old

Indeed, Rogelio is awesome and his professionalism is on a high level! Thanks a lot for such a great review and thanks so much for a full description of your amazing experience! The ability to produce the result to the full customer's satisfaction is our goal and we are so happy that we can do that!

California
1 review
0 helpful votes
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Outstanding service by agent Gretchen of Latvia
December 5, 2023
Updated review

Gretchen stayed up to 3AM her time to accommodate and finish booking my flight. She was very patient with all my questions and was genuinely concerned about my needs. Searched patiently for the best price she could offer to fit my preferences.

Date of experience: December 5, 2023

Booking agent Nitish
January 4, 2023
Previous review

Nitish was very helpful in getting me the best price offered by a booking agent. He was very patient as I completed the forms I was required to complete. Nitish is an asset to your company.

Date of experience: January 4, 2023
California
1 review
0 helpful votes
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Great deal
October 4, 2016

I got an inexpensive flight and they were able to accomodate my daughter and I returning on different days. Non- stop return flight and leaving from my preferred airport. No other sites were able to do this. Would defenitely use them again.

Date of experience: October 3, 2016
Colorado
1 review
0 helpful votes
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I was searching for fairly last minute tickets to Zurich and I got the best price by far by talking with an agent; all the prices online on ASAP and other sites were more expensive. The call did take time, but I appreciated the level of detail Oliver covered in our call, making sure that every piece of information matched to ensure everything was correct. I also got a hotel voucher for three nights included in my ticket, which was an unexpected bonus. I'll see how the actual checking in/flight experience goes, but I am optimistic and so far very happy with ASAPtickets. Side note: I usually never write reviews, but I was so pleased with my experience that I wanted to.

Date of experience: June 7, 2018
South Carolina
1 review
0 helpful votes
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Disappointed
January 2, 2022

Nearly 2 hours working with Edcel for a ticket-his computer wouldn't work Transfered to Conchita and completed the transaction. Was given a confirmation number and itinerary and told that tickets would follow. No tickets called 10+ times no answer. Finally Demi explained that my ticket had been canceled. Consequently I paid almost $400 more for a less desirable flight. Absolutely heartbreaking for me.
I will say that all 3 employees were very nice to work with but for some reason I will never know I got totally screwed by asap and I will never use this service again I will also spread the word!

Date of experience: December 3, 2021
Candice J. ASAP Tickets Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 129473
Please email this ID at feedback@asaptickets.com

With your booking confirmation number, and we will get in touch with you

Thank you in advance.

Texas
1 review
0 helpful votes
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I have been corresponding with Alona. Because of her warmth and knowledge of the product, Alona has been able to meet my needs. I have a long flight and Alona has made the flight as comfortable and painless as possible. Thanks ASAP and thank you Alona. Excellent work.

Date of experience: April 13, 2024
Candice J. ASAP Tickets Rep
over a year old

Thanks for the 5 stars rating!

Canada
1 review
1 helpful vote
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Nimfa, my personal travel expert exemplifies the meaning of customer service. He was quick to respond and patient to answer all my questions and accommodate all the changes I had asked him to do for my itinerary. Thank you so much, Nimfa!

Date of experience: October 19, 2017
New York
1 review
0 helpful votes
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Travel agent meichal is courteous and given proper service.
But I find the tickets rates charged high, even though I booked the ticket almost 3. Month 15 days before.
I was expecting the ticket fares under $1000.

Still i purchased the ticket.

Date of experience: July 1, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear Mohammed,
It's so fantastic that our agent has made such a difference with your experience.
We really appreciate you taking the time to share your feedback and being so open with us
Thanks for choosing ASAP Tickets, and we can't wait to see you again!

California
1 review
2 helpful votes
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Refund money
December 6, 2020

I never buy any ticket from this company. They don't want the refund money back my account. They said last end of August it was taken 30 between 45 days processing to refund. And called agent a lot time and she gave me answer today and she said refund the money to my account going to take 4 or 5 more months and each person they will charge $250 fee. Can you believe. What kind of company. Wasn't it my mistake cancel all of the fly last June. Why you guys giving hard time, just give my money back, your process can not take 7or 8 months for paying customers money it is not legal. I couldn't reach any supervisor. I bought ticket from this company and no more. They are not working professional.

Date of experience: December 6, 2020
Candice J. ASAP Tickets Rep
over a year old

Dear Handan, please help us to locate your travel request by sending your Booking Confirmation Number and associated email address at feedback@asaptickets.com. Thank you in advance!

Ohio
1 review
0 helpful votes
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My Super ASAP TICKETS...Travel Host...DEX
August 25, 2023

Getting tickets from OH to Kenya on the dates I needed was extremely difficult but my trusted Travel Host went beyond his normal activities and we took about 4 hours to find and get tinickets. But he persevered for me and came through. I highly recommend ASAP Tickets for all your travel. To say nothing about the big discount he got for my ticket from the US airline. My ticket was the least amount paid

Date of experience: August 25, 2023
Candice J. ASAP Tickets Rep
over a year old

We are glad that our agent DEX was able to meet your expectations. Thank you so much for your positive feedback

Michigan
2 reviews
0 helpful votes
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Our initial issue came about because of the pandemic. Nobody had prepared for this. Traveling to another country was impossible. ASAP Travel, working very hard, was able to get a refund from the airline. It took over a year, I appreciate the assistance of ASAP Travel and because of their unique and thorough knowledge of travel to and from the US to Asia, their service will be used again. I had used them in the past, before the Wuhan virus, and they were great... They stood by their product and I will use them in the future. Thank you ASAP Travel for your help!

Date of experience: January 10, 2021
Candice J. ASAP Tickets Rep
over a year old

Dear Geo, please help us to locate your travel request by sending your Booking Confirmation Number and associated email address at feedback@asaptickets.com. Thank you in advance!

Florida
1 review
0 helpful votes
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Rufus: The BEST!
December 2, 2022

I always can with Rufus for all my travel needs. He handles it with ease and keeps me in the loop of things.
We've been using ASAP / Rufus for years now and I couldn't imagine dealing with anyone else..

Date of experience: December 2, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear Debbie,
We’re so grateful that you took the time to leave us a 5-star review. Thank you!

Illinois
1 review
0 helpful votes
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This is the worst airplane ticket company ever they made me wait one night at the hotel the next day my flight was canceled I had to go all around to get to jfk the wors company and the agent couldn't do nothing for me her name is mercury agents name really disappoint

Date of experience: August 15, 2019
Florida
2 reviews
0 helpful votes
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Customer Service for Virat was excellent!
April 13, 2022

Mr. Virat:

He took his time to find my ticket based on my budget. He was thorough, and he even answered my call late at midnight to answer questions. I bought my tickets for my family that night and even gave him a $40 tip because he was fantastic.

Date of experience: April 13, 2022
New Jersey
1 review
0 helpful votes
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Best travel Experience!
March 23, 2022

It was a pleasent experience getting my ticket bookings with ASAP travel. Shout out! To my travel agent Santos. He totally made this experience pleasent for me. He was prompt, knowledgable, patient and above all courteous. Keep up the good work!

Date of experience: March 23, 2022
California
1 review
1 helpful vote
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Flem did an excellent job finding the right combination of tickets for me from SFO to various EU cities. He was very fast, responsive, and creative in finding the right airline/tickets at the best price possible. Will use ASAP tickets again!

Date of experience: April 10, 2018
Texas
1 review
0 helpful votes
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Just purchased airline ticket again (2nd time) for my wife for her business trip to Philippines and was able to get a very reasonable price thru the kind assistance of ASAP Ticket Agent (Abed). Will not hesitate to recommend. Thanks, Abed!

Date of experience: January 5, 2023
Candice J. ASAP Tickets Rep
over a year old

We are so grateful for your kind words. Thanks for sharing your review with us and the community

Georgia
1 review
0 helpful votes
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NO HASSLE
June 23, 2021

Searching a ticket to travel abroad can be challenging whiles taking care of your job.
I recommend ASAP TO YOU because they have been helping me buying an affordable cheap ticket any time I am going home to Ghana.
Trust me friend they will help you to get the price you want.
I love ASAP

Date of experience: June 23, 2021