Overview
AppliancePartsPros has a rating of 2.6 stars from 351 reviews, indicating that most customers are generally dissatisfied with their purchases. AppliancePartsPros ranks 3rd among Appliance Parts sites.
I placed an online order for a glass GE stovetop replacement part. I got the order confirmation and shortly after I got a phone call from a number not in my contacts so the phone didnt ring. Then I got an email saying the order needed to be verified and I had to call them or it would be canceled. That sounded extremely scammy to me. But I did call. I waited on hold behind 8 others. Once I got to the CS rep, I gave my name, order number, and then she wanted my address. Next she wanted me to give her the part number, and I lost it! Why have an online ordering system if you force customers to repeat the entire order over the phone? I was told it was randomly chosen by the system to prevent fraudulent orders. Seriously? I've never had to go through this with any online order from any company ever and I order everything online. The CS rep was more than happy to offer to cancel my order rather than stop the ridiculous treatment of a customer just trying to buy something from them. So now my order is canceled because I refuse to be randomly treated like a thief or have my time randomly wasted and disrespected to satisfy a random system request. It's not worth the hassle to buy from Appliance PartsPro. They don't want to make a sale without harrassing a customer.
Unless you are 100% sure of your part, dont use or spend your money on this site. Regardless of the written return policy, even if you follow packing requirements and excellent condition of your part, they will op to keep your money and your part.You will also be out of the expensive return shipping cost as far as helping you they will direct you to the most expensive part that your repair might need in their inventory. Will not put myself though this again. Hope this info will help you.
Hello Dee,
I'm sorry that the part that you ordered did not complete your repair. I see that we spoke with you on the phone at 877-477-7278 twice to help you troubleshoot the problem that you were having with your dryer. Our return policy states that all parts must be in new and resalable condition, and that gas and electrical parts must not have been installed. With this type of policy, we depend on our warehouse employees to inspect and report all parts with signs of installation. We implemented this return policy to ensure everyone that orders from AppliancePartsPros.com will receive a new, unused OEM appliance part.
Kind Regards,
Dixie
Customer Correspondence Team
I ordered a part and paid for overnight shipping and it came 7 days later. When I ordered it they said it would be delivered on 12/31/2024.
Hello Jason,
I am sorry that you had an unsatisfactory experience with us. I have taken a look at your order, you placed the order with the next-day shipping option after the 4 PM EST cut-off time on a Friday, we shipped the part out that Monday, and then we had the New Year holiday which caused further delays. I do understand the part should have been delivered on 12/31 but failed to do so. Keep in mind we are not the courier and do not have control over the courier and the issues they may run into while trying to deliver during a busy holiday season. I have issued a refund for your shipping charge and hope you will accept our apologies for this situation.
Kind Regards,
Keith
Customer Correspondence Team
I ordered a drawer for my Kenmore fridge from this company. Although it was on back order they stayed in touch and informed me when it shipped a few weeks later—turned out that I ordered the wrong part. My fault. I should have let them help me order it. Anyway, I emailed Matt at Customer Service and he helped me find the correct part and advised me on how to return the wrong part. I talked to Crystal in Customer Service and she sold me a return label for $12.25 that would have otherwise cost me around $90 to ship back. Needless to say, I was very happy with all the service I received. I highly recommend this company for your appliance parts needs. Thank you AppliancePartsPros.
Hello,
Thank you for sharing your experience! We greatly appreciate you for taking the time to let us know how we did and how we helped to resolve the situation with the incorrect part ordered. Thank you for contacting us so we could help locate the correct part needed and offer the shipping label to return the incorrect part for a refund. If you should need us again, please let us know.
Kind Regards,
Shane
Customer Correspondence Team
I ordered a part for my Samsung dishwasher on Thursday evening. According to their policy, it should have shipped on Friday and arrived on Monday. I paid extra for expedited shipping. The shipping label was indeed printed on Friday morning. My item didn't ship until Monday. Not having a working dishwasher is frustrating. When you have seven kids and are hand washing dishes for five days, it is very frustrating.
It looks like you chose our Standard shipping option, which does arrive within 3 - 6 business days. Due to the inconvenience we have issued a refund for your shipping in the amount of $10.95. Please allow between 3 - 5 business days for the refund to show on your account.
Kind Regards,
Chris
Customer Correspondence Team
Not only did they have the parts needed for a refrigerator repair (when others did not), but the order was processed VERY fast. Placed an order on Monday late afternoon, standard shipping, and had the well-packaged parts in hand less than 24 hours later.
Thank you for completing the feedback form. We are happy you chose us to help you fix your appliance.
I purchased a gasket for my refrigerator door. It was over $130, plus shipping. When I put it on, it didn't hold the door closed (and it was so badly made it tore at places). I called support, and they sent out a new one plus emailed me a postage paid return label. The new one was just as bad - I made a video of how poorly it worked. It was unusable. I asked for refund. They gave me a full refund, including shipping, within one day.
No excuses, no delays. They didn't make the gasket, they just sold it. I will definitely buy future parts from them, if needed.
Thank you for choosing AppliancePartsPros.com.We are happy everything worked out.
Kind Regards,
Matt E.
Customer Correspondence Team
On April 25,2022 I had a service done on my parents Maytag washing machine the was only 3 years old. The gentleman from your company Century Ave Mississauga was amazing I would recommend him anytime. He was great with seniors very knowledgeable, polite excellent advice on the repair and great price. The washing machine work again. Keep up the excellent work you do and I would highly recommend Appliance Pros in the Mississauga to everyone. Thank you and be safe out there.
You're welcome! Thank you for filling out the survey. We appreciate your review.
The ice dispenser on our GE refrigerator quit working. I was able to purchase a replacement drive cup and followed the video online to install it. Easy to do and saved me a ton of money as I didn't have to replace the entire ice dispenser assembly! I will definitely order again from Appliance Parts Pro!
Thank you for taking the time to review our site. Your feedback is much appreciated.
This company sells knockoff parts that don't work, are the wrong size - but, after calling they still claim they only sell genuine parts. My picture shows just how wrong their claim is! The part on the right came in an official looking bag with the correct part number on it - not even close to the right size! Steer clear of this company!
I do apologize the GE part is not the same as the original but this part was in a GE Factory bag. Manufacturers do make changes to parts over time. If we would have been contacted within the year, we could have either reshipped you another part or issue you a refund. Sometimes parts do get incorrectly packaged at the manufacturer. I am very sorry this part was not the correct one. Our parts have a 1 year warranty on them and that ran out 6/18/2022.
Kind Regards,
Brent
Customer Correspondence Team
Refusing to honor return policy
I ordered a part from this company for my dryer. They claim: 2 Day Quick Delivery! 365 Day Return Policy! Free Tech Support! I returned the unused part in their own packaging and they refused to provide a refund! Apparently, there's some hidden small print in their return policy that if you open the box and touch the product, that item is no longer eligible for a refund. They claim that the part showed signs of installation such as scuff marks. I asked for the part to be sent back to me for inspection by other professionals, but they refused because they disposed of the part. I've never encountered with such a scam company as this one and advise all to stay away from their misleadings! Good luck trying to get a refund from them, you're not getting one.
Hello Mark,
I'm so sorry for the issue with your order. You have sent more than one review regarding the issue with this order. After you purchased the part back on 2/20/24, you emailed us several times asking about the installation of this part. I replied to those emails and in the emails you advised not once but twice that you installed the part. We assisted you with the installation via email and never heard back from you after 2/29/24. A return was set up on this order and the part was returned to the warehouse. Once the part was at the warehouse it was inspected and the return was rejected because the part showed signs of installation. Our return policy does state that we have a 365-day return policy, however, our return policy also states you can return any part for refund within that timeframe that has not been installed or shows signs of installation. You mentioned to us by email the part was installed thus the return was rejected.
On 5/7 I replied to your complaint and on 5/9 my colleague also replied to your complaint. In both emails we stated the part was returned to our Cleveland warehouse and if you wanted the part back, to be inspected by other professionals, you would need to contact us at 877-477-7278 and buy a return prepaid shipping label for $12.25. The part is on hold at our Cleveland location until 5/31/24, after which it will be disposed of.
We have emailed you many times explaining why we can't refund your part and I myself have called. On behalf of appliancepartspros.com I am sorry and wish to apologize for any confusion.
Kind Regards,
Matt E.
Customer Correspondence Team
Exceptional customer service. The original replacement motor was damaged in shipping. Brent A & Jason F with customer service handled a same-day reshipment before the damaged unit was even boxed up to be shipped back. I could not have asked for a quicker, simpler, or friendlier transaction. No need to look anywhere else for parts for your household appliances!
Thank you for filling out the survey. We appreciate your review.
This place is a joke. They charge extremly high prices for shipping and make sure they take their time to get it shipped. If you ever need a part don't use these clowns. Check Amazon for the part first or use a different supplier. 34.00 for a thermal fuse, same fuse on amazon 3 pack for 6.47 with two day delivery and no shipping charge. Never again!
Thank you for letting us know! We pride ourselves on having the most competitive pricing for all parts that we sell. We apologize if our pricing didn't meet your expectations. While I understand you may find a lower price elsewhere, what separates us from our competition are the additional bonuses we offer. All of our parts do come with a 365-day warranty. We also provide free resources, such as our repair tutorial videos, tech sheets, and free advice from our Parts Pros six days a week.
Don't buy products from this place. They sold me a defective dryer timer. When I returned the unit, they informed me that they would not be giving me a refund because it was installed. When the dryer timer was installed it caused my dryer to heat up when it was in the off position. I will never buy a product from here again.
Hello Steve,
I am sorry the timer was defective. Our parts do have a 1-year warranty on them. Since this was returned to our warehouse and they found it to be installed, they have disposed of this. We will get you a refund for the timer in the amount of $160.01 and for the shipping of $11.72.
They shipped me the wrong part. I returned it and then I had to swallow the shipping to and from. I'll never use this company again. They literally made money off me when it was them that screwed up!
Hello Matthew,
I apologize for any inconvenience. In accordance, with our return policy, AppliancePartsPros.com will provide return shipping on returns that are created as a result of any errors made on our end. We also ask that you reach out to us to let us know before returning an item. We were never contacted about this so you were only refunded the full purchase price of the part and sales tax. At this time, I have refunded your original shipping charge of $26.95. Please allow 3-5 business days for your bank to process the refund and I hope you consider choosing us for any of your future appliance needs.
Kind Regards,
Johnny
Customer Correspondence Team
I ordered an element for my stove. I put in the model and serial number for my stove. They sent me the element. I opened it to realize that the element didn't even match my other elements. I put the element back in the box. I paid to send it back to them. Then today, I received an email and said that I will not be able to get a refund because the part had been installed. How could I installed the part when the element didn't even match. Now I am out $189 plus the shipping fee that I had to pay to ship it back. Beware, because I feel that they just ripped me off on something that there was NO possible way that I could have installed it. The wiring and everything didn't match!
Hello Tabitha,
I apologize your repair did not go as expected. As of 11/22/2022, we have issued a full refund of your order in the amount of $182.04. Please allow 3-5 business days for the refund to post to your account.
Kind Regards,
Johnny
Customer Correspondence Team
I needed a small timer knob for a 32-year old Whirlpool wall oven. This business actually had it, new and OEM. There was a full parts diagram for the oven so I could make sure it was the right part. Was shipped in under 24 hours after I placed the order. Shipping was kind of glacial - one week to go 270 miles, but that was more due to FedEx. Packaging was appropriate, and the part is now installed (no instructions were necessary). Positive all around.
One exception: shipping charge of $11 was high, given the slow shipping. So I knocked off a star. But I would probably buy from them again. I guess it does cost a lot to maintain a big inventory of obsolete parts.
Thank you for the endorsement. We look forward to helping you with any future appliance repair needs you may have.
I live about 3 hours from the part source. They "shipped" last friday. Monday was a holiday. It is now wednesday, and one part still says "shipping label prepared". The other part went from louisville to indy overnite. (I live in tennessee.). That part went from indy to georgia. (I still live in Tennessee) now, I really don't know when if ever, i will receive these two parts, but I surely will order from a giant distributor that starts with an AM... next time. Free shipping and about a third the price. If you order from appliance pro, you had better pay for expedited delivery or suffer the consequences. Or..
We're always striving to improve our customers' experience, so we appreciate your feedback. It looks like you chose our Economy shipping option, which does typically arrive within 3 - 6 business days. If you need the item by a specific date, I would recommend using our expedited shipping options (2 Day delivery or Next Business Day) to ensure your order is delivered with priority over economy and standard packages.
Kind Regards,
Cheryl T,
Customer Correspondence Team
Ordered a part for a stove on 12/29/30. Webpage says part will be shipped out tomorrow. It is now a week later and I still don't have any movement to the tracking number they gave me. They did say the problem was the holidays. However, it has been A WEEK! What kind of holiday go they get? Just checked again Jan 5,2021, 3:56 pm Pacific Time, same status, 'Label Created'.
We're always striving to improve our customers' experience, so we appreciate your feedback. It looks like once your item shipped out, it was lost in transit by the courier. We did ship out a replacement package. I apologize for the inconvenience this has caused.
Kind Regards,
Cheryl T,
Customer Correspondence Team
The Samsung refrigerator's freezer door cams had cracked to pieces! Appliance Parts Pros gave me great guidance on what parts to get, ordered them up for me, and provided additional guidance through their U-Tube videos. Delivery was fast and the cam replacement went just as described, was quick and fairly easy. We saved a fortune by DIY-ing it!
Thank you for letting us know how much you liked our services. We appreciate your endorsement!
Kind Regards,
Cheryl T,
Customer Correspondence Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sunny,
We do our best to protect our customers from fraudulent charges to their cards, and having customers confirm their order details when something is flagged as suspicious is a part of that process. Most of our customers appreciate the added security. We do sincerely apologize for the inconvenience this process may have caused.
Kind Regards,
Jason
Customer Correspondence Team