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Maple Leaf

How would you rate Maple Leaf?
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Canada
1 review
0 helpful votes
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Fix my oven
March 29, 2022

Cornel came within a few hours of my call and figured out the issue right away. Some spare parts were needed to fix my oven. Thankfully, he had those in his toolbox. Great experience. Highly recommended.

Date of experience: March 29, 2022
Vlad B. Maple Leaf Rep
over a year old

Thank you for the 5-stars! Hope to see you again soon!

Canada
1 review
0 helpful votes
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Dryer Repair
October 6, 2021

The repairman managed to find the only dryer-timer for my model in town, and had my dryer up and running the day after his initial inspection. It wasn't cheap, but it's true - older appliances were built to last much longer than many newer ones. Would recommend Maple Leaf Appliance Repair.

Date of experience: October 5, 2021
Vlad B. Maple Leaf Rep
over a year old

Thank you for the wonderful review and for taking the time to share your feedback with Maple Leaf Appliance Repair. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

Canada
1 review
0 helpful votes
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Oven Repair
November 4, 2021

My oven stopped working a few days ago so I called this place based on quality of reviews. I first spoke with Yuriy and he was very courteous and asked me to text him additional info (model number, etc.). We made an apt for a few days later and he showed up exactly on time. He was very nice in person and thought to bring the potential replacement component (control board fuse) with him. Summary is he had it fixed in 15 minutes. Would recommend and use this service again.

Date of experience: November 3, 2021
Vlad B. Maple Leaf Rep
over a year old

We're happy you had a great experience with us! Thanks for your trust, we're thankful for amazing customers like you. Maple Leaf Team.

Canada
1 review
1 helpful vote
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Stove Repair
January 28, 2022

I phoned for service on an electric stove that wasn't working. The repairman provided excellent customer service and a very thorough evaluation of my appliance. We had a bump in the road getting the appointment set up, but I'm glad it worked out. The repairman apologized for the mis-connect and said "Customer service is what sets me apart" and I believe him. I'll definitely contact him again, and would recommend Maple Leaf Appliance Repair to friends.

Date of experience: January 28, 2022
Vlad B. Maple Leaf Rep
over a year old

Thank you so much for this great 5-star review. We really appreciate your input and helping to share the word about Maple Leaf Appliance Repair.

Canada
1 review
0 helpful votes
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My washer repair
December 2, 2022

Peter was very professional, polite, and came right on time. He explained everything about what was wrong and how I could keep my washer as good as new for a long time. He wore his mask throughout.

Date of experience: December 1, 2022
Canada
1 review
0 helpful votes
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Fridge & Oven Repair
August 28, 2021

Our appliances began giving us trouble and we decided to explore the possibility to service them versus replace them. I called the Maple Leaf Appliance Repair and Ash came to provide an estimate. Ash was very knowledgeable and provided me with a quote to repair both the fridge and oven. He was also very honest and upfront by telling me it would be better to purchase a new oven. We didn't bother getting further quotes as the estimate were very reasonable and in line with what I expected. We decided to move forward with repairing the fridge and are glad we did. Ash repaired a leak as well as the water/ice maker. A strong recommend.

Date of experience: August 28, 2021
Vlad B. Maple Leaf Rep
over a year old

We are glad to have you as our customer. Thank you for sharing your kind words with us. It means a lot to us and our entire team! Best Wishes, Maple Leaf Appliance Repair team.

Canada
1 review
1 helpful vote
Follow Unhappy C.
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We have an oven that's discontinued, and the manufacturer was out of the North American market. Given that parts were most likely not available, I told the representative that we only wanted to have a repairman come of parts are available.

We were assured that if the repair couldn't complete, we wouldn't be charged.

The repairman came in, eyeballed, and said the temperature control was broken. Then he told us parts were not available and that "it's not his problem". Charged us $130, against the guarantee we were offered over the phone/website.

Service was unprofessional. Will definitely not use this company again.

Date of experience: March 16, 2022
Vlad B. Maple Leaf Rep
over a year old

Hi,

My name is Vlad and I am the owner of Maple Leaf Appliance Repair. I wanted to follow up personally and apologize for the bad service you have experienced. We work very hard to provide the very best service in the industry, but unfortunately running a business in today’s environment is challenging especially when you are providing a service that relies heavily on staff. Sasha is a new technician with us and still not familiar enough with all our procedures and demands for a quality service. I will make sure he is getting followed up in regards to this service call.
I once again apologize, this is not something that was supposed to happen. Please allow me to offer you a full refund as a compensation for this negative experience.
You can contact me directly at info@mlappliancerepair.ca

Best regards,
Vlad

California
1 review
2 helpful votes
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Waste of time!
July 24, 2018

Don't waste your time. Googled appliance repair and came to their site which advertised same day repair of all appliance brands. Called and spoke to them advising we needed this done quickly for a tenant. Receptionist said they could do that evening or the next morning and she'd call me back after speaking to the tech. No call. I called back in the afternoon and no answer. Left a voicemail and it's now 24 hours later and still no return call. So we wasted a day of our tenant's fridge being out of service due to calling on this company. I would avoid at all costs as very unprofessional company.

Date of experience: July 24, 2018
Canada
1 review
0 helpful votes
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My Washer Repair
July 16, 2022

John knows his way around the washer. He figured out immediately that the filters needed to be changed and luckily he had them with him. So the job was done the same day.

Date of experience: July 16, 2022
Canada
1 review
0 helpful votes
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Dishwasher Repair
January 16, 2022

These guys were so professional from the time I spoke to them on phone to the time they showed up the same day. Mike had the courtesy to give me a heads up that he was held back with an appointment and was going to be a few minutes late. Very impressed! Yury the technician was utmost professional and kind too. Very hard to find these days.

Date of experience: January 15, 2022
Vlad B. Maple Leaf Rep
over a year old

Thank you for the wonderful review and for taking the time to share your feedback with Maple Leaf Appliance Repair. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

Canada
1 review
0 helpful votes
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Oven Repair
June 13, 2022

I run a small commercial kitchen. Imagine having a broken oven on a friday night. I was so stressed and decided to call maple leaf. They sent 2 guys who literally turned out to be highly skilled. On saturday morning my oven was up and running.

Date of experience: June 12, 2022
Canada
1 review
0 helpful votes
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Fix my dryer
July 27, 2022

I am satisfied with Taylor's services regarding my broken dryer. It vibrated alot so I called them asked to send someone immediately. Taylor was here within an hour and fix my dryer.

Date of experience: July 27, 2022
Canada
1 review
1 helpful vote
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Dryer Repair
September 13, 2021

Thanks for my dryer repair! Repairman came the same day I called the company. He was COVID prepared with mask and gloves. He determined that thermostat needs to be replaced and he fixed it next day after part delivery. Highly recommended!

Date of experience: September 12, 2021
Vlad B. Maple Leaf Rep
over a year old

Thank you for the 5-stars! Hope to see you again soon!

Canada
1 review
0 helpful votes
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Dryer Repair
August 16, 2021

I called Maple Leaf Appliance Repair on a Sunday regarding my dryer. It was no longer getting hot. The person on the phone was very professional and he explained the company's protocol in regards servicing, and he scheduled me for an appointment for the very next day! My appointment window was between 12-2 and I was told that the technician would call when they were on the way. Not only did they call first, but they were punctual, polite, personable and professional. The pricing is clear; No hidden charges, they had the part to fix the dryer, which meant I didn't have to wait for a part to be ordered, they took the time to wipe down the dryer and they cleaned up after they were done. They even offered me tips on how to maintain the dryer in the future. I am definitely pleased with my experience.

Date of experience: August 15, 2021
Vlad B. Maple Leaf Rep
over a year old

Thank you for the wonderful review and for taking the time to share your feedback with Maple Leaf Appliance Repair. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

Canada
1 review
0 helpful votes
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Microwave fix
July 18, 2022

My husband does the handiwork most of the times but I dodn't want to take risk with my new microwave installation. So I called maple leaf. For them, it was a piece of cake. Job done in a great way.

Date of experience: July 18, 2022
Canada
1 review
0 helpful votes
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Dryer repair
October 11, 2021

I called on Monday to set up an appointment to fix a broken dryer. The person on the phone was friendly and to my surprise they were able to get me scheduled in for a Wednesday. They said I would get a call on Tuesday to confirm the time of the appointment. Tuesday passes with no phone call. I can Wednesday morning to confirm my appointment. The person stated they were not sure why I didn't get a call, but I had an appointment between 10 am and 1 pm. No phone call from Maple Leaf Appliance Repair during that time. I call out 1:15 pm. The person said they wrote my phone number down wrong. However, Maple Leaf Appliance Repair did squeeze me in at the end of the day and fixed the dryer. Thank you!

Date of experience: October 11, 2021
Vlad B. Maple Leaf Rep
over a year old

We are happy to hear you had a positive experience at Maple Leaf Appliance Repair! We value your input.

Canada
1 review
1 helpful vote
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Stove Repair
October 25, 2021

My stove was not working and Esther from Maple Leaf Appliance Repair came very quickly and fixed it no problem. Price was very fair and service was great. Esther was friendly, professional, and very knowledgeable. Given the current COVID situation he came prepared with mask and gloves. If you need something fixed, but were concerned in today's environment don't worry!

Date of experience: October 24, 2021
Vlad B. Maple Leaf Rep
over a year old

We are so glad we were able to help you feel comfortable. I'm also happy that we were able to help you resolve your problem. Thanks for placing your trust in us and your willingness to share. Best, Maple Leaf Appliance Repair

Canada
1 review
0 helpful votes
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Dryer Repair
January 13, 2022

Thanks for my dryer repair! Repairman came the same day I called the company. He was COVID prepared with mask and gloves. He determined that thermostat needs to be replaced and he fixed it next day after part delivery. The item took a long time to arrive and was a bit pricey. Highly recommended!

Date of experience: January 13, 2022
Vlad B. Maple Leaf Rep
over a year old

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Canada
1 review
0 helpful votes
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Dishwasher Repair
October 9, 2021

My dishwasher was refusing to drain. The repair person came out quickly and was really honest about whether the repair would even be worth the cost. He kept me updated on the status of the part, and was additionally wonderful with my 3 year old daughter who desperately wants to be a repair person when she grows up. After the repair when I noticed a problem and called, he told me how to fix it myself. I really couldn't be happier.

Date of experience: October 8, 2021
Vlad B. Maple Leaf Rep
over a year old

Thank you so much for this great 5-star review. We really appreciate your input and helping to share the word about Maple Leaf Appliance Repair.

Canada
1 review
1 helpful vote
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We had an issue with the dishwasher and already asked a plumber to fix it but he couldn't. However, A repair technician fixed it properly with proper equipment easily. He also offered to check our microwave which was not working for a while, and he found the issue and helped us to find a same one with a very good price. The gentlemen was really helpful and knowledgeable person. We strongly recommend this company.

Date of experience: July 4, 2017
Vlad B. Maple Leaf Rep
over a year old

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Overview

Maple Leaf Appliance Repair demonstrates a mixed reputation among customers. Positive feedback highlights their prompt service, skilled technicians, and effective repairs, with many appreciating the professionalism and friendly demeanor of the staff. However, concerns arise regarding pricing transparency, with some customers feeling overcharged and frustrated by high service fees. Additionally, there are notable complaints about service delays and poor communication, particularly in follow-ups for parts and repairs. Overall, while the company has strengths in customer interaction and technical expertise, addressing pricing concerns and enhancing communication could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
76
value
75
shipping
70
returns
71
quality
75