AppliancePartsPros

I sent photos of the parts I needed as well as the model numbers of my dishwasher and ordered what was recommended but they didn't fit.The representative I dealt with didn't want to take them back at first but finally agreed to a refund Linus the shipping charges which was almost the cost of the parts. I felt I should have to pay shipping on parts That I can't use.

I needed a small timer knob for a 32-year old Whirlpool wall oven. This business actually had it, new and OEM. There was a full parts diagram for the oven so I could make sure it was the right part. Was shipped in under 24 hours after I placed the order. Shipping was kind of glacial - one week to go 270 miles, but that was more due to FedEx. Packaging was appropriate, and the part is now installed (no instructions were necessary). Positive all around.
One exception: shipping charge of $11 was high, given the slow shipping. So I knocked off a star. But I would probably buy from them again. I guess it does cost a lot to maintain a big inventory of obsolete parts.

I ordered a drawer for my Kenmore fridge from this company. Although it was on back order they stayed in touch and informed me when it shipped a few weeks later—turned out that I ordered the wrong part. My fault. I should have let them help me order it. Anyway, I emailed Matt at Customer Service and he helped me find the correct part and advised me on how to return the wrong part. I talked to Crystal in Customer Service and she sold me a return label for $12.25 that would have otherwise cost me around $90 to ship back. Needless to say, I was very happy with all the service I received. I highly recommend this company for your appliance parts needs. Thank you AppliancePartsPros.

I ordered a burner element for my Samsung glass top stove. When we got it, and installed it, it didn't work.
I called Appliance Parts Pros and explained everything.
They were so helpful and so patient, went through the whole order, reviewed and confirmed I ordered the correct part, but likely needed another part (switch) to make it work.
They were so nice and so pleasant, will definitely use this site again. Glad to have found them

I ordered a replacement ice machine. The unit arrived this morning and was broken. It looks like there was a sloppy attempt to re-glue the break and the unit was dirty, smeared with some sort of lubricant on the ice tray.

I'm working on getting a refund and will update this post after I have experienced their customer service.

As a machinist for over 50 years, I've repaired, made the parts, built machinery and maintained same. The experience I had with App. Parts Pros was absolutely the best. No guess work, trial and error or calls for help, everything was right there on line start to finish in a video. They make it so simple anyone can replace refrigerator parts. Inside of an hour I was to replace my evaporator fan and put everything back as it was. These people are pros as in the title. Thanks, Frank D. Orbin

In a period of a week's time our washing machine wasn't discharging water, and our ice maker stopped working. After going through some of the online videos, we purchased the replacement parts, they came quickly, and for about $50/ each we fixed both of the issues. The online videos are super helpful, along with the parts schematics. Didn't have to use the help desk, but I hear they're great as well. Highly recommend.

On April 25,2022 I had a service done on my parents Maytag washing machine the was only 3 years old. The gentleman from your company Century Ave Mississauga was amazing I would recommend him anytime. He was great with seniors very knowledgeable, polite excellent advice on the repair and great price. The washing machine work again. Keep up the excellent work you do and I would highly recommend Appliance Pros in the Mississauga to everyone. Thank you and be safe out there.

Whether it's an online order, or calling customer service with questions, it's ALWAYS been a pleasure dealing with you folks. Your website is so well done, and your phone help is always so helpful and professional. I'm also very glad that you provide the how-to videos! I don't consider myself to be a repairman except out of necessity, but you make it almost easy.

Part has been on back order for a month and is not yet available. Haven't heard when I can expect it.

I have been using this company for many years. There are SEVERAL reasons they deserve 5 stars. Very easy to look up your parts by part number OR model number. Very easy to find any technical cross referencing information. There is always a knowledgeable staff member just a phone call away in case you have questions that need answers before or after ordering. I can go on and on and on! Thank you A R P!

I was not absolutely positive as to what I needed to order from the tiny diagram I had to choose from. But the super helpful customer service lady I spoke with knew exactly which one it was. I ordered the drawer on Friday afternoon and it was here in just a couple of days and fits perfectly. GREAT CUSTOMER SERVICE! I will/would recommend them to anyone needing any appliance part(s)!

Ordered crisper tray for our Ikea refrigerator. Order had processed and been fulfilled, sent to shipping within a day! It arrived well packaged. Super easy transaction and definitely will use Appliance Parts Pros again!

Website is reasonably well done, but better more detailed zoom is needed.
Pretty good selection of parts. Wondering if discontinued / unavailable parts could be found, cleaned, functionally checked, and sold as used.
Best of all, super quick delivery, which is helpful now that so many local appliance parts stores have gone out of business.
The cost of every part is definitely twice too high. For example, a new $5 thermostat switch or $6 microswitch for my microwave oven door should cost less than $15, giving AppliancePartsPro sufficient profit, yet they charge far more.
Appreciate the repair videos on their website.

Don't buy products from this place. They sold me a defective dryer timer. When I returned the unit, they informed me that they would not be giving me a refund because it was installed. When the dryer timer was installed it caused my dryer to heat up when it was in the off position. I will never buy a product from here again.

I purchased a gasket for my refrigerator door. It was over $130, plus shipping. When I put it on, it didn't hold the door closed (and it was so badly made it tore at places). I called support, and they sent out a new one plus emailed me a postage paid return label. The new one was just as bad - I made a video of how poorly it worked. It was unusable. I asked for refund. They gave me a full refund, including shipping, within one day.
No excuses, no delays. They didn't make the gasket, they just sold it. I will definitely buy future parts from them, if needed.

Found the part, delivery was fast, watched their help video and freezer is fixed at a fraction of what I thought. Excellent company.

We broke both vegetable drawers in our refrigerator which was several years old. I really had no hope of replacing them but tried AppliancePartsPros since we needed them to get our house ready for sale. I found EXACTLY what I needed. The site was easy to use. The replacement drawers came in a timely manner, were packed well, and fit perfectly. I would highly recommend this company.

Fantastic service. Fast shipping. Had an issue with one of the parts. Called them up and they sent me a replacement no questions asked. Will definitely use them again.

Very professional, knowledgeable about the oven element, the appliance is around 30 years old, and delivery, 48 hours Super Fast.
Another project off the list.
AMAZING!
Thank You

This is the only time that my package got lost in transit but AP got me a second part shipped immediately! Thanks for being a great company!

The warehouse did not ship in a box and the first item was chipped. I contacted their Customer Service and they quickly resolved the issue and shipped another with special instructions. Love their install videos too.
I'd order again for my next DIY repair.

Placed my order and the part was at my door the next Day! Couldn't believe it. I put in the part and there was a factory (GE) defect. I contacted customer service on the computer and they had a replacement part to me the very next day free of charge! They handled the warranty situation with GE. Thank you so much. Would highly recommend AppliancePartsPros to every one who wants to handle their own repairs. Thanks ApplianceParts Pros. I used their video to show me how to do the repair. Was great. Saved a ton of money.