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I purchased a gasket for my refrigerator door. It was over $130, plus shipping. When I put it on, it didn't hold the door closed (and it was so badly made it tore at places). I called support, and they sent out a new one plus emailed me a postage paid return label. The new one was just as bad - I made a video of how poorly it worked. It was unusable. I asked for refund. They gave me a full refund, including shipping, within one day.
No excuses, no delays. They didn't make the gasket, they just sold it. I will definitely buy future parts from them, if needed.
Tip for consumers:
If there's a problem, definitely call or email them. They responded quickly.
Products used:
I returned the refrigerator door gasket because it was too weak to hold the door closed.
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Thank you for choosing AppliancePartsPros.com.We are happy everything worked out.
Kind Regards,
Matt E.
Customer Correspondence Team