15 reviews for AppliancePartsPros are not recommended

These reviews are not recommended because our content quality algorithms have determined them to be less useful for users researching this business. Our content quality algorithm makes decisions based on a number of proprietary evaluation factors, and is constantly updating and improving over time. Even though these reviews are not displayed by default, they still factor into the overall number of reviews and the average rating for the business.

John B.

California

1 review

0 helpful votes

Hose replacement

March 1, 2022

Very easy repair exact part and I've ordered parts for for my DishMaster and they are great

Date of experience: March 1, 2022

Shelley I.

California

1 review

0 helpful votes

Had the info & part that I needed

March 1, 2022

Informative website (links to DIY repair), prompt delivery, exactly the part I needed.

Date of experience: March 1, 2022

B R L.

Hawaii

1 review

0 helpful votes

Misled on shipping

January 7, 2022

Appliance parts pros suck!
I placed an order on 11-21-21 & paid $20.95 additional shipping expecting my order to be delivered within 5-10 days which for most retailers is a normal amount of time for delivery. Once my order was completed, I was notified that my order was "expected" to be delivered over a month (12-23-21) after my order date! I was not notified of this until after my order was placed and in route and I tried to track it. This is absolutely poor service. As it turns out, my $20.95 shipping fee is FedEx "Smart Post." The way this works is FedEx handles the initial handling of the shipment then eventually hands it off to the United States Post Office for delivery completion.
When I tried to track the order in detail, this is what was uncovered:
Date/Time Activity Location
11/29/2021 7:09:00 PM Shipment information sent to U.S. Postal Service
11/29/2021 2:58:51 PM Departed FedEx location FEDEX SMARTPOST CHINO, CA
11/26/2021 12:39:54 PM Arrived at FedEx location FEDEX SMARTPOST CHINO, CA
11/26/2021 7:09:48 AM In transit CHINO, CA
11/25/2021 7:09:25 PM In transit CHINO, CA
11/25/2021 5:08:47 AM Departed FedEx location CHINO, CA
11/23/2021 6:21:00 AM Arrived at FedEx location CHINO, CA
11/23/2021 12:40:52 AM Left FedEx origin facility FRESNO, CA
11/22/2021 2:19:00 PM Arrived at FedEx location FRESNO, CA
11/22/2021 12:12:27 PM Shipment information sent to FedEx

It would appear that my order was "trucked" back & forth from Fresno to Chino several times by FedEx before it was handed off to USPS at which point, I was no longer able to track my order because a USPS tracking number was not provided!
When placing the order, these were my shipping choices:
FedEx "Smart Post@ $20.95
FedEx "2nd Day Air"@ $44.45
I suspect that had I chosen "2nd Day," it still would not arrive in a nominal amount of time. Oh! And bye the way this is AppliancePros' delivery disclaimer:
Please note: while we get your orders out on time as always, UPS, Fedex and USPS are currently suspending their Service Guarantee in light of overall Coronavirus uncertainties. Your package may be delayed by a day or two.