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Maple Leaf

How would you rate Maple Leaf?
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Canada
1 review
1 helpful vote
Follow Melanie A.
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We called this company for a stove repair. Firstly, the repairman seemed absolutely joyful that I needed a repair. He laughingly said "Oh oh, you're not going to be happy" in a sing-song happy voice. He then quoted me $1800 "but that includes labour," for one part, and $520 for another. He said "the estimate is good for one week." And THEN, this Maple Leaf guy has the GALL to put a tip function up on the screen for being at my house for less than 10 mins. SO, I called another repair company, and this company guy said that he does not know where Maple Leaf got those part prices. He said that the first part, the $1800 one, is worth only $400.00! And he said he will replace the $520 part for me for free. NEVER, EVER, EVER will I call Maple Leaf again. Buyer beware; do your homework before you pay anyone these days.

Date of experience: March 6, 2024
Canada
1 review
0 helpful votes
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Fix my washer
November 11, 2022

My washer stopped working. Every company I called for repair gave a really highly quote. Thankfully, maple leaf did the job efficiently and within my budget.

Date of experience: November 10, 2022
Canada
1 review
0 helpful votes
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Dryer Repair
March 10, 2021

Friendly and experienced service tech was very easy to deal with.
Arrived on time as promised, completed repair of my dryer quickly. Would definitely recommend your company to friends family.
Thank you!

Date of experience: March 10, 2021
Vlad B. Maple Leaf Rep
over a year old

We are glad to have you as our customer. Thank you for sharing your kind words with us. It means a lot to us and our entire team! Best Wishes. Maple Leaf Appliance Repair team.

Canada
1 review
3 helpful votes
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A-Repair Maple Leaf Appliance Repair is not a company that I'd ever call again. A $285 flat rate to fix anything is outrageous. My dentist doesn't charge that much. They promise same-day service, which doesn't happen and then they wait until they are in your house to drop the $285, plus tax, plus parts bomb on you. I paid the $100 for showing up and then said "adios." These guys run under two differently named web sites, so if they don't get you with one, they've got a good chance at getting you with the other one. Their review on their own site are loaded with "anonymous" five-star notes. Every other site shows more in the one-star category.

Date of experience: August 24, 2018
Canada
1 review
0 helpful votes
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Fridge Repair
November 1, 2021

Our fridge stopped pushing cold air. Murat came out and charged a reasonable service fee and repaired the starter. Other companies we called said all was lost - buy a new fridge. Murat prolonged that hefty purchase. Excellent customer communication. Answers questions and provides solid advice. It's rare you have someone that seems trustworthy.

Date of experience: October 30, 2021
Vlad B. Maple Leaf Rep
over a year old

We are happy you're pleased with the results and that we were able to help. If there's anything else we can do to help, please let us know. Maple Leaf Appliance Repair

Canada
1 review
0 helpful votes
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Appliance Repair
October 15, 2021

Just used them for the first time and had a flawless experience. It's not easy to find a repair company that works on Bosch appliances but they do, sent out Murat who did an excellent job. He was extremely knowledgeable about all appliances, easy to work with. It's no problem to schedule an appointment, you get a call when they're on their way. No issues, it seems like they appreciate their customers, highly recommend.

Date of experience: October 13, 2021
Vlad B. Maple Leaf Rep
over a year old

We're happy to see that you had a 5-Star experience at Maple Leaf Appliance Repair. Thanks for sharing.

Canada
1 review
0 helpful votes
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Refrigerator repair
October 16, 2022

My new refrigerator was installed by Maple Leaf. Taylor arrived within an hour of making the appointment, and he got the job done quickly. It was a good experience.

Date of experience: October 15, 2022
Canada
1 review
0 helpful votes
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Oven Repair Edmonton
November 26, 2021

Esther came today to fix our oven which was taking hours to heat up. He arrived a few minutes early which was great for me as I had requested it to make it to work on time. His professionalism is unmatched! He fixed the problem in under 30 minutes and our oven now is working like it's brand new. He also did a beautiful job cleaning it. We are very grateful and will definitely hire him again for all of our appliances. Esther is a very kind guy and chatting with him while he worked was an added bonus. Thanks so much!

Date of experience: November 26, 2021
Vlad B. Maple Leaf Rep
over a year old

We are glad to have you as our customer. Thank you for sharing your kind words with us. It means a lot to us and our entire team! Best Wishes. Maple Leaf Appliance Repair team.

Canada
1 review
0 helpful votes
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Oven Repair
November 14, 2021

My oven flame stopped coming on and I reached out to Maple Leaf Appliance Repair for help. Repairman was the nicest person to work with and was extremely courteous inside my house. He took great care not to damage anything as some technicians can be reckless but he was very delicate and helped me resolve my issue. I recommend and endorse this company if you have issues with your appliances.

Date of experience: November 12, 2021
Vlad B. Maple Leaf Rep
over a year old

We're happy to see that you had a 5-Star experience at Maple Leaf Appliance Repair. Thanks for sharing.

Canada
1 review
0 helpful votes
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The yearly maintenance of my kitchen appliances is something I trust no one else with. Sasha and Peter are always my first choice. They do the best job.

Date of experience: September 24, 2022
Canada
1 review
0 helpful votes
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During the phone call the specialist clarified the model of my washing machine and prudently took some spare parts for it. It so happened that he repaired my washing machine in 2 hours. I will highly recommend maple leaf as they have the most kind and friendly handymen who are equally skilled. Thanks

Date of experience: March 14, 2022
Vlad B. Maple Leaf Rep
over a year old

We're happy to see that you had a 5-Star experience at Maple Leaf Appliance Repair. Thanks for sharing.

Canada
1 review
0 helpful votes
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Stove/Refrigerator Repair
November 30, 2021

I've used Maple Leaf Appliance Repair on two separate occasions, once to hook up a gas stove and again to fix a broken refrigerator. Both times the work was done in a timely manner and the prices were fair. Highly recommend!

Date of experience: November 30, 2021
Vlad B. Maple Leaf Rep
over a year old

We're happy to see that you had a 5-Star experience at Maple Leaf Appliance Repair. Thanks for sharing.

Canada
1 review
0 helpful votes
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Appliance Repair
October 17, 2021

I initially emailed the Maple Leaf Appliance Repair company to explain the issue but never received any response. I then called the number and scheduled an appointment. The guys 2 showed up on time as discussed diagnosed the problem with the dryer being the broken belt, worked on the unit and they say they serviced it as well. They were in the house about a half hour were efficient and pleasant and charged me $260. I paid cash and was given a slight discount. All in all they were prompt, reliable and nice to deal with
Would recommend them again

Date of experience: October 17, 2021
Vlad B. Maple Leaf Rep
over a year old

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Canada
1 review
0 helpful votes
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Stove/refrigerator
October 20, 2021

Maple Leaf Appliance Repair repaired both my stove and refrigerator when I moved into a new apartment. They even cleaned my stove and the area in back of the stove. Their work was excellent and their prices are reasonable. The only problem is that it can take a long time for parts to arrive.

Date of experience: October 20, 2021
Vlad B. Maple Leaf Rep
over a year old

Thank you very much for your positive feedback. Customer satisfaction is extremely important to us and we are glad we could live up to your expectations. Please contact us anytime you might need our help and we would be more than happy to assist! Thank you again, Maple Leaf Appliance Repair Team

Canada
1 review
1 helpful vote
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Stay away.
April 12, 2022

Booked for an appointment for Monday. 4-8.730 no show. Phoned got no answer. Requested booking for next day. Same time. Phoned to confirm that we had an appointment. 4-8.550 no show. Phoned. Sorry your appointment is tomorrow. Pardon me. We got an confirmed email and live an hour from work. Took half day off work. So no one will come today. Stay away. Does not appear to be local. Own a service and retail company. Stay away

Date of experience: April 12, 2022
Vlad B. Maple Leaf Rep
over a year old

Hi Ronald,

My name is Vlad and I am the owner of Maple Leaf Appliance Repair.
I saw your review and wanted to follow up with you personally.
First, I apologize for the bad experience you had, Indy is a new technician with us and still not experienced enough, I will make sure he is getting followed up in regards to this.
Running a business in today’s environment is challenging especially when you are providing a service that relies heavily on staff

This is not an excuse and I take full responsibility and would like to once again apologize for this inconvenience. We work effortlessly to provide an excellent service, but unfortunately we make mistakes as we are not perfect. We value the time of our customers and respect their schedule and I would like to offer you a free of charge service call to try and compensate for this bad experience.

Please contact me directly at info@mlappliancerepair.ca

Thank you for your patience and understanding.
Best regards,
Vlad

Canada
1 review
0 helpful votes
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Repair my oven
March 20, 2022

When my oven started burning my food I had no idea what to do. I watched youtube tutorials to fix it but then gave up after a day. Calling maple leaf was the most sensible decision I ever made. Calvin fixed the oven in no time. Such a professional.

Date of experience: March 20, 2022
Vlad B. Maple Leaf Rep
over a year old

We're happy you had a great experience with us! Thanks for your trust, we're thankful for amazing customers like you. Maple Leaf Team.

Canada
1 review
0 helpful votes
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Fridge Repair
November 6, 2021

Super excellent experience! They sent someone out the same day when my subzero fridge stopped maintaining the temperature reliably, and the person came on time, with a call half an hour ahead of time, and diagnosed the issue and changed the part in the same visit! My fridge is working perfectly now. 10/10 experience, I would highly recommend to anyone!

Date of experience: November 5, 2021
Vlad B. Maple Leaf Rep
over a year old

We are glad to have you as our customer. Thank you for sharing your kind words with us. It means a lot to us and our entire team! Best Wishes, Maple Leaf Appliance Repair team.

Canada
1 review
0 helpful votes
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Calgary Location
August 28, 2023

Absolutely horrible company. Showed up on a same day request to look at a fridge. The only good thing there. Charges $150 for a service call, fine, no issue there, paid on the spot. Service tech was supposed to send over a quote his findings in an email after the service call. Never once received an email, aside from the invoice, in regards to any of the work we needed to have done for the repair. Called multiple times trying to chase them down to tell me what parts were required, when they would have them in and be able to come complete the work. Over the next 4-5 weeks I had to call 4 times, spoke to the same lady each time and all I got was she would contact the service tech, she would contact the owner and call me back. Never once did I get any sort of message back. They wanted $400 up front before they would even put the part on order, which was on the 5th call I had initiated that I was told that. You really think me having to chase you for 5 weeks after your service call, that I would pay you up front for a part that likely costs less than $100? Not that I would know since you came for the service call, took my money, and never follow up again. Absolute JOKE of a company. All they do is take your service call fee and disappear. Do yourself a favor and find someone actually willing to do the work. Horrible, absolutely HORRIBLE.

Date of experience: August 28, 2023
Canada
1 review
0 helpful votes
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Appliance Repair
November 8, 2021

These guys were so professional from the time I spoke to them on phone to the time they showed up the same day. Mike had the courtesy to give me a heads up that he was held back with an appointment and was going to be a few minutes late. Very impressed! Yury the technician was utmost professional and kind too. Very hard to find these days. I'm so glad I found this company and would recommend this to everyone I know!

Date of experience: November 7, 2021
Vlad B. Maple Leaf Rep
over a year old

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Canada
1 review
0 helpful votes
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Fix my oven
March 29, 2022

Cornel came within a few hours of my call and figured out the issue right away. Some spare parts were needed to fix my oven. Thankfully, he had those in his toolbox. Great experience. Highly recommended.

Date of experience: March 29, 2022
Vlad B. Maple Leaf Rep
over a year old

Thank you for the 5-stars! Hope to see you again soon!

Overview

Maple Leaf Appliance Repair demonstrates a mixed reputation among customers. Positive feedback highlights their prompt service, skilled technicians, and effective repairs, with many appreciating the professionalism and friendly demeanor of the staff. However, concerns arise regarding pricing transparency, with some customers feeling overcharged and frustrated by high service fees. Additionally, there are notable complaints about service delays and poor communication, particularly in follow-ups for parts and repairs. Overall, while the company has strengths in customer interaction and technical expertise, addressing pricing concerns and enhancing communication could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
76
value
75
shipping
70
returns
71
quality
75